what has died within the laptop?

chuck34108

Honorable
Apr 14, 2013
10
0
10,510
Intro: I know a little about hardware but certainly no maven. I'm savvy enough to know that I'll not get an absolute answer on a forum board but just hoping to get the problem narrowed down to a couple of issues.

Hardware: Gateway #NV53A (NEW95); 4gb memory; 320gb HDD
Software: Windows7
Laptop was purchased in 2011

Wife was on computer, playing game on Facebook. Everything froze up so she did a forced shutdown. She restarted computer and, though the power light came on, the screen was black.
I tried plugging in an external monitor but that did not come up either. On the monitor, the power button is amber until it get input from laptop, at which point it turns green. The light never turned green.
I then removed the covers from the bottom of the laptop and blew everything clean with compressed air.
Turned the power back on and still nothing. While powering up, I noticed that I only heard the dvd start up; no fan, no hard drive. The hard drive light does not come on at all.

Looked on some boards for help and seems like it could be either the hard drive or the memory.

I'm leaning towards hard drive and wondering how tricky it is to replace. The only hardware work I've down was replacing hard drive and graphics card in dresktop tower many moons ago.

Thanks in advance for any opinions and/or suggestions.
 

hundun_son

Honorable
Mar 18, 2013
4
0
10,510

does it post
 

chuck34108

Honorable
Apr 14, 2013
10
0
10,510


not to be too much of a newbie but..... I did not try booting up from CD. A search of the paperwork does not find any boot CD (operating system disc from Gateway) however, we did make 4 CDs when she got the laptop. One with drivers and applications and then recovery discs #1,2 & 3.

 

USAFRet

Titan
Moderator


Theoretically, your recovery CD's that you made will revert the laptop back to factory 'out of the box' condition. Wiping out all of your current stuff.

Go to one of those links.
Download the ISO file.
Burn the ISO file to a CD. NOT just copy it to the disk, "Convert ISO to CD"
Boot with that CD.

See what happens.
Report back here.
 

chuck34108

Honorable
Apr 14, 2013
10
0
10,510


will do....thought that might happen if I ran those discs.
will try to burn the disc and boot with it.

 

chuck34108

Honorable
Apr 14, 2013
10
0
10,510
well, took me a while to find the time to followup. I downloaded Hiram's and followed directions to burn CD. since I can't see the screen, I am unable to change the order of the BIOS bootup. I put CD in and turned on the laptop. Nothing happened.
 

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