ASRock 970 Extreme3 and AMD FX-8350 Crashes

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collinjm01

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Mar 17, 2013
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So i have the ASrock 970 Extreme3 mobo and an AMD F-8350 4.0Ghz. I also have 16GB G.Skill Ripjaw 2133Mhz (8GB x 2). Video card is a MSI ATI 7970.
I installed Windows 7 x64, installed all the drivers for everything.
I'm currently trying to play Star Wars and it will randomly freeze and I have to reboot the PC. Once it just went black and the monitor acted like it was going to sleep, had to reboot.
Part of me thinks its the RAM, because, for some odd reason, when i boot windows , it shows 16GB (7.97 Usable) then sometimes it doesn't.
Another part of me thinks its the Video card. I have no idea though.
If anyone could help, that would be awesome!
thanks in Advance!
 
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samb_ch

samb_ch

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Oct 2, 2012
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I never see 16gb RAM show that 7.97gb usable. perhaps RAM not fully inserted. You can use CPU-Z to check first by Click Here
if you saw only one slot then it will be a part of problems.
 
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collinjm01

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Mar 17, 2013
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I have cpuz and it says i have 2 slots used ( slot 1 and 3 which on my mobo its dual channel)
 
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cdrkf

cdrkf

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Mar 18, 2013
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Hi,

details of the PSU would be handy, also a list of any other devices (hdd, ssd, optical drives etc) that are connected. That's a pretty hefty set-up in terms of power draw and a common symptom of weak PSU is when the machine works normally but crashes under load.

A good brand (Corsair, Collermaster) 500 - 600 w supply with a minimum of a 32A 12V rail (not 2 x 16A rails!!) should be fine for a set-up like that provided you don't run too many drives.

As Samb said take another look at the ram- reseating into the other 2 slots would still give you dual channel and may solve problems if there is a bad contact. Another thing to check- try downloading something graphically intensive like the free 3-D mark Firestrike demo and run that. If the computer makes it all the way through that then I'd suggest it may be a driver issue with Star Wars rather than a hardware fault. If that's the case try downloading the latest gfx drivers for your card from AMD and check out the Star Wars site for game patches.

Good luck!
 
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sometechguy

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Mar 18, 2013
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power supply is not enough for the MB, cpu and video card, my borther has the same motherboard and had crash issues with his GTX 660. He got a 1000w PSU and everything works fine now.
 
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collinjm01

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Mar 17, 2013
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i have an 850W Thermaltake Power supply, a lightscribe dvd reader/writer, brand new seagate 1Tb 7200rpm hdd, and an Antec 900 case. I know the RAM i have isn't tested with this mobo, but my friend has this exact mobo and ram setup with 32gb and it works fine.
 
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samb_ch

samb_ch

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Oct 2, 2012
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You should test with another RAM(old DDR3 RAM or borrow someone).
Next, you should put that 7970 in PCIe x16 @x16 mode(nothing more if it already there) because there is other PCIe x16 @x4 mode too.
Next, update graphic driver + Catalyst cap2.
I think you might know what have you done to it. I hope you can solve it.
 
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collinjm01

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Mar 17, 2013
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Thanks guys, i feel pretty dumb. I went back a third time and looked over everything on the motherboard. The RAM was not seated... I could have sworn i checked it, but i guess not. I think that was the source of my problems. Thanks for the quick responses!
 
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