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My computer says its connected but has no Internet access

Last response: in Networking
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April 15, 2013 8:03:54 PM

Hello everyone, I got a Lenovo ideapad p500 a could of months ago, and everything was running smoothly until now. Now any network I connect to says I am connected, but when I try to launch games or chrome, or fire fox, or ie, it won't connect. Please could you help.
Thanks
April 15, 2013 8:10:34 PM

Maybe you are connected to a network/wifi hotspot, but the network/wifi spot has no access to the internet?

You also may have some firewall or something blocking you.

So.

How are you connected to the network.
Do other devices have internet access from the network (e.g. did you post this message from the same network).
Do you have a firewall installed on your laptop.
Is there a firewall on your network you don't have control over.
Are you using a Proxy server
Have you installed some toolbar/dodgy app/visited porn sites etc that may have changed your internet settings/installed malware that may be doing bad things - e.g. run a antimalware scan and check.
Does the network allocate IP addresses and are you getting one.
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April 16, 2013 4:45:45 AM

My ipad has Internet, I recently installed teamspeak 3. Posted from the same network. I have windows firewall. I also installed a game that didn't cause any problems with my friends.
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April 16, 2013 7:59:04 AM

So, it is more than likely that the computer is connecting to your local router (wifi?) and not getting any further. This may be due to not receiving an IP address from the router, or being actively blocked by the router due to configuration, or perhaps the computer internet settings have been changed to something less than useful.

So, how is your internet connection supplied. Cable/ADSL/3G
How does this then get to your computer.
What OS is your computer using.
Have you tried checking for malware?
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April 16, 2013 5:24:58 PM

I have a router and i am on windows 8. How would I go about checking for malware?
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April 16, 2013 7:42:36 PM

Use a malware checker, like Spybot.

Can you connect to the internet elsewhere? I.e. a local hotspot? Assume you are using WIFI for your connection.
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April 16, 2013 8:57:41 PM

My computer can't connect to the Internet even when I am at my friends house, or school. I am currently sending these from my ipad. Do I have to download spybot? Thanks
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April 17, 2013 6:21:43 PM

I suggest you try an antimalware scanning package yes.

You could also check to see if you are being assigned an IP address within your router's range. Also check your DNS/gateway settings.

Also, is your router using IPv4/IPv6? which protocols are being configured and have the correct settings?

You could try talking to a manufacturer/reseller support line. It is sometimes easier to sort this stuff when talking live, otherwise there is a lot of back and forth while we figure out how much you know about the inner workings of Windows/OS control.
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April 17, 2013 8:10:24 PM

I fixed it. Thank you for all the help.
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October 2, 2013 1:38:54 PM

Ineedhelp_plz said:
I fixed it. Thank you for all the help.


You fixed it and didn't give everyone an explanation to your solution? It could have helped someone else down the road. That is lame. Go somewhere else for help next time selfish.
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October 3, 2013 9:49:07 PM

I just had this problem. In order to fix it, I had to unplug my wireless router, or reboot and my cable modem... Then when it came back up, it was able to assign my machine an IP address again. For some reason it stopped doing it overnight. I don't know why.
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October 15, 2013 7:46:45 AM

poweruser_24 said:
Maybe you are connected to a network/wifi hotspot, but the network/wifi spot has no access to the internet?

You also may have some firewall or something blocking you.

So.

How are you connected to the network.
Do other devices have internet access from the network (e.g. did you post this message from the same network).
Do you have a firewall installed on your laptop.
Is there a firewall on your network you don't have control over.
Are you using a Proxy server
Have you installed some toolbar/dodgy app/visited porn sites etc that may have changed your internet settings/installed malware that may be doing bad things - e.g. run a antimalware scan and check.
Does the network allocate IP addresses and are you getting one.


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October 15, 2013 7:47:26 AM

How can I fix this problem without takin it to a shop
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October 15, 2013 7:47:30 AM

How can I fix this problem without takin it to a shop
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November 20, 2013 8:35:24 PM

I had the same problem too! but i found the solution! All i did was to uninstall the last applications i installed and they were utorrent and adblock for Internet explorer. After I uninstalled them my internet was back to normal.
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January 5, 2014 9:05:11 AM

I had this same problem and found the cause was in my router. It had a DHCP range of only 5 addresses, so when I was the 6th computer it would not connect. Windows showed he wireless connection as connected, which I suppose it was, but it could not get an IP address. The fix was to extend the range of the DHCP addresses in the router's configuration.
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January 25, 2014 7:47:44 AM

richardwhitehead said:
I had this same problem and found the cause was in my router. It had a DHCP range of only 5 addresses, so when I was the 6th computer it would not connect. Windows showed he wireless connection as connected, which I suppose it was, but it could not get an IP address. The fix was to extend the range of the DHCP addresses in the router's configuration.


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January 25, 2014 7:49:18 AM

How do i do this?

The fix was to extend the range of the DHCP addresses in the router's configuration.
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February 10, 2014 12:51:03 PM

I am currently having a problem like this. I am connected to a 4G LTE hotspot and even though my phone is notifying me that I am connected and receiving internet, my computer says that "the webpage is unavailable". I currently use Google chrome but I also cross checked with internet explorer and Firefox. It doesn't work with anything else. It also does the same when I connect to my universities internet, and it was working fine yesterday. Anybody have any suggestions?
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February 11, 2014 6:32:08 PM

salsamm said:
I am currently having a problem like this. I am connected to a 4G LTE hotspot and even though my phone is notifying me that I am connected and receiving internet, my computer says that "the webpage is unavailable". I currently use Google chrome but I also cross checked with internet explorer and Firefox. It doesn't work with anything else. It also does the same when I connect to my universities internet, and it was working fine yesterday. Anybody have any suggestions?


Are you able to do any ping tests from your phone? If you don't already have one then install a 'ping' app. See if you can ping the following:

8.8.8.8
www.google.com


This will determine if it is a network connectivity problem or a problem with the phone
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February 14, 2014 4:33:07 AM

Sorry if this is a dead thread, but I seem to have the same problem as the OP. However, as the OP never posted what his solution was, I am still stuck. Could anyone help me with this problem? (Windows 8, connected to wireless but no internet access)
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March 6, 2014 3:17:43 PM

I had the same problem earlier. What I did was disabled my internet security which was trend micro. From there I was able to access the internet again. I turned it back on and my internet was still working. If I remember correctly, I wasn't really able to access the internet right after an update for trend micro was finished.
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July 7, 2014 4:29:35 PM

HOW DID YOU FIX IT????!!!!!
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July 9, 2014 9:35:02 PM

I had this problem about 2 weeks i was looking through my proxy settings and I saw 127.0.0.1 I researched it and something saying pum.bad.proxy in the article here is the link hope it helps http://en.m.wikipedia.org/wiki/PUM.bad.proxy
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less than a minute ago

DANxiety said:
I had the same problem too! but i found the solution! All i did was to uninstall the last applications i installed and they were utorrent and adblock for Internet explorer. After I uninstalled them my internet was back to normal.


Same. I normal install games from thepiratebay.com. For some reason after I used uTorrent to install Assassins Creed Revelation on my Desktop, it now no longer connects to the internet.
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!