Windows 8 Apps not working

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gmpbeverley

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Apr 10, 2013
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when I try to use any of the Charms/apps on my windows 8 screen (such as bing news, mahjong etc, am told I'm not connected to the internet. Yet there is an active internet connection. Have spent so many hours on phone to my ISP, Microsoft, Acer etc and not resolution. Only thing they say is my Internet is too slow. ISP dispute that. This worked well until about a month ago. Any help would be appreciated.
 
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winoutreach5

winoutreach5

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Dec 1, 2011
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Gmpbeverley,

It would be helpful to understand a little more about your environment. For example, are you connected to a domain? Do you have antivirus software installed and configured? If so, you might want to refer to the answer given by Vijay Korupolu M on the Microsoft Answers forum thread here. As he suggests, the first step would but to run the App troubleshooter and then try disabling your antivirus software to see if the issue persists.

If you are connected to a domain while experiencing this issue, you will want to check out this TechNet forums thread for additional troubleshooting steps.

Finally, the Windows 8 Springboard Series page is also a useful resource for all things related to Windows 8.

Keep us posted on your progress!

Jessica
Windows Outreach Team – IT Pro
 
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gmpbeverley

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Apr 10, 2013
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gmpbeverley

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Apr 10, 2013
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Tks Jessica,
Well, I don't understand what a domain is........I connect with a Mobile Broadband USB stick. Have tried switching off the antivirus, have spent literally HOURS on the phone talking and have had remote access assistance and no result. Have just now had a tech visit the house and he believes its a connection issue with my ISP, despite several calls/tests etc with them saying everything is good. He had a wifi metre that indicated not enough signal. So, don't know why it worked okay for about 3 months and now won't work at all. So back to the ISP to see what can be done. Tks for your response. G
 
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winoutreach5

winoutreach5

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Hi G,

Now that I know that you are using a USB Mobile Broadband connection, there are a few more things we can check. First, there is a new feature in Windows 8 that allows you as the users to configure certain wireless connections as metered connections. Internet service providers can charge by the amount of data used (the amount of data sent and received by your PC). That's called a metered Internet connection. These plans often have a data limit, and if you exceed the limit you might have to pay extra. In some cases, you aren't charged extra but your connection speed becomes slower until the billing cycle ends. With that in mind, Windows 8 offers you the ability to set a network connection as “metered” which may limit any app that relies on an internet connection to update or display info. I have a sneaking suspicion that a metered connection may have been set on your computer which is preventing access to the Windows Store. To learn more about this feature and how to change your current network connection to non-metered, you will want to refer to the, “How Do I Change My Current Network Connection to Metered (or non-metered)? section of the Metered Internet Connection FAQ from the Microsoft Windows Support page.

Keep me posted!

Thanks!

Jessica
Windows Outreach Team – IT Pro
Springboard Series on TechNet
 
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gmpbeverley

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Apr 10, 2013
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Thanks Jessica, I have checked and have already done this and is operating as a metered connection. I have a 10gb allowance per month.
Had a tech look at the computer yesterday and he tells me not my ISP is too slow?? Just can't understand how the system worked fine for about 4 months and then suddenly everything change, without me changing anything. SO FRUSTRATING! Tks again. G
 
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Kevin Sinclair

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Aug 15, 2013
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I had the same problem. Also (not that I use it but) Internet explorer (IE) in desktop mode would not connect. So maybe check to see if your IE desktop has same problem. Then go to settings in IE, then "Internet Options", then "advanced" tab , then hit "reset" button to reset Internet explorer setting's. (Then never use IE again!) This worked for me.

Cheers

Kev
 
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manabendragogoi

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Oct 19, 2013
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Well, I guess it's too late now, but let me still reply, maybe for other people facing the same problem.
It is a very simple technique. Actually, your windows 8 pc has detected two connections of the same mobile broadband. Please disconnect your connection (but don't remove the device) and go to Network and sharing center in Control Panel. Then go to Change adapter settings on the left panel. Here, you will find many connections out of which, one is termed Mobile Broadband. This is the connection that Windows 8 thinks of as your main Internet connectivity provider. However, when you connect using the ISP's interface/software, the other adapter (which is named as the ISP) gets connected. So, I'd suggest that you delete that connection and always connect to internet using ur right swipe menu where u have your mobile broadband connection.
 
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