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Crashing during loading games. HELP!

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April 11, 2013 10:40:17 PM

I posted this in CyberpowerPC forums in multiple posts, but condensing into one post here.

I am having issues with my computer freezing up when I play Eve Online. I log in, select my corp tab, click and start typing, then it makes a weird noise and freezes. Event viewer says critical error for power kernel 41 (63) which is a generic code.

When I turn off my PC, and restart, sometimes the mouse isn't showing up, and I have to unplug it and replug it back in.

Furmark ran fine. I am running Prime95, and its running fine so far. I can't run memtest86+ because I can't get into BIOS. They did a legacy BIOS, and not UEFI. It is impossible for me to hit delete in time for it to boot up the normal way. In advanced restart, since it isn't UEFI, my USB bootable with memtest isn't showing up.

Temps are fine according to my fan controller, which stay at 30C or below.

I'm using a logitech G15 keyboard, and a g9x mouse.

I reseated the RAM, and I pushed on the GPU a bit more to make sure it was in.

Furmark score was 1835 (30 FPS; 60,000ms). Min FPS was 31, Max was 32, Avg 30. At resolution of 1920x1080. Max temp my GPU got was 65C. (From what I read, cards will detect Furmark is running, and throttle the card down)

Itunes works fine with audio, youtube, and etc. I disabled the nvidia HD and uninstalled the driver, and still no dice. (I'm using mobo audio)

I'm wondering I just need to reinstall windows?

I'm not sure how I can get to BIOS so I can boot from my USB to run memtest to test my RAM. I've been trying to fix this problem for about 5 hours now.
ID-INFO 386098 BLKPEARLZ 1 0.00 0.00
MODEL1 C SERIES 1 0.00 0.00
SW-152-160 $ 75 VALUE IN GAME HAWKEN, PLANETSIDE2 AND WORLD OF T 1 0.00 0.00
ANKS
KB-159-101 AZZA MULTIMEDIA/ INTERNET USB KEYBOARD 1 0.00 0.00
MO-125-101 AZZA OPTICAL USB GAMING MOUSE 1 0.00 0.00
ULTRA-COMPOUND COOLERMASTER THERMAL FUSION 400 CPU COMPOUND 1 10.00 10.00
CU-208-216 INTEL I7-3820 3.6 GHZ 10M LGA RETAIL 1 1,179.00 1,179.00
HD-403-303 2TB SATA III 6GB/S 7200RPM 64MB CACHE 3.5" HD 1 0.00 0.00
FA-104-205 ENERMAX T.B.SILENCE WITH RED LED 120MM CASE FAN 2 14.50 29.00
FA-WATER-601 COOLERMASTER SEIDON 120M WATER COOLER 1 31.00 31.00
FA-104-209 ENERMAX PF TB12 120MM BLACK CASE FAN 1 0.00 0.00
CS-425-108 AZZA BLACK GENESIS 9000 FULL TOWER CASE 1 0.00 0.00
FD-ASS-107 BLACK 3.5 MOUNTING KIT 1 0.00 0.00
CD-146-101 BLACK SAMSUNG 24X DVDRW 1 0.00 0.00
MB-392-105 GIGABYTE X79S-UP5-WIFI 3 WAYS CROSSFIRE/ SLI SATA 3.0 1 109.00 109.00
USB 3.0 LGA 2011
PS-131-102 LEPA G1000-MA 1000W 80 PLUS GOLD MODULAR POWER SUPPLY 1 85.00 85.00
SW-180-105 WINDOWS 8 PRO LICENSE 1 31.00 31.00
SW-180-106 WINDOWS 8 PRO COA 1 0.00 0.00
SW-180-107 WINDOWS 8 PRO 64-BIT 1 0.00 0.00
BOX1 SYSTEM BOX AND FOAM 1 0.00 0.00
ULTRA-PACKAGING ULTRA ENHANCED PACKAGING SOLUTION 1 19.00 19.00
CABLE-PROWIRE PROFESSIONAL CABLE WIRING 1 19.00 19.00
SERVICE-301 M. FAN SERIES 1 0.00 0.00
DISC SPRING0410 (5% Discount) 1 -86.00 -86.00
GIFT CARD $50 GIFT CARD 1 0.00 0.00
HD-504-705 64GB ADATA SP600 SATA III 6.0Gb/s SSD 1 0.00 0.00
SK-114-117 LOGITECH Z313 2.1 DT SPEAKER 1 41.00 41.00
VC-230-102 EVGA NVIDIA SUPERCLOCK GEFORCE GTX 660 TI 2GB 16X PCI 1 95.00 95.00
E
RM-317-710 4GB CORSAIR VENGEANCE 1866MHZ DDR3 4 9.75 39.00
FC-201-102 NZXT SENTRY LX ALUMINUM DUAL BAY DIGITAL FAN CONTROL 1 39.00 39.00


While running Prime95, (according to speedfan) my CPU temp is Core 0 69C, core 1 65C, core 2 62C. I don't see a core 3??

GPU is 32C.

Speedtest only detects 1 fan, which is at around 1.4k RPM

Also it was making a weird clicking noise. I opened up my case, and couldn't tell what it was. I closed it back up, and it was still doing it, then it just went away.

Edit: I just launched Diablo 3. It was fine, until I entered the game, and at the loading screen, it went BEEEP and froze like it does with Eve Online.


I did Furmark again, but this time the 15 minute burn in at 1920x1080.

Maxed at 75C. Fan speed never went over 49%. GPU temp is at 36C about 30 secs orless after furmark.

27557 frames, 30 FPS, 75°C
Resolution: 1920x1080 (FS) - AA:0 samples
FPS: min:29, max:33, avg:30 - OPTIONS: DynBkg
GeForce GTX 660 Ti/PCIe/SSE2 (10DE-1183)
9.18.13.1422 (3-14-2013) - GL:nvoglv64
GPU core: 979 MHz, memory: 3004 MHz
Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz
3600 MHz
16327 MB
Windows 8 64-bit build 9200 [No Service Pack]


Edit: Also I just restarted my computer, and my mouse wasn't working, and had to replug it in, so it isn't the mouse that is causing the crashes.

Guild Wars 2 seems to work fine. No crashes. I ran around for about 5 minutes. No problems

Edit: Just logged into Diablo 3 for a few seconds. No problems. Going to try Eve Online now.

Edit2: Eve Online crashed like it did before.

Edit3: Tried Diablo 3 Again, crashed at loading screen again entering the game.


(note I'm not having issues with reconnecting mouse anymore)

More about : crashing loading games

April 12, 2013 12:20:47 AM

Any ideas? I'm running memtest86+ finally. Pass 29% at 33 mins in. No errors
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April 12, 2013 6:25:31 PM

memtest86+ ran for 18.5 hours (3 passes) with no errors.
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April 12, 2013 9:26:20 PM

For some reason, I am on my backup BIOS with is version F4u, which is a beta BIOS. I will switch it main bios, and see what version it is. My RAM is running at 1333 MHZ as well.
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April 13, 2013 4:59:38 AM

I finally figured it out all by myself. (Except getting into BIOS)

First, my keyboard/mouse was in USB 3, so it wouldn't allow me to hit DEL to get into BIOS.

Once I was in BIOS, my mobo/RAM has XMP and performance enhance.

Now, what happen is when the CP guy was making my computer, he flashed one of the BIOS to F4u, which is fine.

HOWEVER he turned on the performance enhance to TURBO, and had XMP disabled. I enabled XMP, and it worked. I did more research, and XMP and performance enhance go together.

If he had left the performance enhance on standard, then it would of worked just fine.

Anyway, I turned on XMP, and performance to turbo, and Eve Online kinda lags when logging into the character. (It used to crash)

I turned on XMP and performance enhance to Extreme, and it loads like normal.

:) 
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