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Computer restarts randomly during Bioshock Infinite

Last response: in Video Games
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March 31, 2013 4:02:07 PM

Hello. This my first ever thread here.

I recently purchased Bioshock Infinite from Steam. Whenever I play, the computer shuts itself off randomly. Might happen in the first 10 minutes, or after an hour. There is no blue screen, it just turns off. There is no, you computer ran into an error when it restarts. I have not experienced this in any other game.

My rig:

Motherboard: MSI X79A-65GD
CPU: Intel i7 3930K over clocked to 4.2 GHz
GPU: AMD Radeon HD 7970 GHz Edition Sapphire Vapor-X
RAM: 32GB Mushkin 1600MHz Blackline 994050 (4x8GB)
PSU: Cougar GX1050/R 1050W
Boot SSD: Mushkin Chronos
Secondary HDD (where the game is installed): Seagate Barracuda ST1000DM003 1TB
OS: Windows 8

At first I thought it might be an overheating issue. So I ran Prime95 and Furmark for 2 hours at the same time, because this should be as demanding as possible.
Max CPU temp: 60°C
Max GPU temp: 72°C

It can also not be a PSU error, as the stress test was successful, therefore the PSU is very much capable of delivering the needed power. As it should being 1050 Watts.

I also ran MemTest86+ for 12 hours without any errors.
I updated all drivers and my BIOS (from version 1.1 to 4.1).
I updated from the latest stable video card driver (Catalyst 13.1) to the latest Beta (13.3Beta3).
I reinstalled Windows.
I reinstalled Steam and the game.

All to no avail.

I'm at a lost. What should I do next? Is it a Hardware error? Is the game at fault? Does anyone experience anything similar?

Any help would be very much appreciated.
March 31, 2013 4:13:00 PM

Open the side of your case and blow a fan into it. It may be another component overheating and this will tell you if it is indeed another component overheating.
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March 31, 2013 4:22:40 PM

thor220 said:
Open the side of your case and blow a fan into it. It may be another component overheating and this will tell you if it is indeed another component overheating.


Wouldn't that other component overheat when running other games/stress testing with prime95 and Furmark?

I will try it none the less tomorrow as it is quite late in Germany (where I live).

P.S. my max stress test temp for my ssd was around 30°C, for my HDD 35°C and my motherboard 40°C

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April 2, 2013 4:57:01 AM

thor220 said:
Open the side of your case and blow a fan into it. It may be another component overheating and this will tell you if it is indeed another component overheating.


I tried it. My computer didn't restart that time. It just simply froze. I waited for 20 minutes and nothing happened. After restarting, again no your computer ran into an error.

I have rearranged some cables HDDs and Fans and will try again later.
Still not convinced it is an overheating issue though, as there couldn't possibly more heat while playing Bioshock, then there is when running the stress test or other games.
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April 2, 2013 5:23:00 AM

Can you unchek "Automatically Restart" checkbox under "Settings" for "Startup and Recovery"? You can find it by Right click computer>select Properties>click on "Advanced system settings">Advanced tab. This will at least throw some error or give you the blue screen errors (if any) as this is specifically happening for Bioshock Infinite
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April 2, 2013 2:55:07 PM

dangrousperson said:
thor220 said:
Open the side of your case and blow a fan into it. It may be another component overheating and this will tell you if it is indeed another component overheating.


I tried it. My computer didn't restart that time. It just simply froze. I waited for 20 minutes and nothing happened. After restarting, again no your computer ran into an error.

I have rearranged some cables HDDs and Fans and will try again later.
Still not convinced it is an overheating issue though, as there couldn't possibly more heat while playing Bioshock, then there is when running the stress test or other games.


You are right, that rules out overheating. Here something but try and re-intstall on a disk that is defragmented. Sometimes it's just that simple.
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a b * Windows 8
April 2, 2013 3:08:03 PM

you could try go into bios and see if in your ahci menu, theres an option for hept (high precision events timer) it can often be labled events, precision timer or something similar. often it has to just be enabled in some bios configs it has to be set to match your o.s bit rate, so set to 32 for 32bit or 64 for 64bit.

if its not there then your bios may not require it to be set manually some do some dont.
what will it do? http://en.wikipedia.org/wiki/High_Precision_Event_Timer just read the first paragraph if you want a quick over view.
just be aware if your running vista or windows 7/8 it will need to be enabled if your bios has the option, to stop random lockups and random restarts.

also to get blue screens to show. go into the boot loader. (often F8 at the boot splash screen) you should see an option to disable or enable blue screen on crash. set it so the next time windows crashes the pc will bsod instead of restarting.
that way if it does go you can give the 0X000000 number and error text.
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April 6, 2013 7:15:02 AM

dangrousperson said:
Hello. This my first ever thread here.

I recently purchased Bioshock Infinite from Steam. Whenever I play, the computer shuts itself off randomly. Might happen in the first 10 minutes, or after an hour. There is no blue screen, it just turns off. There is no, you computer ran into an error when it restarts. I have not experienced this in any other game.

My rig:

Motherboard: MSI X79A-65GD
CPU: Intel i7 3930K over clocked to 4.2 GHz
GPU: AMD Radeon HD 7970 GHz Edition Sapphire Vapor-X
RAM: 32GB Mushkin 1600MHz Blackline 994050 (4x8GB)
PSU: Cougar GX1050/R 1050W
Boot SSD: Mushkin Chronos
Secondary HDD (where the game is installed): Seagate Barracuda ST1000DM003 1TB
OS: Windows 8

At first I thought it might be an overheating issue. So I ran Prime95 and Furmark for 2 hours at the same time, because this should be as demanding as possible.
Max CPU temp: 60°C
Max GPU temp: 72°C

It can also not be a PSU error, as the stress test was successful, therefore the PSU is very much capable of delivering the needed power. As it should being 1050 Watts.

I also ran MemTest86+ for 12 hours without any errors.
I updated all drivers and my BIOS (from version 1.1 to 4.1).
I updated from the latest stable video card driver (Catalyst 13.1) to the latest Beta (13.3Beta3).
I reinstalled Windows.
I reinstalled Steam and the game.

All to no avail.

I'm at a lost. What should I do next? Is it a Hardware error? Is the game at fault? Does anyone experience anything similar?

Any help would be very much appreciated.


Ok. So I played for 2 and a half hours today, no restarts, crashes, etc.

I formatted both my boot SSD and my Data HDD and reinstalled Windows. I also removed my overclock (which was stable under Prime95)

Don't know what was wrong, but it is working now.

Thanks everyone for your help anyway. Very much appreciated.
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April 6, 2013 5:37:06 PM

Ya what I just thought of but forget earlier is that some games seem to cause issues when used under an OCed processor. For example, skyrim. You may want to mix some of this games into your stress tests before prime95 to help determine a truely stable clock. If your using skyrim as a stress test(which is really easy to do):

to access console press ` (tilde)
- enter god mode (tgm)
- Turn off collision, lets you fly (tcl)
outside the console, press:
- Turn on autowalk (R)

this will allow your character to endlessly wander the work, w/o any obstacles. It's great for enticing OCing issues.
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July 3, 2013 2:51:10 PM

I'm having the exact same problem on my machine except I don't have my processor overclocked. My hard drive is only 1% fragmented. I believe, as a buddy of mine told me, that the issue is that Bioshock Infinite was made to run optimally on AMD/RADEON machines and if you have Intel/NVIDIA you're SOL... I have an ASUS Rampage 3 Extreme with a water cooled currently non-overclocked 3.33GHz i7 running /windows 7 x64, and NVIDIA GeForce ASUS ENG TX560 DCII TOP, 16Gb RAM (although all 24 filled) and still... STILL this POS game restarts during gameplay. This is now July! A full amount of time for 2K and NVIDIA to come up with some sort of solution out there! I'm ready to just log into friggin' YouTube and pull up "Lets Play Bioshock Infinite" and start living vicariously through someone else who has this on F-ing X-Box! Any more ideas out there? Thanks.
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July 21, 2013 3:32:49 PM

I have an Intel processor, but an AMD Graphics Card. For me the OC wasn't at fault, but the hard drive.
Uninstalling redownloading the game didn't work. Only thing that worked was formatting the Hard Drive. I did a full format (which takes forever) maybe the quick format works too.

Hope this helps.

sage521 said:
I'm having the exact same problem on my machine except I don't have my processor overclocked. My hard drive is only 1% fragmented. I believe, as a buddy of mine told me, that the issue is that Bioshock Infinite was made to run optimally on AMD/RADEON machines and if you have Intel/NVIDIA you're SOL... I have an ASUS Rampage 3 Extreme with a water cooled currently non-overclocked 3.33GHz i7 running /windows 7 x64, and NVIDIA GeForce ASUS ENG TX560 DCII TOP, 16Gb RAM (although all 24 filled) and still... STILL this POS game restarts during gameplay. This is now July! A full amount of time for 2K and NVIDIA to come up with some sort of solution out there! I'm ready to just log into friggin' YouTube and pull up "Lets Play Bioshock Infinite" and start living vicariously through someone else who has this on F-ing X-Box! Any more ideas out there? Thanks.


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July 21, 2013 4:00:18 PM

Just need to say this here: you should avoid doing a full reformat unless you need to, like in your scenario.

The difference between a full format and a quick on is as follows:

- A full format will check for file system and disk errors while a quick does not

Therefore, unless you are having issues, a quick format is the best option.
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