i cant access internet
only my lap top it cant access internet both wires and wireless, am using firefox
is the internet working for other computers/devices? second is your network card/ wireless card enabled in the network sharing center? third try unplugging you cable/dsl modem and leave unplugged for 60 seconds. also unplug your router and if it has a power button hold it for 30 seconds after you do...if it doesn't leave it unplugged for 60-120 seconds. plug both back in and try to reconnect. lastely if this doesn't work try loading spybot search and destroy 2 on your laptop to see if you have any malware...http://www.safer-networking.org/2012/spybot-2-now-available-for-download/
let me know if this works.