Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

additional problem
bccode: 1e
bcp1:0000000000000000
bcp2:0000000000000000
bcp3:0000000000000000
bcp4:0000000000000000
os version: 6_1_7601
service pack:1_0
product: 768_1

files
c:\windows\minidump\032513-13696-01.dmp
c:\users\nelley\appdata\local\temp\wer-26410-0.sysdata.xml

What does this mean and how do I fix it?


when i check my device manager. the consumer ir has an explanation mark which i have already tried updating that doesnt work so i uninstalled it and it automatically installs during the restart but afterwards it still crashes after using my laptop for a while.
1 answer Last reply
More about problem signature problem event bluescreen version 7601 768
  1. Install bluescreenviewer http://www.nirsoft.net/utils/blue_screen_view.html

    open file c:\windows\minidump\032513-13696-01.dmp

    and post a screenshot of blue screen so we could analyze it.
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