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Toshiba Satellite P775-S7320 Driver problem on Win7 Fresh install (System Crippled)

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April 14, 2013 11:43:55 PM

Hello,
I have just recieved a newish laptop (barely ever used) from a buddy of mine. It's a Toshiba Satellite P775-S7320 17". It has 6gb RAM, Core I7-2670QM, 750GB HDD, and a Blu-Ray player.

My issue is that the machine has a Windows 7 Home Premium sticker on the bottom, however it was loaded with an un-genuine copy of Windows 7 Ultimate and Microsoft Windows Update put a time bomb on it obviously because it wasn't genuine. I personally have Windows 7 Enterprise with a volume license key.

I made a bootable .iso on a USB flash drive and went to install Win7 Enterprise. I never make it to the HDD partition screen. In bewtween the Install Now menu and the HDD partition menu I get the following:
_________________________________________________________________
Load Driver
A required CD/DVD drive device driver is missing. If you have a driver floppy disk, CD, DVD, or USB flash drive, please insert it now.

Note: If the Windows installation media is in the CD/DVD drive, you can safely remove it for this step.
_________________________________________________________________

I have tried the drivers (Extracting them from either the .zip file or from .exe) from the Toshiba website and multiple drivers from Intel as well. I have a few times had a few of the drivers pop up for me to actually select (usually it just says there are none compitable with my system) but they do not work.

I find it hard to beleive installing a fresh copy of Windows should be this difficult (this is day 3). I've never been stumped before in my 9 years of my career (Currently I'm an Information Technology Systems Analyst and have 6 years of Help Desk background as well).

If anyone has any observations, or ideas I'm all ears. The other thing to note is that Ubuntu 12.04 LTS loaded fine. And the same USB was used to install that so I know it's not my USB Flash drive.
a b V Motherboard
April 15, 2013 7:05:22 PM

I've had the same problem (and similar snags) before. In my case, it was because the install media was scratched. Did you do the whole checksum thing when you were done? I know you're supposed to every time, but frankly I never have and don't really know how. Maybe you have a bad iso on your thumb drive. Heck, why not try disconnecting the optical drive and see if that eliminates the issue?

Another valid option is requesting a replacement DVD from toshiba. If you whine enough, they'll give it to you for free.

EDIT:
Just noticed it's a blu-ray player. Do you think that's the issue? I know support for them is still incomplete. I'd remove it for the install just to eliminate the variable.
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April 15, 2013 7:21:45 PM

I just solved the issue about 20minutes ago. When installing an operating system do not plug you're usb flash drive into the usb 3.0 cause it wont work without a driver telling the usb port what to do. Yea I know, epic fail on my part.
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a b V Motherboard
April 15, 2013 7:25:52 PM

...or that...

Say, you don't work for NZXT, do you?
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a b V Motherboard
April 15, 2013 7:27:43 PM

Also, that doesn't entirely make sense. Yeah, usb 3 SHOULDNT work without a driver, but you got far enough in to see that error. Also, it was a CD driver error, not a usb driver error. Not that it matters if you got it working...
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April 15, 2013 8:18:39 PM

No I dont work for NZXT. My first computer build had the TRINITYNZXT case.
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