Computer crashes when playing games

First of all, I'm sorry if I post this in the wrong section, please move it if so.

So, as the title states, my computer is crashing when I run games and possibly other programs that demands a lot from my computer. I'll start with some back story.

First of all, I recently got my computer back from repair after a long time. They replaced the graphics card and the motherboard, and possibly other parts as I haven't really checked it out yet. I returned it to the manifacturer, so it should have been working now. Everything works fine, it was on all night to update software and drivers, download games and so on with no crashes, and the problems didn't start before this very morning.

The first game I ran was Far Cry 3, a very demanding game for my computer. The specs are good enough to run it, even with almost highest possible settings on everything. I didn't get longer than the first time you meet Vaz, where he talks to you while you're in the cage before it crashed for the first time. What happens is that the computer just freezes by sometimes getting a black screen, sometimes a black screen with weird lines and sometimes just a not responding monitor. First I thought it was Far Cry that was the problem, as it demands a lot from your computer, but then I tried other games like CS:S and Garry's Mod with the same crash happening.

Then I ran a CPU stress test putting both CPU usage and virtualy memory to 90-100%, and it still didn't crash.

SPECS:
Graphics Card: AMD Radeon HD 7800 Series
Processor: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
Motherboard: ASUS P8Z77-V LE PLUS
RAM: Kingston DDR3 HyperX 1600MHz 6GB Kit
Operating System: Windows 7 Home Premium
PSU: Chieftec Nitro Series BPS-650C 650W PSU
SSD: Corsair SSD Force Series 3, 60GB, SATA 6 Gb/s
Hard Drive: Seagate Barracuda® 7200.12 1TB SATA 6Gb/s

Thanks in advance,
Kimaz
51 answers Last reply
More about computer crashes playing games
  1. Well you ran CPU stress test, how about GPU stress test? You should do it with furmark or simillar. Have you updated to latest drivers? Done some overclocking or installed such tweaking programs?
  2. Feldmarschall said:
    Well you ran CPU stress test, how about GPU stress test? You should do it with furmark or simillar. Have you updated to latest drivers? Done some overclocking or installed such tweaking programs?


    As I recently got my computer back from repair, I have not done any overclocking yet. I do believe I have the latest drivers, but I will possibly try to reinstall them tomorrow when I got some time, 00:30AM in Norway atm! Will run a GPU stress test now, will come back shortly.
  3. I'm in Croatia so we have same timezone :)
  4. I think it's your graphics card's fault. A lot of people are having BSOD's on the AMD Radeon HD 7870's, but maybe I'm wrong. I just know that Sapphire versions of this graphics cards are having that issue.
  5. I did the GPU stress test and it didn't crash, here is some results and info.

    Resolution: 1920x1080 (FS) - AA:0 samples
    Max GPU Temp: 69°C
    FPS: min:30, max:31, avg:29
    3502 MHz
  6. AMDRadeonHD said:
    I think it's your graphics card's fault. A lot of people are having BSOD's on the AMD Radeon HD 7870's, but maybe I'm wrong. I just know that Sapphire versions of this graphics cards are having that issue.


    This is probably what I think aswell, yes. Also, the graphics card is kinda out-dated, so I should probably look into getting a new one. But I still want to solve the actual problem, incase I have to buy some other parts aswell. My motherboard is also very cheap and probably not so good, but I doubt that the motherboard has anything to do with this problem as it is brand new and they rarely have any major faults.
  7. Feldmarschall said:
    I'm in Croatia so we have same timezone :)


    Ah, my parents own a small vacation apartment in Croatia, lovely country! But let's not get off-topic.
  8. Next thing you can try is to run memtest during night to see if there are any problems.

    Try to disable AV to see if Far Cry will run. It may be sound issue also or network driver. Disable those components and try to run it.
  9. kimaz said:
    AMDRadeonHD said:
    I think it's your graphics card's fault. A lot of people are having BSOD's on the AMD Radeon HD 7870's, but maybe I'm wrong. I just know that Sapphire versions of this graphics cards are having that issue.


    This is probably what I think aswell, yes. Also, the graphics card is kinda out-dated, so I should probably look into getting a new one. But I still want to solve the actual problem, incase I have to buy some other parts aswell. My motherboard is also very cheap and probably not so good, but I doubt that the motherboard has anything to do with this problem as it is brand new and they rarely have any major faults.

    Because this is a common problem with 7870's, I won't buy the 7870, I'll go with the 660. At first I was going to buy a 7870, but when I saw hundreds of forums complaining that their 7870's have major issues like BSOD, I went for the 660.
  10. Feldmarschall said:
    Next thing you can try is to run memtest during night to see if there are any problems.

    Try to disable AV to see if Far Cry will run. It may be sound issue also or network driver. Disable those components and try to run it.

    I'm from Croatia, Zagreb! What a coincidence...
  11. Feldmarschall said:
    Next thing you can try is to run memtest during night to see if there are any problems.

    Try to disable AV to see if Far Cry will run. It may be sound issue also or network driver. Disable those components and try to run it.


    I'm sorry for being a total idiot here, but how exactly do I disable these components?
  12. AMDRadeonHD said:
    kimaz said:
    AMDRadeonHD said:
    I think it's your graphics card's fault. A lot of people are having BSOD's on the AMD Radeon HD 7870's, but maybe I'm wrong. I just know that Sapphire versions of this graphics cards are having that issue.


    This is probably what I think aswell, yes. Also, the graphics card is kinda out-dated, so I should probably look into getting a new one. But I still want to solve the actual problem, incase I have to buy some other parts aswell. My motherboard is also very cheap and probably not so good, but I doubt that the motherboard has anything to do with this problem as it is brand new and they rarely have any major faults.

    Because this is a common problem with 7870's, I won't buy the 7870, I'll go with the 660. At first I was going to buy a 7870, but when I saw hundreds of forums complaining that their 7870's have major issues like BSOD, I went for the 660.


    Yup, won't buy another one of thesem that's for sure. I'll check our your tips!
  13. To AMDradeon: Daj ne seri, ja iz Osijeka :)

    Go to device manager and disable network adapter first and turn off your antivirus software for start (disconnect from internet to avoid infection) and try to run far cry.
  14. Feldmarschall said:
    To AMDradeon: Daj ne seri, ja iz Osijeka :)

    Go to device manager and disable network adapter first and turn off your antivirus software for start (disconnect from internet to avoid infection) and try to run far cry.

    :D
  15. Feldmarschall said:
    To AMDradeon: Daj ne seri, ja iz Osijeka :)

    Go to device manager and disable network adapter first and turn off your antivirus software for start (disconnect from internet to avoid infection) and try to run far cry.


    Disabling the network adapter did not work, I'll try to disable AV now. Should I "disable" the graphics card aswell, or is that question as dumb as it sounds like?
  16. Don't disable GPU. :)
  17. Feldmarschall said:
    Don't disable GPU. :)


    I assume that question was as dumb as it sounded like. So, I should disable AMD HD Audio Device and Realtek HD Audio? My computer is in norwegian, so quite difficult to tell exactly what tab they're under!
  18. Disable realtek HD.. that's the one you are using probably. It's the one with connectors on back panel. AMD hd audio is on your video card, so no need for disabling it.
  19. Feldmarschall said:
    Disable realtek HD.. that's the one you are using probably. It's the one with connectors on back panel. AMD hd audio is on your video card, so no need for disabling it.


    Alright, going to give it a try now. Anything else you want me to disable if this doesn't work?
  20. Try it first. Then will try to use onboard GPU.
  21. Feldmarschall said:
    Try it first. Then will try to use onboard GPU.


    Still crashed. Onboard GPU?
  22. Yeah.. turn off PC, plug video cable on backpanel video port, not video card. Try to turn on PC and run again.
  23. Feldmarschall said:
    Yeah.. turn off PC, plug video cable on backpanel video port, not video card. Try to turn on PC and run again.


    I assume you mean that I should plug my VGA cable into the motherboard instead of the graphics card? Atleast according to what I see.
  24. Exactly. Connector on your motherboard is connection to your integrated GPU unit.
  25. Feldmarschall said:
    Exactly. Connector on your motherboard is connection to your integrated GPU unit.


    My monitor did not get any signal, tried both VGA and HDMI..
  26. You need to go to BIOS when turning on PC and set priority to onboard video. It's probably called IGU or simillar. Save and plug in again on motherboard. I'm downloading manual so i'll tell you exactly what to do in couple minutes.
  27. Feldmarschall said:
    You need to go to BIOS when turning on PC and set priority to onboard video. It's probably called IGU or simillar. Save and plug in again on motherboard. I'm downloading manual so i'll tell you exactly what to do in couple minutes.


    Alright, I'll go get my iPad so I can communicate with you while doing this!
  28. Enter BIOS. Go to ADVANCED TAB, click on GRAPHIC CONNFIGURATION , set primary display iGPU. Set iGPU to 1024MB. Save and exit. Connect cable to motherboard connector and try.
  29. Feldmarschall said:
    Enter BIOS. Go to ADVANCED TAB, click on GRAPHIC CONNFIGURATION , set primary display iGPU. Set iGPU to 1024MB. Save and exit. Connect cable to motherboard connector and try.


    Alright, made it. Anything else you want me to disable before launching Far Cry? Or should I go with default?
  30. No need for now. You can try it.
  31. Feldmarschall said:
    No need for now. You can try it.


    This is strange, I'm not able to start any games up. The Valve games just closes after the intro, and Far Cry 3 doesn't even launch.

    EDIT: Driver was very outdated, downloading new now.
  32. Ok. Restart after install and try again.
  33. Feldmarschall said:
    Ok. Restart after install and try again.


    The game did not crash now. Even though is was barely playable I kept the graphics like they were on the other GPU so I could compare results better.
  34. Ok. So it's gpu problem. First let's go back on your radeon card. You'll need to go back to BIOS and return settings to PCI-E adapter as primary display. Then you'll need to delete all your drivers for it and install new one.
  35. Feldmarschall said:
    Ok. So it's gpu problem. First let's go back on your radeon card. You'll need to go back to BIOS and return settings to PCI-E adapter as primary display. Then you'll need to delete all your drivers for it and install new one.


    Could it possibly be the GPU that doesn't match with the motherboard or doesn't get enough power from the PSU? Or is that unlikely?
  36. No, i don't think so. It may be just faulty drivers. You should go for manual update by downloading this http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista64.aspx
  37. Feldmarschall said:
    No, i don't think so. It may be just faulty drivers. You should go for manual update by downloading this http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista64.aspx


    Thanks, I'll just remove all of them first just to be sure.
  38. Sadly, it still crashed. Now that we're 90% sure that it's a faulty GPU though I should probably replace it as it was old anyway. Do you think there is any limitations for my current motherboard and PSU, our should I be fine?

    I wish I could thank you more than some text over the internet, I would never have found this out without you.
  39. :) don't replace it just yet. Let's go little further.

    How did you uninstalled drivers? Did you clicked on device manager, display adapters, uninstall and marked square that says "delete software for this device"?
  40. Feldmarschall said:
    :) don't replace it just yet. Let's go little further.

    How did you uninstalled drivers? Did you clicked on device manager, display adapters, uninstall and marked square that says "delete software for this device"?


    Err, no. I removed them from the Add/Remove program in the control panel. Should have worked fine though, said I would uninstall all drivers if I did this.
  41. well you also need to uninstall from device manager once you restarted after "control panel" uninstall. Then uninstall again and let windows install drivers on their own (default drivers) and then you can try to run game again.
  42. Feldmarschall said:
    well you also need to uninstall from device manager once you restarted after "control panel" uninstall. Then uninstall again and let windows install drivers on their own (default drivers) and then you can try to run game again.


    Ah crap, I should have known better than thinking I could actually improvise when fixing a computer. I'm in bed now, but I will try this first thing in the morning. Will you be on tomorrow?
  43. sure, but not before noon :)
  44. Feldmarschall said:
    sure, but not before noon :)


    Alright, anything else I should try if the driver thing doesn't work?
  45. Have you tried after driver thing? Next thing to do is to run dxdiag (Start - RUN - DXDIAG). On dxdiag click on Display tab to see if there are any errors. After that 1 option is left. Repair windows manually if you don't wan't to loose installed data.
  46. Feldmarschall said:
    Have you tried after driver thing? Next thing to do is to run dxdiag (Start - RUN - DXDIAG). On dxdiag click on Display tab to see if there are any errors. After that 1 option is left. Repair windows manually if you don't wan't to loose installed data.


    Still crashed with brand new drivers, and I didn't get any error in the DXDIAG, even after doing the update. I assume I'm only left with your last option then, how do you want me to go forward with this?
  47. Can you please run furmark again, just click on Burn in test (not the one that says 15 min), and run it for 20-30 min. After 5 min temp should be high. Please inform how high temp has gone and has there been any crashes.
  48. Feldmarschall said:
    Can you please run furmark again, just click on Burn in test (not the one that says 15 min), and run it for 20-30 min. After 5 min temp should be high. Please inform how high temp has gone and has there been any crashes.


    After five minutes the temp has reached 93 degrees celsius, and still no crashes. It's still running.
  49. After ca. 7 minutes it crashed smiliar to the crash I get when I run games. It held around 95 degrees celsius when it crashed.
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