new laptop windows 8 keyboard irresponsive

anya513

Honorable
Mar 11, 2013
2
0
10,510
Got a new acer laptop, used about 10 times. Has touch screen windows 8. I cannot get into the computer at all anymore, since the keyboard does not respond and I cannot type the password in to get into the computer. It started out as the onscreen keyboard as the only one working, now not even that anymore. HELP PLEASE!
 

Chase91

Honorable
Jan 16, 2013
25
0
10,530
Does it work in the bios?
Could be a hardware issue.
Update your drivers if you can. Understanding that may not be able to.
Are you using a mouse?
If your using an external keyboard try swapping it around USB ports or a different keyboard
 

anya513

Honorable
Mar 11, 2013
2
0
10,510




Thank you for your reply. New to Windows 8, I thought I pushed the wrong button. Turns out , the keyboard was defective and I just returned it and got a new one. Hope this will work better! Thank you again for your advice, though. Nice to know that there are people out there who care...