Computer Says it is Connected to the Internet but Will Not Connect

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Ineedhelp_plz

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Apr 15, 2013
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I got a Lenovo Ideapad p500 a couple of months ago. Everything was running smoothly until now.

Now any network I connect to says I am connected, but when I try to launch games or Chrome, Firefox, or Internet Explorer, it won't connect.
 
Solution
D
I turned off laptop, modem and router, no specific order. Waited 10+ seconds and powered on in this order-- modem, router and laptop. IMPORTANT: after turning on an item, wait before turning on next one until you see correct indicator lights on the one that is powering up.
Also--while on my password protected home wireless router connection, speed of page-loading increased greatly when I turned off private windows firewall.
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poweruser_24

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Feb 24, 2012
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Maybe you are connected to a network/wifi hotspot, but the network/wifi spot has no access to the internet?

You also may have some firewall or something blocking you.

So.

How are you connected to the network.
Do other devices have internet access from the network (e.g. did you post this message from the same network).
Do you have a firewall installed on your laptop.
Is there a firewall on your network you don't have control over.
Are you using a Proxy server
Have you installed some toolbar/dodgy app/visited porn sites etc that may have changed your internet settings/installed malware that may be doing bad things - e.g. run a antimalware scan and check.
Does the network allocate IP addresses and are you getting one.
 
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Ineedhelp_plz

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Apr 15, 2013
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My ipad has Internet, I recently installed teamspeak 3. Posted from the same network. I have windows firewall. I also installed a game that didn't cause any problems with my friends.
 
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poweruser_24

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Feb 24, 2012
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So, it is more than likely that the computer is connecting to your local router (wifi?) and not getting any further. This may be due to not receiving an IP address from the router, or being actively blocked by the router due to configuration, or perhaps the computer internet settings have been changed to something less than useful.

So, how is your internet connection supplied. Cable/ADSL/3G
How does this then get to your computer.
What OS is your computer using.
Have you tried checking for malware?
 
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poweruser_24

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Feb 24, 2012
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I suggest you try an antimalware scanning package yes.

You could also check to see if you are being assigned an IP address within your router's range. Also check your DNS/gateway settings.

Also, is your router using IPv4/IPv6? which protocols are being configured and have the correct settings?

You could try talking to a manufacturer/reseller support line. It is sometimes easier to sort this stuff when talking live, otherwise there is a lot of back and forth while we figure out how much you know about the inner workings of Windows/OS control.
 
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HGFDSA

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Oct 2, 2013
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You fixed it and didn't give everyone an explanation to your solution? It could have helped someone else down the road. That is lame. Go somewhere else for help next time selfish.
 
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Raymond Bingham

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Oct 4, 2013
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I just had this problem. In order to fix it, I had to unplug my wireless router, or reboot and my cable modem... Then when it came back up, it was able to assign my machine an IP address again. For some reason it stopped doing it overnight. I don't know why.
 
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Sam0071

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Oct 15, 2013
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DANxiety

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Nov 20, 2013
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I had the same problem too! but i found the solution! All i did was to uninstall the last applications i installed and they were utorrent and adblock for Internet explorer. After I uninstalled them my internet was back to normal.
 
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richardwhitehead

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Jan 5, 2014
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I had this same problem and found the cause was in my router. It had a DHCP range of only 5 addresses, so when I was the 6th computer it would not connect. Windows showed he wireless connection as connected, which I suppose it was, but it could not get an IP address. The fix was to extend the range of the DHCP addresses in the router's configuration.
 
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Amy Lopiccolo

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Jan 25, 2014
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salsamm

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Feb 10, 2014
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I am currently having a problem like this. I am connected to a 4G LTE hotspot and even though my phone is notifying me that I am connected and receiving internet, my computer says that "the webpage is unavailable". I currently use Google chrome but I also cross checked with internet explorer and Firefox. It doesn't work with anything else. It also does the same when I connect to my universities internet, and it was working fine yesterday. Anybody have any suggestions?
 
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MartinWilson

MartinWilson

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Aug 13, 2013
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Are you able to do any ping tests from your phone? If you don't already have one then install a 'ping' app. See if you can ping the following:

8.8.8.8
www.google.com


This will determine if it is a network connectivity problem or a problem with the phone
 
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Crumbly_Muffins

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Feb 14, 2014
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Sorry if this is a dead thread, but I seem to have the same problem as the OP. However, as the OP never posted what his solution was, I am still stuck. Could anyone help me with this problem? (Windows 8, connected to wireless but no internet access)
 
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CodeMunkey

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Mar 6, 2014
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I had the same problem earlier. What I did was disabled my internet security which was trend micro. From there I was able to access the internet again. I turned it back on and my internet was still working. If I remember correctly, I wasn't really able to access the internet right after an update for trend micro was finished.
 
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ajpage66

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Jul 10, 2014
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Same. I normal install games from thepiratebay.com. For some reason after I used uTorrent to install Assassins Creed Revelation on my Desktop, it now no longer connects to the internet.
 
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