RUNDLL32.EXE running in the background causing problems.

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Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

I have a client that is having an issue with QuickBooks. When he tries to
open a company file, the file never opens. We determined through trial and
error that the process RUNDLL32.exe is causing the problem. The process
starts when he reboots or logs off/on to his system. I know this is a helper
program for other items. Is there a way to determine what program is calling
this file and make it stop? I have checked the startup and run registry
entries, but have been unable to locate the source of the issue. If I could
identify which program is calling the RUNDLL32.exe process, I might be able
to get somewhere.

The system is clean of virus and spyware. We also tried disabling all
startup items and rebooting to no avail.

Any suggestions would be appreciated.

Lesa H.
 
Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Lesa,

Use a third-party Process viewer (such as Process Explorer) or use the
in-built WMI tool

List all processes and their Command-line parameters:
http://windowsxp.mvps.org/listproc.htm
http://windowsxp.mvps.org/rundll32.htm

--
Ramesh, Windows XP MVP
http://windowsxp.mvps.org


"Lesa H." <itsplesa@news.postalias> wrote in message
news:%23HbDrkiiFHA.3692@TK2MSFTNGP09.phx.gbl...
>I have a client that is having an issue with QuickBooks. When he tries to
> open a company file, the file never opens. We determined through trial and
> error that the process RUNDLL32.exe is causing the problem. The process
> starts when he reboots or logs off/on to his system. I know this is a
> helper
> program for other items. Is there a way to determine what program is
> calling
> this file and make it stop? I have checked the startup and run registry
> entries, but have been unable to locate the source of the issue. If I
> could
> identify which program is calling the RUNDLL32.exe process, I might be
> able
> to get somewhere.
>
> The system is clean of virus and spyware. We also tried disabling all
> startup items and rebooting to no avail.
>
> Any suggestions would be appreciated.
>
> Lesa H.
>
>
 
Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Thanks Ramesh,

I'll check these out and see what I can find and report back.

Lesa

"Ramesh, MS-MVP" <ramesh@XOX.mvps.org> wrote in message
news:e4VCt0iiFHA.1204@TK2MSFTNGP12.phx.gbl...
> Lesa,
>
> Use a third-party Process viewer (such as Process Explorer) or use the
> in-built WMI tool
>
> List all processes and their Command-line parameters:
> http://windowsxp.mvps.org/listproc.htm
> http://windowsxp.mvps.org/rundll32.htm
>
> --
> Ramesh, Windows XP MVP
> http://windowsxp.mvps.org
>
>
> "Lesa H." <itsplesa@news.postalias> wrote in message
> news:%23HbDrkiiFHA.3692@TK2MSFTNGP09.phx.gbl...
> >I have a client that is having an issue with QuickBooks. When he tries to
> > open a company file, the file never opens. We determined through trial
and
> > error that the process RUNDLL32.exe is causing the problem. The process
> > starts when he reboots or logs off/on to his system. I know this is a
> > helper
> > program for other items. Is there a way to determine what program is
> > calling
> > this file and make it stop? I have checked the startup and run registry
> > entries, but have been unable to locate the source of the issue. If I
> > could
> > identify which program is calling the RUNDLL32.exe process, I might be
> > able
> > to get somewhere.
> >
> > The system is clean of virus and spyware. We also tried disabling all
> > startup items and rebooting to no avail.
> >
> > Any suggestions would be appreciated.
> >
> > Lesa H.
> >
> >
>