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Laptop Only Works on Work WiFi

Last response: in Wireless Networking
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March 19, 2013 3:37:06 AM

Hello,

Bare with me as this is my first time writing to an online community...

Basically I've set up a Business Laptop for one of the directors at the company I work for (I work in IT obviously), and it all looked to be working perfectly it's a Lenovo E530 running on Windows 7 Pro 32 Bit (VL Build).

In the office we have both Wired and Wireless connections both of which are a part of the same network. I tested the Laptop on both with success. So all working well I gave him the Laptop to take away with him. Only for him to bring it back to me claiming that it doesn't work on his home WiFi. At first I assumed issues with his router as straight away I found that it still works on our WiFi. But he claims that his iPad, phone, etc all work on his home network and then I tried to test it on a couple of different phone's using WiFi hotspot and had no success. It showed as connected (with no warning about no internet access) but Chrome and IE could not connect to any websites, nor could I ping the laptop or remote on to it.

So I sent him away with it again to see if I could ping or remote on to it when it was connected to his home WiFi network but had no joy again. He says that it's displaying the same as it did on the hotspot saying that it's connected but then not actually connecting.

Can anyone offer up any suggestions as to why it seems to only work on our WiFi network in the office?

Let me know if you need any more information, and i'll do my best to obtain it.

Thanks,

Matt.

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a b D Laptop
March 19, 2013 7:27:38 AM

Are you using a proxy at work? If so, he would need to disable when at home.

Also, make sure he actually has DNS servers manually configured in his network settings. This can help as well. Try using Google's DNS addresses (8.8.8.8 and 8.8.8.4).
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March 19, 2013 9:02:04 AM

Can't believe I didn't think about Proxy Settings, feeling particularly stupid right now...

I turned off Proxy and it connected perfectly through the WiFi hotspot on the phone. Now I just need to get him to try it at home and see if it works there as well.

Assuming this works, do you know of any way (short of me writing some script) of having the proxy settings change by default depending on the Wireless Network the Laptop is connected too? It's a small job to enable and disable but it would be better if there was no work required for the end user.

Thanks again,

Matt.
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March 22, 2013 11:04:31 AM

Just for note, I decided just to write a script to turn the proxy on and off via a "Work" and an "Away" shortcut on the desktop of each user who will require this.

Thanks,

Matt.
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a b D Laptop
March 22, 2013 5:09:32 PM

mjmcdonagh1 said:
Just for note, I decided just to write a script to turn the proxy on and off via a "Work" and an "Away" shortcut on the desktop of each user who will require this.

Thanks,

Matt.

Good job!
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