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BC code 124 ( WHEA_UNCORRECTABLE_ERROR (124) )

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Last response: in Graphics & Displays
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March 22, 2013 8:01:11 AM

Hello friends,

i am facing a blue screen error since few days while playing new Tomb raider game , my system is working fine all the time but when i start playing hard core games like Dark siders-2 , The Witcher -2 etc. it start crashing . here is my system configuration:

Processor: AMD Phenom II X-4 955 ( 125 Watt )
GPU: ATI Radeon HD 4850 ( 512 mb DDR-3)
Ram : Corsair XMS 4 GB DDR 3
Mother Board: Asus M4A88t-LM
PSU: Cooler Master 500W ( efficiency 75 % )
OS : Windows 7 64 bit Ultimate edition


I tried every possible thing i updated the drivers i cleaned the drivers with Driver Sweeper i changed my RAM several Times I did GPU stress test CPU stress test , Memory check but nothing is wrong , I formatted my system but still no improvements .

one of my friend suggested me that my power supply is poor and unable to handle the full load while playing games .

i am posting my crash dump files as well any helps are most welcome thank you in advance guys


Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\031913-29234-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;C:\Symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
Machine Name:
Kernel base = 0xfffff800`02e1f000 PsLoadedModuleList = 0xfffff800`03063670
Debug session time: Tue Mar 19 21:27:01.265 2013 (UTC + 1:00)
System Uptime: 0 days 0:00:10.935
Loading Kernel Symbols
........................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8004d2e038, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8004d2e038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR: 0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
fffff880`033bd6f0 fffff800`030e0ca9 : fffffa80`04d2e010 fffffa80`03a54b50 fffffa80`04a481a0 fffff880`00000000 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`033bdc10 fffff800`02fc1077 : fffffa80`04d2e010 fffff800`0303b2d8 fffffa80`03a54b50 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`033bdc40 fffff800`02f28435 : fffff800`0309cae0 00000000`00000001 fffffa80`04912840 fffffa80`03a54b50 : nt!WheapProcessWorkQueueItem+0x57
fffff880`033bdc80 fffff800`02e9dca9 : fffff800`0303b200 fffff800`02f28410 fffffa80`03a54b00 00000000`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`033bdcb0 fffff800`0313534a : 00000000`00000000 fffffa80`03a54b50 00000000`00000080 fffffa80`03974b30 : nt!ExpWorkerThread+0x111
fffff880`033bdd40 fffff800`02e85946 : fffff880`03164180 fffffa80`03a54b50 fffff880`0316efc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`033bdd80 00000000`00000000 : fffff880`033be000 fffff880`033b8000 fffff880`033bd9e0 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: hardware

IMAGE_NAME: hardware

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

Followup: MachineOwner
---------

0: kd> lmvm hardware
start end module name
Mini Kernel Dump does not contain unloaded driver list.
March 22, 2013 9:28:49 AM

start by updating all your driver (VISTA_DRIVER_FAULT ) .
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March 23, 2013 3:05:19 PM

scout_03 said:
start by updating all your driver (VISTA_DRIVER_FAULT ) .


i updated all the drivers because i reformatted my system but still its crashing i did GPU CPU and memory stress test nothing wrong system crashing only when i play high end arcade games like witcher-2 darksiders-2 etc

does the power supply can cause this error if it is not pushing the required power while playing games ??
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Related resources
March 23, 2013 8:17:37 PM

it could not been able to support the full load you ask ,give the name and model of it ?
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March 25, 2013 11:53:58 AM

scout_03 said:
it could not been able to support the full load you ask ,give the name and model of it ?


my cooler master PSU is Cooler master Extreem power 500 watt typical load efficiency 70 %
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March 26, 2013 2:11:20 PM

scout_03 said:
i found this for whea error 124 so i would do memtest with one stick of memory at the time http://msdn.microsoft.com/en-us/library/windows/hardwar...


i have only one memo stick and i did all the three test for memory, GPU and CPU all is working fine soon i am going to buy new power supply then lets see
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March 26, 2013 6:22:06 PM

will be around when you get the new psu .
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!