Windows 7 startup error (pretty sure it's graphics card)

Coolnick154

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Apr 10, 2013
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Whenever I start my computer it goes to a black screen, I've installed all the latest drivers and it worked good for about a day. Now when I try and go on my computer I get a black screen, no logging in or anything, 2 thin grey bars then it goes black. I know it's a graphics error because when I delete the drivers it lets me go to my thing and everything works fine. Give me a long list of things todo because i have no other Choice.

And when I started it without the drivers t says i have a mom.exe error, is this he problem?
 
I would start with a clean driver uninstall/install. So assuming you have uninstalled it, download and install driver sweeper, go into safe mode, run driver sweeper, make sure you only choose AMD - DISPLAY. hit analyze then clean. Don't do AMD - chipset, you will cause issues if you mess with this. (assuming you even have the option, depends on mobo)

After that, reboot, install drivers from EITHER your laptop manufacturer (if its a laptop, always use there drivers, not amd/nvidias) or your GPU manufacturer.
 

bv90andy

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So let me get this straight, after showing the windows logo it goes to black? Does your system have an integrated GPU? Because if it does, windows might have switched to that one as the main display and so your screen connected to the discrete GPU is black. I've had this happen to myself and the symptoms were the same, the screen wouldn't be completely off (standby) but would display black or some lines left over from the booting process. If this is the case, what I would do would be to either connect the monitor to the Mobo gpu (integrated) and see if something shows up or disable the integrated gpu from safe mode , or when the drivers are uninstalled.(right click computer>manage>Devices>display adapters)

2nd: If that is not your problem, the mom.exe is from the AMD drivers and it means that they are not correctly uninstalled. With your drivers uninstalled google driver sweeper, select ATI, and clean everything that shows up (be careful if your Mobo has AMD chipset... I would recommend uninstalling those as well for the time being and then do the cleaning with driver sweeper. Then reboot (the mom.exe error shouldn't pop up any more) and proceed to reinstall the latest drivers for chipset+GPU.

If that doesn't work, and you don't have an integrated GPU then I am not sure, it could be a number of things, from faulty GPU (it can work with default drivers and not with AMD ones because the AMD ones try to access more things on the GPU) or a bad windows install (from viruses/antivirus deleting what it shouldn't)

I hope this helps
 

Coolnick154

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Apr 10, 2013
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The motherboard has integrated graphics, how could I go about doing this?
 

bv90andy

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Well, do as I and others said first, uninstall the AMD drivers, do a clean with driver sweeper, then reboot and install the latest drivers and before rebooting again, go right click computer>manage>Devices>display adapters and disable the integrated adapter (I am assuming you have separate GPU from the integrated one, and don't want to use the integrated one). You should also check in BIOS that the PCIe GPU is selected as primary and not the integrated one, but if you can see the BIOS while booting on you monitor then it must be set correctly.