Lacie External Hard Drive Not Showing Up

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Shamz R

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Jan 29, 2013
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10,510
Hi everybody,

I have just purchased a Lacie P'9230 4tb external hard drive. Following the simple instructions, I power it up, plug in the USB 3.0 cable (my PC also has USB 3.0) and I switch it on. It starts up, prompting me to launch the Lacie Setup Assistant. Unfortunately, the assistant fails me. It gets stuck.

So I Google the issue, and it appears that this does happen rarely (of course, to me) so I go on to Google how I handle this manually.

I find out I have to format the drive. So I do, but then I see that it only shows up as 2tb (1.99tb to be exact) but not 4 tb. So I Google further, and then after reading an article, I delete the volume. Now I can't even see the drive in the 'computer management' section, although I can see the 'unallocated parts'. This is what it looks like: http://screencast.com/t/le2ypTbe

In that screen shot, you can see that the drive doesn't show up at the top. Now - on the left hand 'unallocated' box, (2048GB) when I left click, it gives me the options, 'New Simple Volume'. 'Properties, and 'Help'. On the right hand 'unallocated' box, (1678.02GB) if I left click, it gives me only the options of 'Properties' and 'Help'.

So, at this point I'm lost and I need your help. Of course, all I want is to be able to use my external hard drive.

I'm using a PC and have Windows 8. I'm currently running a hexa core intel i7 with 64gig RAM with around 4TB of internal hard drive space. I appreciate all your help.

Shamz

PS. I have also searched for drivers/software for Lacie and I've had no luck.
 
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johnnyq1233

johnnyq1233

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Aug 15, 2007
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Is the Lacie assistant widows 8 compatible?
Is it a single drive or 2 discs in an enclosure?
From the screen you posted it looks as if there are 2 drives or you have 2 partitions.
Without more info I have no idea what is going on..so please post more.
Edit:
On their site there is a USB 3.0 optimised driver have you tried that?
Have you tried a different cable/port?
What about win 8? is/are there problems with the OS working with drives that large?
JQ
 
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Shamz R

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Jan 29, 2013
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10,510
As the product states here: http://www.lacie.com/products/product.htm?id=10559 ...it is Windows 8 compatible.

I'm not sure if it's a single drive, or 2 discs in an enclosure - how could I tell that? I can't open it up.

RE USB 3.0, I have not got that driver installed. But what difference would that make in seeing simply that I have 4tb on my screen? Right now I don't see anything.

I have not not tried a new USB Cable, again I'm not sure what difference that would make in simply viewing the fact that I have a external hard drive on my screen (remember, I can't see the drive come up under 'Start >> 'Computer' section, I can only see this http://screencast.com/t/le2ypTbe) And remember, look at the top of that screen shot ...I see my internal drives, but I don't see 'Lacie'. It should come up, but it doesn't. I deleted the volume, so I guess that's why it's gone. How do I get it back?

There are no issues with my Win 8 or my OS at large.
 
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johnnyq1233

johnnyq1233

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Will the assistant start up with the drive disconnected?
Try that and if it asks for you to insert the USB cable it might just fix this mess.
But you definitely have 2 partitions on that drive7 which I assume is the lacie.
I don't know if this would help, but system restore could take you back before you deleted the volume.
Just some thoughts...
JQ
 
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Shamz R

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Jan 29, 2013
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10,510
A friend of mine had come over and fixed the issue. I'm not entirely sure how he did it, so I can't document it here. Apologies for that. So, a new issue has come up since: As you know, this Lacie External Hard Drive is USB 3.0 and so is my PC. However, the drive does not work with my USB 3.0 ports in the BACK of my PC. It does however, work with ALL the 2.0 USB ports. It also DOES work with the USB 3.0 ports on the FRONT of my PC.

Very odd. Other things, such as webcams, and charging cables work fine with these USB 3.0 ports at the back, it's just this Lacie external hard drive that doesn't work. Weird huh?
 
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LRoast

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Aug 13, 2015
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Shamz R - I would be ever so grateful if you could possibly contact your friend and ask them to post on here how he fixed your drive. My daughter has a ton of photos on her drive that she can no longer access due to this same problem. PLEASE if you would ask him to be very specific as to how to fix this. There are a lot of people out there with this same problem. Sincerest thanks in advance!!!

 
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Shamz R

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Jan 29, 2013
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10,510
L Roast - Hi there. I cannot tell you with 100% certainty what the solution is. However, I will say that during the last 2 years, I've had this problem intermittently with other USB devices. Every few months or so, a "panel" (of say, 3) USB ports would not work.

I've found no real fix to this. I have many USB ports which at one point or another, around 3 or so stop working. What I do is go to Device Manger (in Windows 8.1, search >> device manager) then go to Universal Serial Bus Controllers. (at the bottom).

Anything that says "Host Controller", I right click and disable. What we're doing here is forcing the PC to re-install the drivers for these controllers. Be careful as if your mouse doesn't work anymore, use your keyboard to re-start your machine. If your keyboard doesn't work, use your mouse to restart the machine. But don't disable both. It's a little trial an error, and nothing drastic will go wrong if you mess this up.

I have even gone as far as disabling a bunch in that section, and the worst that has happened is I have to force shutdown my PC. When you re-start your machine, the USB drivers will all re-install by themselves. You may leave all your USB devices installed.

Please note, this is NOT professional advice and I'm not a techie.
 
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LRoast

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Aug 13, 2015
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I am so sorry, I was mistaken as to which entry I was inquiring about. We have a Lacie external 3TB drive that when plugged in to any PC (typically used by a MAC, but same symptoms occur on a PC as well) it only shows the LACIE SHARE drive - not the part of the drive that has a gazillion photos on it. I was reading all sorts of posts on this yesterday, and thought this was what your friend had resolved. My apologies.
 
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