With no other applications running, and no other window open, my Window XP freezes when streaming video and when running Dell Concierge memory test, but the system does not fail when running a memory test prior to windows booting up. I have a quad core processor. I have reinstalled the Win XP O/S, and I have 3.25 Gb of ram. How can I solve this problem?
XP freezes during video play & mem test
- Thread starter FJB
- Start date
- Sep 4, 2007
- 6,587
- 789
- 44,490
start by opening your case....re seat all your ram (ie take it out and put it back in to make sure its firmly installed). thermal stresses can cause ram to crawel out of the slot. also reseat all your psu wires to the mother board for the same reason. then try again and let me know how it goes. make sure you are touching your case at all time when you do this so not to damage your ram with static.
Apologies for my lack of knowledge, but I don't know the term psu wires. I did remove and re-seat the 4 sticks of ram and the problem is not solved. I also visually inspected the mother board for blown components, bulging capacitors, etc. but saw no obvious problems.
Earlier I failed to mention that I have tried both hard wired and wireless Ethernet connections (currently hard wired) with no apparent effect on the problem.
Hawkeye22
Glorious
- Feb 10, 2006
- 11,442
- 1
- 49,065
Thank you. After re-seating the connections from the psu to the motherboard, and re-seating the memory modules, the problem persists. I have run diagnostic tests on hard drives, and stress tests on the processor and video card. All pass with flying colors. Dell Tech Support has been approaching this problem as a resources problem, so, they have disabled various unneeded Windows XP capabilities that would otherwise be using resources. It seems to me that one needs to know the common denominator(s) of memory testing and video processing. Is it more likely this is a hardware problem?
Is there a logical next step to diagnosing this lockup problem?
Thanks for your suggestion. However, the problem here is the locking up of the computer. This is primarily a randomly occurring problem, but their are two activities that quite reliably cause the lockups; video viewing and memory testing while the Windows XP O/S is running. The system memory tests just fine when running diagnostics of the basic system, prior to O/S startup. Thanks again for your suggestion.
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