help please, windows 7 professional installed but not validated

Southernlady · Apr 2, 2013

i bought my laptop new with windows 7 home premium already installed, my brother updated it with the windows anytime upgrade and used a code he found online, turns out it wasn't genuine(he should have expected that, right?) Now i am trying to get it back to windows 7 home premium that it used to be and i am getting no help from Toshiba or Microsoft. Im not computer techie, so please help me, if i sound dumb when it comes to this i am sorry.

Feldmarschall · Apr 2, 2013

Southernlady :

What kind of upgrade have you made? To different version? If so, you'll have to reinstall windows wizh your rescue disk or microsoft ISO and use your key from sticker on your laptop to make it genuine again.

Southernlady · Apr 2, 2013

windows 7 professional, but it keeps asking for a product key and i don't have one for that software, all i have is the product key thats on the bottom of my laptop for windows 7 home premium.

i dont have a rescue disk and i tried to recover my computer to before the update was made, no luck there either

USAFRet · Apr 2, 2013

Southernlady :

Depending on exactly what your brother did, there may be no going back. He may well have wiped out the original recovery partition.

But, on boot, look for an option that mentions "Recovery". And look for the manual for the instructions on how to get there. Hopefully it is still there.

Or, have him buy you a new, valid license. And don't let him touch your PC again.

Feldmarschall · Apr 2, 2013

http://social.technet.microsoft.com/Forums/en-US/w7itproinstall/thread/c0e78d7a-883d-4caa-a8c0-1e127a14612a/

Download, burn, install with your key.

bignastyid · Apr 2, 2013

The version of the code your brother got online was most likely a pirated code. You need to reinstall the os using a windows 7 home premium dvd, then you can use the code on your laptop.

Southernlady · Apr 2, 2013

USAFRet :

Southernlady :

Depending on exactly what your brother did, there may be no going back. He may well have wiped out the original recovery partition.

But, on boot, look for an option that mentions "Recovery". And look for the manual for the instructions on how to get there. Hopefully it is still there.

Or, have him buy you a new, valid license. And don't let him touch your PC again.

thank you, im gonna try to do that now, i hope it works.

Feldmarschall · Apr 2, 2013

It will work.

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help please, windows 7 professional installed but not validated

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