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Asus PB278q, 1 dead pixel. Worth Returning?

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  • Asus
  • Graphics
Last response: in Graphics & Displays
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April 4, 2013 3:47:54 AM

My PB278Q arrived with a single dead pixel in the upper left corner of the monitor. I only notice it during firefox, since it is in the bottom of my first tab. In gaming, I have only gamed for about 30min on it so far, it seems unnoticeable.

Should I send it back and risk getting a worse monitor or just stick with it?

More about : asus pb278q dead pixel worth returning

a b Ĉ ASUS
April 4, 2013 4:21:11 AM

as far as i know (not sure about the policy if it is world wide), but 1 pixel is not enough. it's 5 or something around that number, before they will replace it.
but if you just got the item, return it. have it replaced
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April 4, 2013 4:37:49 AM

Not Asus' return policy, but Neweggs.
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a b Ĉ ASUS
April 4, 2013 6:12:25 AM

Asus Policy
Quote
Since LCD panel is made up of millions of micro electronic pixels, if one pixel no longer functions normally, it will become a bright or dark dot. By ISO 13406-2 standards, ASUS conforms to the acceptance level between 3 to 5 defective bright/dark pixels. In order to deliver ultimate vision experience to ASUS customer, if your panel is less than or equal to the above number of dots, then, it is considered as an acceptable LCD monitor.In addition, the Premium Range of ASUS LCDs offers a unique Zero Bright Dot (ZBD) warranty.Please refer to ASUS LCD Monitor Bright/Dark Dot Warranty Table below.
end quote.

Newegg policy
Monitor Standard Return Policy

•Return for refund within: 30 days
•Return for replacement within: 30 days
•Restocking Fee: yes

This is our Standard 30-Day Return Policy. Items covered by this policy (those products for which Newegg states "This item may be returned for a replacement or refund within 30 days only") must be returned to Newegg within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:


•Any monitor that has been found to be damaged due to physical abuse or misuse.

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