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Computer freezing when closing Chrome tabs after memory update

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April 10, 2013 12:34:30 PM

I'm having a very strange problem that is driving me crazy. I recently upgraded my memory to 16gb of corsair vengeance DDR3. I have an ASUS P6T Deluxe running a intel core i7.

So, when I have a lot of Chrome tabs open (50+) and am using a lot of memory (Now I know it's silly to have this many tabs open, but it's just how I work). Closing older tabs freezes the computer for a couple minutes. The hard drive seems to go nuts. Forget about closing a whole bank of tabs. I have to restart the computer. It seems that once I start using more than 9gb of ram or so, this happens.

I've tried turning down the clock speed of the ram and getting completely new ram. Neither worked.

I'm thinking the P6T doesn't handle using this much ram very well. I never had this problem when I only had 6gb of ram. Any ideas?
a b } Memory
April 10, 2013 12:46:59 PM

I know you said you tried new ram but have you tried to test the ram with memtest86?
www.memtest86.com
Burn it to disk/flashdrive and run it at boot.
a b } Memory
April 10, 2013 12:56:23 PM

Also, if you're running Windows 7, you can click the start button and type 'Windows Memory' in the 'Search Programs and Files' box (used to be the 'Run' box in XP) and schedule a Windows Memory Diagnostic.
Related resources
April 10, 2013 12:57:58 PM

Yeah, I thought about running memtest as it does seem like a memory issue. I didn't know windows had a tester. Thanks.
a b } Memory
April 10, 2013 1:03:23 PM

jdeg said:
Yeah, I thought about running memtest as it does seem like a memory issue. I didn't know windows had a tester. Thanks.


Most people don't. I was happy to discover it myself one day.
a b } Memory
April 10, 2013 1:12:09 PM

windows has a tester but it is no where near as good or accurate as memtest86.
a b } Memory
April 11, 2013 4:17:24 AM

bgunner said:
windows has a tester but it is no where near as good or accurate as memtest86.


The Windows test is configurable once you're at the test screen, but the defaults will definitely tell you if you have bad memory in your system.

What does memtest86 do that the Windows Memory Diagnostic does not? Just curious?
a b } Memory
April 11, 2013 9:57:42 AM

can test all but a very small amount of ram the exact number I can't remember and to lazy to put my disk in just to find that out. plus it will run till you tell it to stop. It is much more accurate. I have had bad stick not show in the windows mem test but error in memtest86 plus no matter what PC it is it will work from the disk. No need to have windows installed. Can windows mem test do that? great for a system builder to test before OS installation.

I want to say all but 2MB of ram gets tested.
May 1, 2013 8:30:34 AM

So since I posted this I've updated the bios, disabled a second instance of flash that was running on chrome, updated chrome to the latest version, and run a windows memory test that didn't find any problems. Unfortunately it's still happening. :( 
May 29, 2013 4:34:56 PM

jdeg, did you happen to figure out what the issue was? This is happening to me with the latest Chrome 27 (Win7 64bit). I have 32GB of DDR3 2400 ram and happens after opening about 30-40 tabs. When I close it, everything freezes, can't move mouse or anything.. is that what's happening to you? It "unfreezes" after 5-10 seconds per tab. So if I'm closing Chrome completely (rarely), I just walk away and come back. I open huge multi-gigabyte files and never have problems. My RAM sits at about 10-15% most of the time when I am about to close tabs. Doesn't happen on my Mac OSX 10.8 with 16GB with DDR3 1333. I wonder if there's some incompatibility with Chrome and certain ram speeds.. Also, I've noticed it only works when I've had the tab over for a long time (days, etc.). I just opened 10 tabs, left it open for a half hour or so, closed them all and no issue. I wonder if it's going into the ram and "low power state" (even though I have unchecked all options on every hardware piece that had an option to allow the component to go off to sleep). I'm not aware if RAM has this capability, but I'm at a loss here. Any help is appreciated :) 

P.S. I'm not running Corsair RAM. So it's not brand-specific..
May 30, 2013 12:16:42 AM

Hi, I have the same (or similar) problem. Sometimes when I'm closing some Chrome tab (doesn't matter how many of them is opened at time) or whole Chrome at once, whole computer freezes from 5 up to 15 minutes (in fact maybe more, because i was never so patient to wait more then 15 minutes for un-freez). I use latest Chrome (27.0.1453.94 m), Windows 7x64 SP1, Core 2 Duo E8400, 8 GB RAM. This situation occurs most often after long time of computer work (2 - 4 days).
Whole computer is messy but usually works fine (it is testing machine).
May 30, 2013 12:33:27 AM

One more thing... I have finished Windows Memory test. The Standard test was without detection, but the enhanced test didn't finish, it freezes at 21% for more then one hour, then I stopped it. It is possible that the freez during memory test point to some memory issue? But memtest86 was also finished without any detection... :??: 
May 31, 2013 7:20:40 AM

Have had same problem for months but wasn't seeing any other posts around the web describing it.

Win7-64bit (HP elite book laptop)
Seems to happen most often when chrome has been open for extended time periods (days). Once it's in that state, closing any single tab causes a hang. Seems to be worse when more tabs are open. Also seems to add more unfreeze time the more you close at once. I.e. shutting down chrome completely seems to take forever, as if it's hanging and closing each tab one at a time.

Wish I had a solution to offer. I have uninstalled/rebooted/reinstalled chrome to no avail. Disabled any widgets, etc. it only does this with chrome.
June 3, 2013 8:36:19 AM

No solution, mine is just another "me too" post. I typically have fewer than 10 tabs open. But I also have some extensions installed (each of these runs a process), so typically I see 20 Chrome processes. After a few days I hit this problem: click to close a tab and the mouse freezes for many seconds - sometimes as long as 30; finally the tab closes and I get control of my computer again. But this morning I was waiting for more than 5 minutes and finally forced reboot.

I have a Dell Latitude laptop with 8 GB. It's very unlikely this is any kind of RAM issue, other than maybe Chrome chewing up memory.
June 9, 2013 6:37:31 PM

I thought I was the only one with this problem. It has been driving me bananas for several weeks. It only seems to be a Chrome problem. If I leave tabs open for a while, closing them freezes the computer for minutes. I recently installed an SSD drive, and installed Windows 7 fresh, and I started having the problem very soon after that (never had the problem on my old spinning drive -- not sure if that is of interest or not. I sure hope a solution can be found.
June 9, 2013 6:44:14 PM

I just found a discussion that indicated that CrashPlan (cloud backup service) was the culprit. I will leave some tabs open tonight and before closing them I will kill all CrashPlan services and see if the problem is gone or not. Are any of you that have this problem using CrashPlan by chance?
June 10, 2013 8:01:29 AM

sneader said:
I just found a discussion that indicated that CrashPlan (cloud backup service) was the culprit. I will leave some tabs open tonight and before closing them I will kill all CrashPlan services and see if the problem is gone or not. Are any of you that have this problem using CrashPlan by chance?


Yes I am also using crashplan. I will also try to kill Crashplan if I see the slow tab behavior. I am also using ESet virus checker, and I have observed a weird conflict (causes high CPU usage) between crashplan and Eset as well.
June 10, 2013 8:04:05 AM

Sadly, this morning I killed off all CrashPlan services, and yet it still froze my computer on every Chrome tab closure. :kaola: 
a c 1599 } Memory
June 10, 2013 8:07:02 AM

Might simply reinstall Chrome, see if that helps
June 10, 2013 8:10:03 AM

Already uninstalled Chrome, then installed fresh, no change in behavior. There are a lot of threads online about this problem, but no solid answers.
June 12, 2013 1:53:16 AM

sneader said:
Already uninstalled Chrome, then installed fresh, no change in behavior. There are a lot of threads online about this problem, but no solid answers.


Same problem here! 8Gb of RAM in a Win 7 64bit machine with AMD processor and a Samsung SSD. And CRASHPLAN.... is that the common issue?

Biz freeze losing a window - I run up to 50.

Go away and make coffee to close Chrome with them all running.
June 12, 2013 8:13:51 AM

Wokos, I also have a Samsung SSD, Win 7 and CrashPlan (but I have an Intel i7 processor).

I had previously just killed the CrashPlan services, but it didn't help. However, last night, I uninstalled CrashPlan completely, and purposely left 4 windows open, each with a handful of tabs open to common things that I normally leave open. In other words, I tried to leave my computer the way it normally is... the only difference being an uninstall of CrashPlan (I didn't even reboot).

This morning? PROBLEM IS GONE!!! Not so much as a microsecond of hesitation when closing tabs or even a whole window. It just goes away! Magic!

I contacted CrashPlan tech support and they claim that they are not aware of this problem and that CrashPlan works fine with Chrome. Ugh.

I have a local friend of mine who does NOT have an SSD drive, but he's having the same problem. He installed CrashPlan and his problem went away also. So, I don't think it's an SSD issue. I think CrashPlan is the culprit.

- Scott
June 12, 2013 9:27:18 PM

FYI, I have a ticket open with CrashPlan on this. Will keep you posted.
June 15, 2013 12:49:16 PM

I have been having this problem on and off. Recently I completely removed and re-installed chrome to remove another chrome bug (4 beeps every 30 seconds) and this freezing is back.

I can add to the list that it seems only to be happening when I close Google related pages (calendar, drive, voice, etc). Other generic website pages don't freeze the computer.

Can't wait to have this one resolved.
June 18, 2013 9:09:01 AM

I have 3 computers running Win7 64 bit. One is a custom built desktop with Radeon graphics. It runs CrashPlan. It does NOT have the freeze problem.
The other 2 are Dell Latitude laptops. One is a model e6520, the other is e6530. I believe both have Intel HD4000 + more powerful nVidia (I am not able to access the 6520 to confirm that now). Basically they're pretty similar laptops. Neither of them run CrashPlan.
The e6530 is plagued by this problem. But I have never experienced the problem on the e6520.
The hangup occurs with many non-Google tabs.
So one out of three computers exhibits the problem, and two of those computers have nearly identical hardware.
June 27, 2013 10:37:35 AM

Seems to be fixed by Dell system update!
About 7 days ago I did a Dell update on the one (laptop) computer that was having this Chrome problem. The update included a number of driver updates, but I don't think video driver was among them (BTW, the Latitude laptops have both shared mem Intel 3000 or 4000 and nVidia with dedicated RAM). I have left the laptop on all this time with Chrome loaded up with twice my usual number of tabs (20 vs. 10). I have not observed any hesitancy when closing tabs (although mostly I left them open). Just now I closed the entire browser - it closed very quickly and I had task man open and the Chrome processes disappeared very fast.

Sure, I should have waited two weeks, not just one, but it really does seem to be fixed now! I'm not saying that other speculation is wrong, I'll bet everyone is going to have there own solutions (if they have any solution at all).
June 27, 2013 10:55:54 AM

My problem seems to be solved as well. I do not have a Dell, so Dell updates didn't work for me. The only change that I can think of that may have helped was removing one application from being backed up by CrashPlan, that had data in the AppData directory. Other than that, maybe a Windows update of some sort fixed it. Or maybe it will come back later. But right now, the Chrome window / tab closing problem is GONE. Tabs close without any sort of hesitation or hang (finally!!)
June 27, 2013 11:59:08 AM

sneader said:
The only change that I can think of that may have helped was removing one application from being backed up by CrashPlan, that had data in the AppData directory.


...and what was the application that you removed from CrashPlan backups?
June 27, 2013 12:24:51 PM

In CrashPlan, I had it backing up my FileZilla (FTP program) profiles. FileZilla stores those in C:\Users\(username)\AppData\Roaming\FileZilla\. That was the only thing I was backing up in AppData, and I removed it. I might add it back and reboot and see if anything changes.
June 27, 2013 4:43:35 PM

Chrome Version (Version 27.0.1453.116 m):
Operating System (Windows 7 64bit):
Extensions (Ad Block [latest ver]):

Did this:
Cleared up for me after altering the chrome://flags/ -> "GPU compositing on all pages" to "disabled". Worked for a while... it later came back.

Tried that:
Followed the CrashPlan 3.5.3 -> AppData thingy .. unchecked it. It went away for days and days... and now it's back (actually had to cold boot my bad ass).

What a pain in the ass!! Happy we're all trying to get it right, but REALLY? Should it be so crazy in this day and age? Windows 95: Yeah, I could see this crap happening. Windows 7? Common! :~)

Just bitching... we'll figure it out :~)
June 29, 2013 7:35:34 AM

I hate to post this as an "answer," but I have the same problem with an HP (no "Dell update" for me!), and can't for the life of me find a way to follow this thread without posting. If I missed that, please help - and more importantly, if you can help solve this issue, please do!
July 2, 2013 8:07:07 AM

Sadly I spoke too soon. Although I waited 7 days before happily declaring my problem fixed, when I returned to work on Monday, it was not so. And I see a new problem behavior: occasionally when I type a new URL for an existing tab, it hangs my entire system for 60 to 120 seconds. After seeing this a few times I opened taskman and saw that a few chrome processes were using more than 250MB each - I've never seen numbers that high before.
July 6, 2013 9:08:18 AM

I'm not sure if the issue I have is the same, but here's what seems different from you:

First i don't have crashplan (what does this seems so popular and i've only just heard of it for the first time here?)

Also, my mouse can still move after chrome freeze until I click on a tab, music kept playing (but only until the end of the current song, it did not play another).

I think you are sayong that you have a total freeze, when mine seems to be more gradual.
!