- Mar 19, 2013
- 42
- 1
- 18,545
Hello,
Bare with me as this is my first time writing to an online community...
Basically I've set up a Business Laptop for one of the directors at the company I work for (I work in IT obviously), and it all looked to be working perfectly it's a Lenovo E530 running on Windows 7 Pro 32 Bit (VL Build).
In the office we have both Wired and Wireless connections both of which are a part of the same network. I tested the Laptop on both with success. So all working well I gave him the Laptop to take away with him. Only for him to bring it back to me claiming that it doesn't work on his home WiFi. At first I assumed issues with his router as straight away I found that it still works on our WiFi. But he claims that his iPad, phone, etc all work on his home network and then I tried to test it on a couple of different phone's using WiFi hotspot and had no success. It showed as connected (with no warning about no internet access) but Chrome and IE could not connect to any websites, nor could I ping the laptop or remote on to it.
So I sent him away with it again to see if I could ping or remote on to it when it was connected to his home WiFi network but had no joy again. He says that it's displaying the same as it did on the hotspot saying that it's connected but then not actually connecting.
Can anyone offer up any suggestions as to why it seems to only work on our WiFi network in the office?
Let me know if you need any more information, and i'll do my best to obtain it.
Thanks,
Matt.
Bare with me as this is my first time writing to an online community...
Basically I've set up a Business Laptop for one of the directors at the company I work for (I work in IT obviously), and it all looked to be working perfectly it's a Lenovo E530 running on Windows 7 Pro 32 Bit (VL Build).
In the office we have both Wired and Wireless connections both of which are a part of the same network. I tested the Laptop on both with success. So all working well I gave him the Laptop to take away with him. Only for him to bring it back to me claiming that it doesn't work on his home WiFi. At first I assumed issues with his router as straight away I found that it still works on our WiFi. But he claims that his iPad, phone, etc all work on his home network and then I tried to test it on a couple of different phone's using WiFi hotspot and had no success. It showed as connected (with no warning about no internet access) but Chrome and IE could not connect to any websites, nor could I ping the laptop or remote on to it.
So I sent him away with it again to see if I could ping or remote on to it when it was connected to his home WiFi network but had no joy again. He says that it's displaying the same as it did on the hotspot saying that it's connected but then not actually connecting.
Can anyone offer up any suggestions as to why it seems to only work on our WiFi network in the office?
Let me know if you need any more information, and i'll do my best to obtain it.
Thanks,
Matt.
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