Problem with WD My Book Live 2TB NAS

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mogaar

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Apr 12, 2013
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I recently purchased a WD My Book Live 2 TB NAS for ripping all my DVDs and BluRays to. After many many hours of ripping I found out that 2 TB is not enough space so I purchased another WD My Book Live 2 TB NAS. My desk was getting too cluttered so I decided to move the NAS boxes to a new location. I powered down the 1st NAS, moved it and powered it back up. The LED indicated that it went through a normal boot up but now my computers can't see the NAS anymore. I tried rebooting everything several times (NAS, router, computers), swapped cables and still nothing. I installed the new NAS and it works fine. I am guessing the controller died when I shut it down. Western Digital said I should remove the HDD from the case and recover my data and then do an RMA with them. I pulled the HDD out and put it in my Win 7 computer but it says it can't recognize the boot sector (Disk manager sees it and assigned drive letters to it). I heard about trying Linux so I made a Knoppix live CD, I think it is a flavor of Debian, and it gives me the same error about the boot sector. Could it be Western Digital is using something different than Ext3 OS? Could it be a problem with Knoppix not having the right tools to read it? Any help would be great. I really don't want to lose my movies.
Thanks.
 
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ram1009

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Jun 28, 2007
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I've been using WD exclusively for over 15 years. Until recently the only failure I've had was in the boot sector. When this happens the data is still intact and the drive can be read as a second drive on any computer running the same OS. It always works for me anyway. If it still can't be read you have more than a boot sector failure.
 
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qazzi

qazzi

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Apr 1, 2013
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almost all external WD have an encrytion. the only way to recover your files is from the original External enclosure. or(i read this in a post in WDC forums) find the same size and model of the external enclosure and put your drive there to recover your files.
you could also try an Expert(RecoveryTechnician) to recover your files but it's costly.
 
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mogaar

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Apr 12, 2013
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10,510
I gave up trying to get my movies back. The only software I could find that would read the disk was finding a lot of deleted files that I didn't recognize. I sent the NAS back to WD. I am in the process of copting all my movies again except this time I am backing them up in case this happens again. Thanks anyway.
 
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Nickolay

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Jun 1, 2015
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I had problem with WD Mybook LIVE 2 tb. I took hdd out and it was alive, but couldn`t get access to my data partition(it was ext4) because it was damaged(partition). I tried different forums and it didn`t work. I installed 2 recovery programs
1 - r studio - it did recover the files but not the way i needed them, it was a huge bunch of different files, so it tried another progm
2 -nd one was raise data recovery for ext2/ext3/ext4 and i was crying like a happy child, this soft gave me the structure of folders the way it was and all data I get back the way i needed.
 
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