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Black Ops 2 Started Crashing today

  • Video Games
Last response: in PC Gaming
March 30, 2013 10:08:41 PM

I have been playing BLOPS2 for about 2-3 months now on PC and have had zero problems until today. My PC has a AMD 965 Phenom II with a HD6870 and it has been running flawlessly for over 18 months on Windows 7 64bit. I am also running on catalyst version 13.1.

In the middle of game play my screen will freeze (with no distortion) and I get strong, strong static on the speakers instantly. ALT+TAB or CTRL+ALT+DEL do not respond. The only way to exit is via reboot. I ran chkdsk and had zero errors so the hard drive appears to be good.

Has Treyarch released any updates recently? Is anyone having similar problems? I am looking for advice as to what of may have caused this.

It occurs 100% of the time a few minutes into gameplay but it totally random. I thought it was the result of hitting the TAB key to view the game stats but it has happened in other sections of the game as well.

More about : black ops started crashing today

Best solution

March 31, 2013 1:50:41 AM

Try verifying game cache, right click Black Ops 2 multiplayer on Steam, click on properties, local files tab, verify integrity game cache, If that doesn't work, try reinstalling the game.
March 31, 2013 4:16:10 PM

Thank you for recommending to check the game cache. I was not aware of that option. Unfortunately it did not work.

I tried a few more things today:
1.) Performed a system restore from a week ago
2.) Used a different video card (HD4870)
3.) Updated the drivers
None of them worked

I tried playing other video games and had no issues.
I also tried playing the original Black Ops from 2 years ago and it did not crash either.

However with the HD4870 I got an error message to surface that I did not before.

Same symptoms:
Screen freezes
Loud static comes over the speakers
Then this screen surfaced:

Right now I am attempting to reinstall BLOPS2.
Steam did have an update a few days ago.
I am wondering if that created driver issues for the HD4000 and HD6000 series of video cards.

Any ideas?
April 2, 2013 9:47:03 PM


My previous screenshot revealed the issue. At the bottom of the screen a dxgmms1.sys file was listed. When I did a search on it I kept seeing video card drivers and sound drivers being referenced.

I found a messageboard which referenced trying a full clean install with the link to AMD's instructional site. When I did that one of the things it cleared was the sound driver. After doing a reinstall everything worked again. I have played 4 full games of BLOPS2 now with zero crashes. I am pretty confident this issue is now fixed.

Apparently something I installed or some issue occurred which corrupted the driver. A full clean install worked and I am happily playing again.