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desktop issues freezes

Last response: in Windows 7
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March 27, 2013 2:56:34 PM

with inactivity my computer freezes, landing at the desktop with no folders showing. Upon reboot, my folders are reorganized and I no longer have the properties option when right clicking on the desktop. I have restored two times across the last month, am fine for a week and then the issue reappears.

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a b $ Windows 7
March 27, 2013 2:58:46 PM

Hi :) 

Virus...

All the best Brett :) 
March 27, 2013 3:33:30 PM

I've uninstalled everything that was installed subsequent to the issues beginning (Adobe/MSSilverlight). I run a full SEP scan at each start up. Rebooted, but the folders are still reorganized, which to me, seems to indicate the problem is still there. What virus is this and how do I get it gone?

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a b $ Windows 7
March 27, 2013 5:02:27 PM

MEMTEST:
The first thing you need to do is verify your RAM. You can use Memtest or the built-in memory diagnostic tool which will reboot and test your RAM. Major errors pop up in seconds. Running for 10 minutes is 99% certain that memory is not your issue though you should at some point test overnight.

Restore:
Did you REINSTALL WINDOWS, or just do a System Restore?

If your RAM is fine, then it may be malware as mentioned in which case you MAY need to reinstall Windows completely. Run the free copy of Malwarebytes as well.
March 27, 2013 7:25:29 PM

RAM test run with no problems detected. Malwarebytes ran full scan with no threats detected. Ran SEP live update and performed full scan with not threats detected. Previously two system restores were done, not a full reinstall. Any other thoughts/options prior to a reinstall? Would a reinstall impact my Outlook files in any way? I've lost emails due to the system restore (advice appreciated if there is a way to back those up). Thank you!
a b $ Windows 7
March 27, 2013 9:04:20 PM

trally said:
RAM test run with no problems detected. Malwarebytes ran full scan with no threats detected. Ran SEP live update and performed full scan with not threats detected. Previously two system restores were done, not a full reinstall. Any other thoughts/options prior to a reinstall? Would a reinstall impact my Outlook files in any way? I've lost emails due to the system restore (advice appreciated if there is a way to back those up). Thank you!


Outlook:
You should EXPORT your e-mails to a separate drive or device, then IMPORT them after reinstalling Windows. The format you would choose is called "PST". You should end up with a single file (you can name it) called "outlook.pst" or whatever.

Reinstall Windows:
Take your time to plan this (backup date, write down programs to reinstall, make sure you have the install disc etc.)
*Make sure after installing Windows to download and run the relevant DRIVERS, especially the main CHIPSET driver from the motherboard support site.

Backup Windows:
I use Acronis True Image 2013. There is a free version of that. There's also Windows 7 Backup software as well. My advice is to make a BACKUP of your C (Windows) drive once it's been reinstalled and the programs/data etc sorted out. You can then RESTORE things far easier if you need to.

ALWAYS keep the first backup you make after sorting out your Windows installation. Later backups may have malware creep in that you aren't aware of.

*I use Acronis True Image 2013, set to AUTO backup my main Windows drive to a separate hard drive. Backups are WEEKLY. They are incremental. I have it set to DELETE older backups. Again, keep the FIRST one.
a b $ Windows 7
March 28, 2013 4:42:31 PM

I have removed the tags that have nothing to do with the thread topic , please do not add tags unless they match the thread topic.
!