Black screen on Acer

flip__ · Apr 2, 2013

Hi,

I have an Acer Aspire E1-531 with Windows 8.

Yesterday it becomes slow, so I decided to turn it off, and then turn it on again. The problem is that the laptop turns on, it appears the Acer logo, but after that the screen gets totally black, appearing only the mouse pointer.

I've already tried to turn it off and on many times, and nothing works.

Anyone what's can be causing this problem?

Thanks.

dodger46 · Apr 2, 2013

flip__ :

Can you get into Setup by pressing F2 after power on?
Edit
Had hoped to see Memory/ HDD diagnostics in your BIOS, but seems not.
If you have more than one stick of RAM, remove one at a time to see if you can boot normally.
If that fails to reveal anything, try F8 after Power on whilst holding down the shift key. This should get you into Safe Mode Boot Menu.
If successful, choose Safe Mode with Networking.
At this point the main suspect is your Hard Drive. If possible, download and run Diagnostic software.
Seatools for Windows will test most drives
http://www.seagate.com/support/downloads/

flip__ · Apr 2, 2013

dodger46 · Apr 2, 2013

flip__ :

Hmmm . Busy composing rest of reply when you posted 'No'
Probably a Memory problem, then. Check that out 1st as HDD probs won't normally prevent you getting into BIOS

flip__ · Apr 3, 2013

Sorry, I didn't see the edited post.

I think I'll have to take it to Acer, because the laptop is on warranty, so is not recommended to open it.

The computer has only 2 months... :/

dodger46 · Apr 3, 2013

Do you have loads of data you don't want to lose? You may be able to boot from a USB drive to retrieve stuff
Also there are probably only 2 screws to remove to access your memory sticks, wouldn't void your warranty to remove...

dodger46 · Apr 3, 2013

Best bet would be to remove a memory stick as suggested in the hope that you could boot properly, and back up your data before returning. if you want to try
Manual
http://www.manualowl.com/p/Acer%20Computers/Aspire-E1-531/Manual/163102
To open base Page 79
To remove modules Page 89

flip__ · Apr 4, 2013

I didn't know it was so easy to remove memory! Thank you!

But I'll have to take it to store... :\

dodger46 · Apr 4, 2013

flip__ :

Yep, they charge a small fortune in the PC shops to do just that, but agreed you'll have to take it back whatever. Hopefully they'll retrieve data for you.

WyomingKnott · Apr 17, 2013

Take a look at our new tutorial section: http://www.tomshardware.com/faq/id-1650840/fix-black-screen-booting-windows.html may help.

Aussiebambam · Aug 19, 2013

Hey buddy had the same problem rang tech support, told me to turn power on, then press F2, then when screen popped up, pressF9 and then enter, then press F10 then enter.... Boom should work now.. He said its a typical system failure due to updates of software.

dodger46 · Aug 20, 2013

Aussiebambam :

Yebbut, F2 didn't work for the OP...no response, zilch...

Astigtayodito · Nov 2, 2013

Aussiebambam :

Hey man, my computer has the same problem. So I followed what tech support told you to do. And after I pressed f10 enter, the acer symbol appeared again, then just went back to being blank again with only the cursor. What the?

dodger46 · Nov 2, 2013

Astigtayodito :

Probably your Hard Drive failed. If you have access to another machine create a bootable test disk
http://www.seagate.com/support/internal-hard-drives/consumer-electronics/ld25-series/seatools-dos-master/
Set your Boot Order to DVD/CD 1st and run the test. Also check out your RAM as above post

ednard · Nov 12, 2013

the f2 f9 f10 worked for me.. tnx :bounce:

waylwin · Nov 12, 2013

what i do canon printer softwarefreedownload to use.

dodger46 · Nov 13, 2013

waylwin :

Welcome to Tom's. Best to start a new Question and list the model number of your Printer...

mes_010 · Nov 14, 2013

Hey ..
Here same problem in my Acer aspire e1... plz help me if you have any solution. Thanks

Black screen on Acer

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