Sign in with
Sign up | Sign in
Your question

PC crashes/disk-related errors/java/confusion

Last response: in Systems
Share
March 27, 2013 5:56:23 PM


I'm not too sure what category this goes into so if a mod wishes to change it that'd be great.

So, recently my PC's performance has gone down in performance and I haven't the slightest clue why. I will give a list of things that - as a 0% PC expert - think might be relevant in some kind of way to an extremely vague and unidentified issue. I'd rather seek help than just scream "VIRUS!" and wipe my drive of all my important files, it must be something less serious. I hope that this series of strange side effects will give any kind of insight as to where to even START looking for the problem, I am sorry if this thread is too vague.

First, here's some system information:
Windows 7
AMD FX 4100 Quad-Core processor 3.6 GHz
64-bit OS
8GM RAM
NVIDIA GeForce GTX550 Ti

So here's the non-chronological story of weird events my computer has RECENTLY started doing. "Story" being a joke, I will respectively write this as concisely as possible.

Chapter 1: Is Java 7 the culprit?
So I recently installed Java update 7 and uninstalled version 6 from my computer. I had to install both 32 and 64-bit versions since my system and browser (Google Chrome) required both, Java told me this is an acceptable thing to do. After installing this version anything Java based seemed to run very slowly and crash completely. So I reinstalled version 6 and uninstalled 7 and the games appear to be running fine, but other problems persist. Still not top condition to how things USED to be but better than version 7.

Chapter 2: Google Chrome's new habits.
I used to be able to open and close Chrome windows as much as I pleased. This isn't necessarily a problem but it's new and might mean something. When I close Google Chrome, re-opening takes a very long time. The "open window" highlight in the task bar appears for a few seconds then fades away. This happens every time I try to open for around 3-5 minutes where Chrome will report that I did not close it properly and ask to restore my last session.

Chapter 4: Skype Disk I/O error.
This problem has not happened around 2/3 days before this is posted but Skype used to fail to log in. I would get this error message when trying to log in and sometimes it would log me out mid-session:
http://community.skype.com/skypec/attachments/skypec/Wi...

Chapter 5: Photoshop "Disk scratch" error
I get an error message when editing text on Adobe Photoshop that reads:
http://s595.photobucket.com/user/RyanTaylorrz/media/PSE...

I used Photoshop today and it ran fine without crashes before the first time that error message came up, now using the program is incredibly unstable and freezes when changes are made a lot.

Chapter 6: Windows Explorer is not responding
Almost any task concerning windows explorer will result in a momentary freeze and a "Not Responding" message.

Things I have already done:
- Scanned for viruses using both AVG and Windows Defender. Nothing found.
- Disk check for errors, took ages, might I add.
- Defragmented my disk, it was 0% fragmented anyway on both my C: and backup D: drive.
- Installed a version of Java I know worked before errors appeared.
- Performed a disk clean-up multiple times.

I shall be watching this thread closely so feel free to ask questions. Thankyou!
March 27, 2013 6:02:21 PM

Hi :) 

Run a hard drive test in DOS... HIRENS BOOT CD etc, it sounds like a failing hard drive... do NOT do this if you have an SSD...

All the best Brett :) 
m
0
l
March 27, 2013 6:11:35 PM

Did you build this computer? Is there a model number? If you built it, list the MB and PSU and HDD.

How old is it?

Your symptoms could be any number of things. Some of them serious. The most serious scenario involves a failing HDD, followed by a failing SATA controller on the MB. There are many lesser causes possible also though.

I suggest you not use this computer except for debugging, until the most serious possibilities are ruled out, so as to protect the data on the HDD.



m
0
l
March 27, 2013 6:32:16 PM

Proximon said:
Did you build this computer? Is there a model number? If you built it, list the MB and PSU and HDD.

How old is it?

Your symptoms could be any number of things. Some of them serious. The most serious scenario involves a failing HDD, followed by a failing SATA controller on the MB. There are many lesser causes possible also though.

I suggest you not use this computer except for debugging, until the most serious possibilities are ruled out, so as to protect the data on the HDD.





I did not build it but the computer is from ViBox (https://www.vibox.co.uk/) a company who build customised computers. I bought one of the pre-set models which isn't listed any more since it has been re-cased and modified.
It originally had a 500W PSU but I had to upgrade it to a G7 Power Extreme 780W one to accompany my GPU after the 500W ones blew out twice, how stupid of me. Motherboard is a Gigabyte GA-M68MT-S2.

EDIT: Computer is not that old, got it around may in 2011.
My HDD is:
WDC WD10 EARS-00MVWB0 SCSI Disk Device

m
0
l
March 27, 2013 6:34:08 PM

Brett928S2 said:
Hi :) 

Run a hard drive test in DOS... HIRENS BOOT CD etc, it sounds like a failing hard drive... do NOT do this if you have an SSD...

All the best Brett :) 


I already have, no errors were found, I assume you mean the drive error checking tool?
m
0
l
March 27, 2013 7:12:51 PM

You download Hiren's Boot CD off the website then create a bootable CD from the download. Then boot the PC with it. Booting the PC from CD generally involves selecting the boot menu at start up... f12 I think.

You didn't really do yourself any favors with the cheap generic PSU. Read the PSU guide linked from my sig.

Re-reading everything I think even more now that you need to test the HDD as a priority. If the instructions are going to be too much, I suggest you take it to a pro.
m
0
l
March 27, 2013 7:45:13 PM

Proximon said:
You download Hiren's Boot CD off the website then create a bootable CD from the download. Then boot the PC with it. Booting the PC from CD generally involves selecting the boot menu at start up... f12 I think.

You didn't really do yourself any favors with the cheap generic PSU. Read the PSU guide linked from my sig.

Re-reading everything I think even more now that you need to test the HDD as a priority. If the instructions are going to be too much, I suggest you take it to a pro.


Are you insisting my PSU is the problem or part of?

Downloading now, shall reply with results.
m
0
l
March 27, 2013 8:16:37 PM

We suspect your HDD or MB more at this point... but a low quality PSU might create those failures in the first place.
m
0
l
March 28, 2013 7:45:06 AM

Proximon said:
We suspect your HDD or MB more at this point... but a low quality PSU might create those failures in the first place.


You never actually specified, do I need to run the HDD testing tool?

These steps:
1. Boot from the CD
2. Select "Dos Program"
3. Select "5. Testing Tools"
4. Select "6. Test Hard Disk Drive 1.0"
5. After the program is loaded, select "Autoscan"
6. Select the hard disk you want to test.
7. Select "Surface Test" to scan for bad sector.

Just want to make sure i do it 100% correctly.
m
0
l
March 28, 2013 7:06:23 PM

Proximon said:
I would just start with the DLGDIAG.

Instructions here (you have it on your Hirens disk)
http://support.wdc.com/product/download.asp?groupid=613...

The surface scan you are looking at would be OK to run after, if there's nothing on the quick diagnostic.


I haven't actually had the time to create the disk yet, so would it be easier to just make a disk that only contains DLGDIAG and boot from that? Seems inappropriate to include everything else at this point.
m
0
l
March 28, 2013 7:20:31 PM

RyanTaylorrz said:
Proximon said:
I would just start with the DLGDIAG.

Instructions here (you have it on your Hirens disk)
http://support.wdc.com/product/download.asp?groupid=613...

The surface scan you are looking at would be OK to run after, if there's nothing on the quick diagnostic.


I haven't actually had the time to create the disk yet, so would it be easier to just make a disk that only contains DLGDIAG and boot from that? Seems inappropriate to include everything else at this point.


Hi :) 

That wont work and would take longer than just burning the cd lol...

All the best Brett :) 
m
0
l
March 28, 2013 7:38:25 PM

Brett928S2 said:
RyanTaylorrz said:
Proximon said:
I would just start with the DLGDIAG.

Instructions here (you have it on your Hirens disk)
http://support.wdc.com/product/download.asp?groupid=613...

The surface scan you are looking at would be OK to run after, if there's nothing on the quick diagnostic.


I haven't actually had the time to create the disk yet, so would it be easier to just make a disk that only contains DLGDIAG and boot from that? Seems inappropriate to include everything else at this point.


Hi :) 

That wont work and would take longer than just burning the cd lol...

All the best Brett :) 


Okay, so guessing I just run these steps:

Boot from this disk. Make sure that your boot order in your Bios is set to boot from the floppy drive first.
At DOS prompt type dlgdiag5.exe to run the program.
Select extended test.

Just like to make sure.
m
0
l
March 28, 2013 7:55:21 PM

That's fine. You should have the option at boot up to select a boot device... no need to make BIOS changes. I think I said that you probably just need to hit f12 as the PC boots up.
m
0
l
March 29, 2013 10:00:50 AM

Proximon said:
That's fine. You should have the option at boot up to select a boot device... no need to make BIOS changes. I think I said that you probably just need to hit f12 as the PC boots up.


Okay, so I cant figure out how to get DLGDIAG to work so I just went ahead with the full surface scan.
Immediate problem:
I cant find my C: drive? it just has my backup D: drive and the CD E: drive.
Why? D:
m
0
l
March 29, 2013 10:09:11 AM

RyanTaylorrz said:
Proximon said:
That's fine. You should have the option at boot up to select a boot device... no need to make BIOS changes. I think I said that you probably just need to hit f12 as the PC boots up.


Okay, so I cant figure out how to get DLGDIAG to work so I just went ahead with the full surface scan.
Immediate problem:
I cant find my C: drive? it just has my backup D: drive and the CD E: drive.
Why? D:


Hi :) 

WHY = probably because its FAILED/CRASHED badly.... its not unusual .... drop in bin time usually....

All the best Brett :) 
m
0
l
March 29, 2013 10:12:20 AM

Brett928S2 said:
RyanTaylorrz said:
Proximon said:
That's fine. You should have the option at boot up to select a boot device... no need to make BIOS changes. I think I said that you probably just need to hit f12 as the PC boots up.


Okay, so I cant figure out how to get DLGDIAG to work so I just went ahead with the full surface scan.
Immediate problem:
I cant find my C: drive? it just has my backup D: drive and the CD E: drive.
Why? D:


Hi :) 

WHY = probably because its FAILED/CRASHED badly.... its not unusual .... drop in bin time usually....

All the best Brett :) 


If that's the case then how come I'm on it right now to post this reply?
All my files are still intact, windows still boots.
m
0
l
March 29, 2013 10:15:36 AM

RyanTaylorrz said:
Brett928S2 said:
RyanTaylorrz said:
Proximon said:
That's fine. You should have the option at boot up to select a boot device... no need to make BIOS changes. I think I said that you probably just need to hit f12 as the PC boots up.


Okay, so I cant figure out how to get DLGDIAG to work so I just went ahead with the full surface scan.
Immediate problem:
I cant find my C: drive? it just has my backup D: drive and the CD E: drive.
Why? D:


Hi :) 

WHY = probably because its FAILED/CRASHED badly.... its not unusual .... drop in bin time usually....

All the best Brett :) 


If that's the case then how come I'm on it right now to post this reply?
All my files are still intact, windows still boots.


Hi :) 

When people ask in my shops how long a FAILING hard drive will last....my honest answer is, maybe 6 months MAYBE 6 MINUTES....

That`s why...your risk....but back up ANY important data...NOW !

All the best Brett :) 
m
0
l
March 29, 2013 3:46:14 PM

It's really important. Anyone with experience will tell you the same... any hint of drive failure has to be jumped on quickly and a backup made, unless you just don't care about the data. Usually they die quickly, but sometimes they do go slowly.
m
0
l
March 29, 2013 4:26:29 PM

Proximon said:
It's really important. Anyone with experience will tell you the same... any hint of drive failure has to be jumped on quickly and a backup made, unless you just don't care about the data. Usually they die quickly, but sometimes they do go slowly.


Okay, well I've got all my files backed up. I'll be buying a anew HDD soon so that should be pretty much resolved!
Thanks a lot for the help! :D 
m
0
l
!