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Dell inspiron N5010 wont start up

Last response: in Windows 7
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March 17, 2013 2:47:41 PM

i turn on my DELL INSPIRON N5010 it shows the dell logo and then goes to a black screen with white writting that says

intel UNDI, PXE-2.1 (build 083)
Vopywrite (C) 1997-200 Intel Corporation

This Product is covered by one or more of the following patents: US5,305,459,US5,434,872, US5,732,094, US6,115,776 and Us6,327,625

Realtek PCIe FE Family Controller Series v1.19 (08/10/09)

tried F12 and F2 ran system diagnostic and passed tried reboot . please help!!
March 17, 2013 3:42:27 PM

OK, so the problem is that it won't boot into Windows, correct? You can turn it on but it stops before you every see anything that says Microsoft or Windows.

First, make sure that you don't have anything extra plugged in. Unplug all USB devices and network cables. You don't want it trying to boot from a USB drive or network location by accident.

Next, make sure the hard drive is recognized. Boot into the BIOS (F2 for Dell machines, I think) and make sure that it reports a hard drive under SATA or IDE devices and that the hard drive is set as the first choice in the boot order. Note that these things are not named intuitively, for example a Western Digital 500GB hard drive might be named something like WDC500GABC-1234. Google anything you don't recognize.

Post back what happens.
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a b $ Windows 7
March 17, 2013 4:52:27 PM

Hi :) 

Run a hard drive test in DOS... HIRENS BOOT CD etc, it sounds like a failing hard drive...

All the best Brett :) 
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March 27, 2013 5:47:55 AM

Gundy said:
OK, so the problem is that it won't boot into Windows, correct? You can turn it on but it stops before you every see anything that says Microsoft or Windows.

First, make sure that you don't have anything extra plugged in. Unplug all USB devices and network cables. You don't want it trying to boot from a USB drive or network location by accident.

Next, make sure the hard drive is recognized. Boot into the BIOS (F2 for Dell machines, I think) and make sure that it reports a hard drive under SATA or IDE devices and that the hard drive is set as the first choice in the boot order. Note that these things are not named intuitively, for example a Western Digital 500GB hard drive might be named something like WDC500GABC-1234. Google anything you don't recognize.

Post back what happens.


I ran full diagnostics and everything checked out i contacted dell and got the os disks. i ran them and downloadede the OS again then when the computer rebooted it went to a black screen with just a cursor and frooze> any other ideas?
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a b $ Windows 7
March 27, 2013 11:21:26 AM

fifftycal said:
Gundy said:
OK, so the problem is that it won't boot into Windows, correct? You can turn it on but it stops before you every see anything that says Microsoft or Windows.

First, make sure that you don't have anything extra plugged in. Unplug all USB devices and network cables. You don't want it trying to boot from a USB drive or network location by accident.

Next, make sure the hard drive is recognized. Boot into the BIOS (F2 for Dell machines, I think) and make sure that it reports a hard drive under SATA or IDE devices and that the hard drive is set as the first choice in the boot order. Note that these things are not named intuitively, for example a Western Digital 500GB hard drive might be named something like WDC500GABC-1234. Google anything you don't recognize.

Post back what happens.


I ran full diagnostics and everything checked out i contacted dell and got the os disks. i ran them and downloadede the OS again then when the computer rebooted it went to a black screen with just a cursor and frooze> any other ideas?


Hi :) 

You say you ran FULL DIAGNOSTICS... please tell me you do not mean the DELL diagnostics which are chocolate teapot time...

Run HIRENS HD TESTS....

All the best Brett :) 
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March 27, 2013 11:33:32 AM

Brett928S2 said:
fifftycal said:
Gundy said:
OK, so the problem is that it won't boot into Windows, correct? You can turn it on but it stops before you every see anything that says Microsoft or Windows.

First, make sure that you don't have anything extra plugged in. Unplug all USB devices and network cables. You don't want it trying to boot from a USB drive or network location by accident.

Next, make sure the hard drive is recognized. Boot into the BIOS (F2 for Dell machines, I think) and make sure that it reports a hard drive under SATA or IDE devices and that the hard drive is set as the first choice in the boot order. Note that these things are not named intuitively, for example a Western Digital 500GB hard drive might be named something like WDC500GABC-1234. Google anything you don't recognize.

Post back what happens.


I ran full diagnostics and everything checked out i contacted dell and got the os disks. i ran them and downloadede the OS again then when the computer rebooted it went to a black screen with just a cursor and frooze> any other ideas?


Hi :) 

You say you ran FULL DIAGNOSTICS... please tell me you do not mean the DELL diagnostics which are chocolate teapot time...

Run HIRENS HD TESTS....

All the best Brett :) 


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March 27, 2013 11:42:08 AM

had to delete the old os and reboot the whole computer and then reinstall the os again. finally the computer is functioning again. i still have a problem with my wireless internet, i cant it to enable it and when i go to dell.com to upload the driver it says that i need a different version of windows runtime then i try to down that and it says its being blocked.. UGH!! bout to go back to stone and tablets!!!
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