Computer Shuts Down Randomly, No Unexpected Shutdown on Reboot

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lipusal

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Apr 14, 2013
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Hi everyone, about five months ago I moved internationally and my PC was in transit for like 3 months, it hasn't been the same since the move.
The first time I turned it on, there was no video at all. I eventually decided to take out the graphics card and that seemed to solve the problem. However the computer would randomly shut down and when I restarted Windows wouldn't say it recovered from an unexpected shutdown or give me boot options. Sometimes, right as I booted the PC I got a message about a read error and the computer shut down again.
After some days the shutting down ceased and I reinserted the graphics card, the computer worked fine. But now the random shut-downs keep happening and it's really annoying! Sometimes it happens when I'm playing a game, sometimes when I'm doing almost nothing.
I moved internationally before and the computer I had at the time also wouldn't boot up, we got it repaired and the problem was the power supply, so I'm thinking it's the power supply in this case too. This computer, which I built myself, worked perfectly before the move.
What could be the source of the problem? I appreciate any help and thanks in advance!
Hardware list:
- OCZ ModXStream Pro 600W Modular High Performance Power Supply
- Intel Core i5-3550 Ivy Bridge LGA1155 77W
- BIOSTAR TZ77B Motherboard
- SAPPHIRE Ultimate Radeon HD 6670 Graphics Card (Fanless)
- Crucial M4 CT064M4SSD2 SSD (Windows installed here)
- Western Digital Caviar Blue WD5000AAKX Hard Drive
- G.SKILL Ripjaws Series 8GB RAM
- 5 fans
 
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Update: Months after I asked this question, the problem seemed to come again. I even changed my graphics card to an NVIDIA one and no change. What seemed to do it was setting the Windows Driver Foundation service to automatic - in Windows 7, under Control Panel -> Administrative Tools -> Services -> Windows Driver Foundation - User-mode Driver Framework -> Startup type = automatic

Everything's been alright since. I hope this helps someone! :)
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lipusal

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Apr 14, 2013
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Thanks for your input, I'll check all that although at first sight it doesn't look like it's come off. The motherboard has a built-in temperature display and I don't think it goes beyond 50°C.
Last night I was shutting down the computer though, and it was taking longer than usual. I just left it and when I came back I found this BSOD, and when I started it up this morning Windows actually had recognized an unexpected shutdown:
Picture
 
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C12Friedman

C12Friedman

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Jan 25, 2012
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Well that's something, it isn't a good something but it's a starting point. Basically what the BSOD is saying is there is a corrupted driver but doesn't let us know which one(s). I might suggest the following steps. First in Control Panel>System>Device Manager check for any exclamation marks or warnings - if any found, try to fix by updating driver(s). I'm also going to suggest replacing the CMOS battery (just as a general thing - it can cause issues if weak/dying). Reseating ram can also help.
Driver issues are somewhat hard to track down and often re-installing the OS is an easier "fix". There should be an accompanying dump file for the BSOD but I wouldn't expect it to tell much more
 
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lipusal

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Apr 14, 2013
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I personally don't think it could be the battery since this computer is only about 6 months old. Or do you say because the battery could've drained during the move and now it's affected? And by reseating RAM do you mean changing their slots/flipping them, etc?
I will consider the OS re-install if I can at least keep most of my stuff - a system restore would be ideal but that would defeat the purpose, am I right?
I did also go to C:\Windows\Minidump and found one .dmp file there, how can I attach it?

I forgot to add, usually when I put my computer on hibernate mode, a few seconds after shutting down it turns itself back on again. If I remember correctly, this doesn't happen in suspend mode. What could this be a sign of?
 
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C12Friedman

C12Friedman

Glorious
Jan 25, 2012
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I'm thinking that while in transit the battery may have drained.
Reseating the ram simply entails taking out and putting back in in the same slot(s), although sometimes changing slots can help
You need to use a program to open the dump file like WinDbg, from the Debugging Tools for Windows. Another program that may work is BlueScreenView. You can screen shoot the results or just summarize
There is a known issue with suspend and sleep but I've not dealt with that one yet, a search for that should produce a lot of results.
If you do decide to do a reinstall, you'll lose everything so copying any important files such as photos and hard-to-replace data to disk would be prudent before doing a complete reinstall. Driver sweeper may be of help also
 
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lipusal

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Apr 14, 2013
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After a long time of doing nothing about it I finally decided to uninstall both ATI's Catalyst Control Center and the drivers for my graphics card. Upon reinstall of the two, everything seems to have gone back to normal! Computer doesn't turn on on its own from hibernate mode and I've been playing games that caused shut-downs before with no problem. Yay!

 
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lipusal

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Apr 14, 2013
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:) thanks! And for the CCC I just went on the control panel and then programs and features. For the graphics card I just went into the device manager, display adapters, and there it was. I already had the driver utility to install it again ready, but Windows automatically found it for me upon reboot. So it was a breeze!
 
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lipusal

Honorable
Apr 14, 2013
15
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10,520
Update: Months after I asked this question, the problem seemed to come again. I even changed my graphics card to an NVIDIA one and no change. What seemed to do it was setting the Windows Driver Foundation service to automatic - in Windows 7, under Control Panel -> Administrative Tools -> Services -> Windows Driver Foundation - User-mode Driver Framework -> Startup type = automatic

Everything's been alright since. I hope this helps someone! :)
 
Upvote 0 Downvote
L

lipusal

Honorable
Apr 14, 2013
15
0
10,520
Update: Months after I asked this question, the problem seemed to come again. I even changed my graphics card to an NVIDIA one and no change. What seemed to do it was setting the Windows Driver Foundation service to automatic - in Windows 7, under Control Panel -> Administrative Tools -> Services -> Windows Driver Foundation - User-mode Driver Framework -> Startup type = automatic

Everything's been alright since. I hope this helps someone! :)
 
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