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COMPUTER HARDWARE
Hp Pavilion HPE-410y
AMD Phenom II X6 1045T 2.7GHz
8 GB RAM
1TB HDD
ATI Radeon 5570 1GB Dedicated
I purchased this computer brand new in fall of 2010 and have never had any problems with it until now. About a month ago my computer started crashing while playing any games. When it crashes the screen goes black then says no signal. Pressing Alt+F4 or Ctrl+Alt+Del have no affect. I have to manually turn off and on my system to get it running again. Sometimes I have to even pull the power cable out for a few seconds while the power is off to get it to come on again.
The crashes would only happen about once every few days and have continued to progress to the point where it will crash within 5-10 minutes of playing within the last few days. As I said it doesn't matter what game I'm playing (DayZ, Fallout3, Mafia2, even older games like Halo and UT2004).
I did a CPU and GPU stress test and it wouldn't recreate the crash. CPU temps never got over 70C. As soon as they hit that my fan would pick up and drop it back down to 60C. Then the fan would let up and it would just repeat that. I let it run for an hour.
I used windows memory diagnostics, the computer restarted and the test ran for about 15 minutes with no errors. I also did a system diagnostics during BIOS boot up and it said RAM, HDD, and Processor were good.
I tired a system restore before the problem started to occur, windows said the restore was successful but I still have the error.
I was running video driver version 8.960.11.1000 release date 4/25/12, which was the newest windows update would give me. I updated to 9.12.0.0 release date 12/19/12 which is the newest stable version on ATI's website. Still same problem. I even tried to use their beta version with no luck. After the system restore I rolled back the drivers to the factory stock of 8.740.0.0 release date 5/17/2010 and still same problem.
I am completely stumped on this one. I am currently backing up my files on a external HDD to attempt a factory restore to see if that will help. But I feel it wont as a system restore before the problem did not fix it. The only thing I can think of is its the video card going bad. But I've never seen a card slowly go bad, they just all of a sudden not work..
Any help at all would be greatly appreciated as my wife recently lost here job and I am the only source of income and just barely making it by.
COMPUTER HARDWARE
Hp Pavilion HPE-410y
AMD Phenom II X6 1045T 2.7GHz
8 GB RAM
1TB HDD
ATI Radeon 5570 1GB Dedicated
I purchased this computer brand new in fall of 2010 and have never had any problems with it until now. About a month ago my computer started crashing while playing any games. When it crashes the screen goes black then says no signal. Pressing Alt+F4 or Ctrl+Alt+Del have no affect. I have to manually turn off and on my system to get it running again. Sometimes I have to even pull the power cable out for a few seconds while the power is off to get it to come on again.
The crashes would only happen about once every few days and have continued to progress to the point where it will crash within 5-10 minutes of playing within the last few days. As I said it doesn't matter what game I'm playing (DayZ, Fallout3, Mafia2, even older games like Halo and UT2004).
I did a CPU and GPU stress test and it wouldn't recreate the crash. CPU temps never got over 70C. As soon as they hit that my fan would pick up and drop it back down to 60C. Then the fan would let up and it would just repeat that. I let it run for an hour.
I used windows memory diagnostics, the computer restarted and the test ran for about 15 minutes with no errors. I also did a system diagnostics during BIOS boot up and it said RAM, HDD, and Processor were good.
I tired a system restore before the problem started to occur, windows said the restore was successful but I still have the error.
I was running video driver version 8.960.11.1000 release date 4/25/12, which was the newest windows update would give me. I updated to 9.12.0.0 release date 12/19/12 which is the newest stable version on ATI's website. Still same problem. I even tried to use their beta version with no luck. After the system restore I rolled back the drivers to the factory stock of 8.740.0.0 release date 5/17/2010 and still same problem.
I am completely stumped on this one. I am currently backing up my files on a external HDD to attempt a factory restore to see if that will help. But I feel it wont as a system restore before the problem did not fix it. The only thing I can think of is its the video card going bad. But I've never seen a card slowly go bad, they just all of a sudden not work..
Any help at all would be greatly appreciated as my wife recently lost here job and I am the only source of income and just barely making it by.
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