New Graphics card- no video signal

BDwayne

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Mar 26, 2013
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Please help.

I bought a new Gigabyte hd 7970 to put into my HP elite pavilion 1050 computer. (Windows 8)
When it arrived I realized it was not getting power and through google figured out that my power supply (460) was probably not enough because the card demanded at least 500.

So I ordered myself a Corsair tx650.
When the new power supply arrived I put it and the card in and the card powered up with fans at the full but I did not get any video signal.
After trying multiple different things over the next couple of days I began to assume that the card was defective and exchanged it to amazon for a new one.

This morning I installed the card and still no video signal.
I have tried a few random tips I have found with google like uninstalling the old drivers for my 6850 but that doesn't help.
The old card still works fine and I do not know what to do.

I have also tried going into "BIOS" (I think but this kind of stuff is going way past my knowledge on the subject) and changed the integrated video to "disable" and then reinstalled the card but this did nothing as well.

Not only do I get no signal at all when I install the card (but I do get full power) but I do not think the computer is powering on fully with the new card because when I turn the power off the computer instantly shuts down.

At one time I found something on google about someone who "flashed" their bios and fixed a similar issue but not only can I not find that information again I do not know much about "bios" and flashing it and I am afraid to try such a thing (Esp if it is unrelated to my issue) because I might mess something up.

If anyone can help a do it yourself computer layman out I would really appreciated it.
Dwayne
 

BDwayne

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Mar 26, 2013
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By "top left plug" are you referring to where you plug in the monitor? If so there is only one monitor plug in (on the new card) unless you count the hdmi. Or are you referring to the power supply plugs of which there are two?

Thanks
Dwayne
 

BDwayne

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Mar 26, 2013
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Yes the power cables are connected correctly.
I have an HP pavillion elite 1050 with 10 gigs of ram 64bt windows 8.
I7 2600 cpu 3.4 GHz
AMD radeon 6850 (installed which works fine when I put it back in)
Gigabyte HD 7970 (installing powers up no video signal)
Corsair tx650 psu.
 

Jared Hodge

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Mar 15, 2013
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If you haven't already, you take out your old card, put in the new one, but connect to the VGA, DVI or HDMI that connects to your MOTHERBOARD, it uses the integrated graphics, then you install the software for the GPU hardware, then reboot, then connect to your graphics card. It happened to me and two of my friends, every time I tried, it worked.
 

BDwayne

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Mar 26, 2013
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Ok, I might be dumb but I am not sure how to hook the monitor up to the mother board..... unless I do so my taking off these little, plastic black covers on the back of the computer (that are screwed in and say "do not remove" I have no other hook up besides the ones on the graphics cards for a monitor. Unless those with the black, plastic covers are the ones you are talking about.
Tho this is sounding like it might be the solution..... thanks for your continued help.
 

BDwayne

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Mar 26, 2013
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Ok I've messed up something bad now. I tried following the last suggestion and installed the card and tried using the monitor through the motherboard. This didn't work so I put the old card in and while in bios set integrated video to enable. I put the new card in and it still didn't work. But now when I put the old card in the system seems stuck right before going into bios. It won't let me get into bios to disable integrated video and it won't boot into windows. Not sure if I've totally killed it or not.
 

With the computer off, look for a small jumper on the motherboard for resetting the CMOS and move it to the reset position for about 10 seconds then move it back to where it was.

It will reset the BIOS settings and internal states back to normal and it will likely fix it.
 

BDwayne

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Mar 26, 2013
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Yes, thank you. That seemed to fix that issue :) now ill try and get back to the other one and try and get the card to work. Thanks a lot
 

BDwayne

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Mar 26, 2013
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This is starting to sound like my solution but for some reason when I have the card installed I get no video signal from the motherboard connection. I am not sure what I am missing here. It works well enough when the card is not installed.
 

atomicWAR

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no on your graphics card. the top left plug on some models HAS to be used first. the others only for multi monitor.
 

BDwayne

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Mar 26, 2013
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Thanks to everyone for trying to help but I have tried everything I can find and nothing works so I give up. I am just going to return it to Amazon.
Thanks again.
 

BDwayne

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Mar 26, 2013
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Well I guess I can give it one more shot:)
In bios I have found where it says legacy boot sources.
Under my hat I see atapi cd/dvd drive, sata2, hard drive, satao, network controller (realtek pxe bo6 d00)
Which of these do I select?
Also, after selecting them, do I then just shut the PC down and install new card?
Thanks.
 

BDwayne

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Mar 26, 2013
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One thing I have learned from all this is that my bios settings are pretty sparse it seems compared to most peoples.
That has made this whole thing very frustrating.
For example I have found no setting that uses pci express at all and that has been disappointing.
I guess I will try starting from the cd/dvd drive and see if that works tonight. Wouldn't hurt at this point.
Noone should be here to pick up the card until tomorrow anyway.
Thanks
 

BDwayne

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Mar 26, 2013
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Ok it is strange.. I might have had a good advancement--maybe.
I am now finally able to get video from the mother board while the new card is in the slot.
Before I couldn't even get video that way.
While I was trying the legacy boot option and was still not getting video, I out of frustration, did something I am not supposed to do.
I unplugged the second power cable, the 8 pin, from the graphics card, and then plugged it back in.
This has allowed me to use the computer with the new card in the desktop.
I am on it now.
So far it is not showing up under device manager.
I have tried installing the softwar from the disk and the site. Neither seemed to work.
I have now uninstalled the old software and am attempting to reinstall from the disk.
I hope this will work.
 

BDwayne

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Mar 26, 2013
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BTW I keep getting this error when installing:
C:\Program Files\ATI\CIM\Reports\Report.xml

Have no idea what it means

Existing packages
AMD APP SDK Runtime
HDMI Audio Driver
Microsoft Visual C++ 2010 Redistributable
HydraVision
AMD Accelerated Video Transcoding
Catalyst Control Center

Packages for install
AMD Catalyst Install Manager
Final Status: Success
Version of Item: 8.0.881.0
Size: 20 Mbytes


Other detected devices

Error messages
 

BDwayne

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Mar 26, 2013
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I did that... Didn't help unfortunately. At this point there seems nothing left to try other than wonder if this mother board would not have any issues with whatever the NVIDIA equlivant of the 7970 is.
 

BDwayne

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Mar 26, 2013
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So as best as I can tell your suggestion must have been the problem. Of course I was unable to fix it because of limited options in my BIOS.
So I returned the card.
I am considering ordering a gtx 680 or 670 and was wondering if it would be just plug and play and probably not have the same issues with UEFI that the 7970 did?

 

comtech

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May 25, 2013
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comtech

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May 25, 2013
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Just built my new rig and had the same issue and had to do what (every1hasaids ) said and no I don't have aids thanks, but my question is how do you stop the bios defaulting to the EFI PCIE setting so on a bios reset bios upgrade it stays on the Legacy PCIE....?


System Specs:

MB Gigabyte Technology X79-UP4
BIOS Version :F.2
CPU Name : Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz ( Intel RTS2011LC Liquid Cooling System )
Memory information :HyperX Predator (T2) - 16GB Kit* (2x8GB) - DDR3 2133MHz CL11 DIMM
Graphics: Gigabyte Radeon HD7970 GHz Edition 3GB
Storage : Sandisk Plus SSD 128gig ( Waiting for 2 Kingston HyperX SSD 120gigs to arrive. )
POWER Supply : OCZ ZX Series 1250W
OS information :Windows 7 Professional 64 Bit version