URGENT HELP NEEDED: My external WD 500 GB HDD can't be accessed.

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laolurush1

Honorable
Mar 29, 2013
3
0
10,510
Please help me with my external 500 GB WD HDD. It was working just fine before but giving me error warnings; asking me to scan and fix errors but I was thinking of rearranging my files on there, back-up and just format since the scan never finishes anyway. Then suddenly after a while it just wouldn't work again. Anytime I plug it into my system, it gets allocated a letter in My Computer but doesn't display storage info and if I click on it in My Computer it hangs my explorer. I have tried a couple of programs (Unstoppable Copier, CheckDisk, CloneDisk, EaseUs Recovery(takes forever and even some of the files it recovers before I cancel it doesn't play), Disk CheckUp) and methods (freezing) but none of them seem to be working. Please anyone with any solutions/suggestions as to how I can get my files off this HDD with my files intact? Please I need the help, I've got over 100 GB music I don't want to lose.
 
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dextermat

dextermat

Splendid
Sep 21, 2007
4,957
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24,960
Hi,

Hopefully, it's the box that died not the drive.
If it's not under warranty, you can open the box and plug it in the computer to verify it still works.

Not much more you can do.
Hard drive maker needs to man up and make durable storage since most people uses them as backups.
 
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DeadRam

DeadRam

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Jun 14, 2007
557
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19,160
It sounds like the HD has completely failed. "CHKDSK <drive letter> /F /R" will attempt to recover data from failing sectors and map around them if the drive isn't completely dead. You can try Data Doctors but they are expensive. Next time act sooner. You received warnings.
 
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E

E-50

Distinguished
Jan 14, 2013
63
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18,660
100GB of music is probably not worth going with pro service. I would say that depending on the model of your drive you may either have a drive with failing head or heads, or relo-list is full and needs clearing (that is a very common issue for modern WD specially "green" drives). Can you snap a photo of the drives label? outside of the enclosure.

any clicking sounds when it hangs?

 
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L

laolurush1

Honorable
Mar 29, 2013
3
0
10,510




Yes, I have removed the HDD itself from its outer casing. Tried the CHKDSK, says I have to run this Utility in an elevated mode. Tried Recuva, hangs once I click on the HD lettering to recover from it. There is no clicking sound when it hangs but it does make clicking sounds when it is accidentally disconnected from the system and trying to reconnect. Yes, I can snap a photo of the Drive's label. Do I post it here? Not so fully conversant with how this place works yet. On the whole, I still hold out hope for the Hard Drive since EaseUs still recognizes it every time I plug it in, recovery with it just takes an awful lot of time and the power situation where am from not friendly to that.
 
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