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Computer turns on for a second, and then turns off

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April 7, 2013 9:04:52 AM

My computer is only a week old and is Custom Built by Digital Storm(Digital Storm Bolt)
When I hit the power button, everything turns on(Fans, lights, etc). But then it turns off the next second and it would turn on again and repeat this cycle. There are no beep codes.

Here's what happened:
Computer was working completely fine when I first turned it on that day. I went away long enough for the computer to enter sleep mode. When I returned, I woke it up, but for some reason there was no signal from the monitor. I figured If I just restarted it would resolve the problem; however, it turned out not to be that simple. I held down the power button and it did not shut down. I hit the reset button and still, nothing happened. My decision was to then pull then plug, and plug it back in. Once I plugged it back in, and hit the power button, the problem I described above occurred.

Any ideas of what of might had happened?
And any suggestions of what I should do?

I am planning to send it back to them, but I do not want to unless I can do it myself and not pay 50 dollars and wait two weeks to have it in my possession again.

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April 7, 2013 9:08:46 AM

If the power supply is a sub-par unit (likely is) It will not have a protection circuit. When you pulled the plug, you likely fried one or more components.
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April 7, 2013 9:18:05 AM

tiny voices said:
If the power supply is a sub-par unit (likely is) It will not have a protection circuit. When you pulled the plug, you likely fried one or more components.


Would that be considered as Physical Damage? Also, what do you think I should had done?
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April 7, 2013 9:20:13 AM

Hi,

If you did not touch anything inside the case, and problem came by itself then you don't have much options but to send it back.
Those symptoms that you described can come from failing or wrongly inserted component or failling PSU.
So, use your warranty and send it back.
And make them pay transport expence :) 

Best regards :) 
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April 7, 2013 9:21:12 AM

NEVER unplug a computer. Hold the power button for 15 seconds. Not the reset button. This will safely power it down. They might rule the PSU faulty and that it accidentally failed and ruined other components. This is dishonest but you might get lucky and they will cover it.
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April 7, 2013 9:23:00 AM

Feldmarschall said:
Hi,

If you did not touch anything inside the case, and problem came by itself then you don't have much options but to send it back.
Those symptoms that you described can come from failing or wrongly inserted component or failling PSU.
So, use your warranty and send it back.
And make them pay transport expence :) 

Best regards :) 



He unplugged the computer while it was running. If he tells customer support this, they will not cover it.
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April 7, 2013 9:37:35 AM

They said they'd handle all other fees besides shipping and if a component is physically damaged.
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April 7, 2013 9:38:30 AM

He does not have to tell them anything.

"My PC won't turn on" ... that's all i would say :) 
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April 7, 2013 9:46:59 AM

This is dishonest, but to each his own.
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Best solution

April 7, 2013 10:04:33 AM

Sent it back to them. Just do it.

If this is really GOLD certified PSU as it states then there is no way that unpluging done some damage. Those supplies have every possible cuircut prottection.
I am sure that something died before you unplugged it.
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April 7, 2013 10:24:54 AM

Thank you both, I am going to send it back to them.
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