Sign in with
Sign up | Sign in
Your question

Computer crashing when I try to play certain games

Last response: in Video Games
Share
March 28, 2013 8:22:23 AM

Hi, whenever I try to play some games (Portal 2, Spec Ops: The Line, X-Com Enemy Unknown, Bioshock Infinite) my computer will just crash on me. Sometimes I get a blue screen and other times it will just switch itself straight off, but it always restarts right after.
I have no idea what could be the problem as I meet the specs for all these games.
I did try to run through the Steam support guides to try to fix the issue (updating drivers etc) but it didnt work and I'm not sure I did it right.

When windows restarts it gives the following information:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA800844E8F8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\032813-21340-01.dmp
C:\Users\Kane\AppData\Local\Temp\WER-35771-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0...

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


Any help I can get would be much appreciated as not being able to play these great games after paying for them is killing me. Thank you
March 28, 2013 8:49:39 AM

system spec?
m
0
l
March 28, 2013 8:51:11 AM

Please provide more info.

System specs such as:

CPU
Motherboard (brand and model)
RAM
PSU
GPU
the more info the easier it will be to help.


Also what OS are you using.

Do you have an hardware monitor installed that allows you to see temps on your CPU and system? If so what temps are you seeing when this happens?
m
0
l
Related resources
March 28, 2013 8:55:55 AM

CPU- AMD FX 4100 quad core 3.6GHZ
RAM- 8GB DDR3
PSU- 400W
GPU- AMD Radeon 7770 oc Gigabyte edition
m
0
l
March 28, 2013 10:10:07 AM

PSU is underpowered.
m
0
l
March 28, 2013 11:33:23 AM

Do you think that if i upgrade to a 500 or 600 watt suplly i should stop encountering problems then?
m
0
l
March 28, 2013 11:38:48 AM

Kaine-M95 said:
Do you think that if i upgrade to a 500 or 600 watt suplly i should stop encountering problems then?


It may, probably most likely will.

You should check your temperatures as well though. Using a program that can log data (speedfan, etc) you can see what your temperatures were at when you crash.

m
0
l
March 28, 2013 11:45:26 AM

Thanks, ill see about upgrading my PSU and check out the speedfan program to see if it can give me any useful information
m
0
l
April 3, 2013 4:27:40 AM

Ok I posted this question a few days ago and since getting the advice I have tried changing to an old GPU that my PSU should have no problem powering and didnt for months. Also, I have tried using either one of my RAM sticks by themselves in different slots to see if it was a bad RAM stick causing the crash. However neither of these things has helped as my desktop will still crash upon opening these games.
I also installed speedfan to test the temperature of my system:

Fan 1: 13 RPM Temp 1: 28C
Fan 2: 3124 RPM Temp 2: 46C
Fan 3: 0 RPM Temp 3: 31C
Fan 1: 2199 RPM HD0: 27C
Fan 2: 0 RPM GPU: 27C

Sadly I have no idea whether or not these results are bad or even possibly the cause of the crashes, if someone could provide some help it would be much appreciated.
m
0
l
!