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Hit power button during factory restore PC now won't boot

Tags:
  • Desktops
  • automatic repair
  • Hard Drives
  • Power
  • Boot
  • wont boot
  • Windows 8
  • dx
  • Gateway
  • loop
  • Factory Restore
Last response: in Windows 8
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March 17, 2013 2:01:50 PM

Hi there! I recently bought a Gateway DX4870-UB318 desktop with Windows 8. I installed a Corsair GS800w psu so that I could use a EVGA Nvidia GTX650ti graphics card which needed a pcie cable. The factory psu did not have one. Later on I wanted to do a factory restore. The PC did not come with a disk and I thought I had to do it from within the system itself. I went in to the Gateway management settings and selected factory reset. It began the process and when it rebooted I did not have a display. I remembered all the trouble I went through to get the gpu to work in the first place and thought it had reset the settings I changed, so it would not work. So I hit the power button to remove the gpu and reboot. Stupidly I did not think about the factory reset goin on which I could not see because there was no display. When I rebooted using the integrated gpu The PC began an endless (Automatic repair) loop. The computer boots and gives the gateway screen then says "preparing automatic repair" then displays "Diagnosing your PC" then it flashes "Solving disk errors, this may take over an hour to complete" so fast you can barely read it. Then the system reboots and loops like this forever. I have a windows 7 boot usb drive. It wont recognize it in the boot options and I do have legacy usb support enabled in the bios options. I am worried the hard drive might be having an error. Although it is the only option to boot in boot options. I changed the boot options to disable quick boot, and quiet boot. Now instead of giving me a gateway automatic restore screen it gives me a different one same black screen but instead of gateway logo it is now the windows 8 logo. The only boot options I have been able to access is bios settings, and boot options. No advanced boot options or recovery options. I have tried many key combinations and none seem to work... Any ideas guys?

More about : hit power button factory restore boot

a b * Windows 8
March 17, 2013 2:20:39 PM

When you called Gateway and asked if they could send you set of recovery disks what did they say? Alternatively you can buy a new copy of Windows 8, say Pro x64 System Builder (OEM) edition, install that and have a fresh clean Windows 8 install without all the crap that the OEMs like Gateway like to preinstall.
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March 17, 2013 2:23:55 PM

kyllien said:
When you called Gateway and asked if they could send you set of recovery disks what did they say? Alternatively you can buy a new copy of Windows 8, say Pro x64 System Builder (OEM) edition, install that and have a fresh clean Windows 8 install without all the crap that the OEMs like Gateway like to preinstall.


Well I have a feeling this may be a hard drive issue. It says it is trying to repair disk errors just before it reboots. It just flashes it so fast you can't read it. I actually used my phone to record video if it then play/paused every second so I could read what it said.
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March 17, 2013 2:30:18 PM

Although I am also concerned why it is not recognizing my bootable windows 7 usb. My concern is that I may not even be able to install/reinstall and OS on it because of the drive errors or not being able to communicate with the hard drive properly. Is there anyway to wipe the drive and still use it? Could I wipe the hard drive from another computer and install windows from a usb? I'm really trying not to spend money because I just paid almost $1000 for this thing from best buy. $599 for the computer plus I bought the monitor combo and geek squad which was $200 itself. The problem is it may not even be covered by the protection plan because I installed the hardware myself. The computer was working fine for a month until I did the factory reset and screwed it up.
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March 17, 2013 2:52:25 PM

Well, if you paid the huge price for the protection it should cover this issue!
I would go in to BB and tell them that " During an install of system updates the power went out and now the system will not start at all!"
And point out that you paid for the protection!
You should get that restored in a timely mannor..JQ
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March 17, 2013 3:10:15 PM

johnnyq1233 said:
Well, if you paid the huge price for the protection it should cover this issue!
I would go in to BB and tell them that " During an install of system updates the power went out and now the system will not start at all!"
And point out that you paid for the protection!
You should get that restored in a timely mannor..JQ


Do you think they will fix it free of charge even though I installed new hardware? IE PSU + GPU
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a b * Windows 8
March 17, 2013 5:10:29 PM

If you have the product ID code which should be on a sticker somewhere on ya PC, simply use a DVD or USB w/ windows 8 on it and do a HD format and fresh install

http://www.eightforums.com/tutorials/2299-clean-install...

use the product code from the sticker to activate and all should be well with the world.
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