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Computer Says it is Connected to the Internet but Will Not Connect

I got a Lenovo Ideapad p500 a couple of months ago. Everything was running smoothly until now.

Now any network I connect to says I am connected, but when I try to launch games or Chrome, Firefox, or Internet Explorer, it won't connect.
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  1. Maybe you are connected to a network/wifi hotspot, but the network/wifi spot has no access to the internet?

    You also may have some firewall or something blocking you.

    So.

    How are you connected to the network.
    Do other devices have internet access from the network (e.g. did you post this message from the same network).
    Do you have a firewall installed on your laptop.
    Is there a firewall on your network you don't have control over.
    Are you using a Proxy server
    Have you installed some toolbar/dodgy app/visited porn sites etc that may have changed your internet settings/installed malware that may be doing bad things - e.g. run a antimalware scan and check.
    Does the network allocate IP addresses and are you getting one.
  2. My ipad has Internet, I recently installed teamspeak 3. Posted from the same network. I have windows firewall. I also installed a game that didn't cause any problems with my friends.
  3. So, it is more than likely that the computer is connecting to your local router (wifi?) and not getting any further. This may be due to not receiving an IP address from the router, or being actively blocked by the router due to configuration, or perhaps the computer internet settings have been changed to something less than useful.

    So, how is your internet connection supplied. Cable/ADSL/3G
    How does this then get to your computer.
    What OS is your computer using.
    Have you tried checking for malware?
  4. I have a router and i am on windows 8. How would I go about checking for malware?
  5. Use a malware checker, like Spybot.

    Can you connect to the internet elsewhere? I.e. a local hotspot? Assume you are using WIFI for your connection.
  6. My computer can't connect to the Internet even when I am at my friends house, or school. I am currently sending these from my ipad. Do I have to download spybot? Thanks
  7. I suggest you try an antimalware scanning package yes.

    You could also check to see if you are being assigned an IP address within your router's range. Also check your DNS/gateway settings.

    Also, is your router using IPv4/IPv6? which protocols are being configured and have the correct settings?

    You could try talking to a manufacturer/reseller support line. It is sometimes easier to sort this stuff when talking live, otherwise there is a lot of back and forth while we figure out how much you know about the inner workings of Windows/OS control.
  8. I fixed it. Thank you for all the help.
  9. Ineedhelp_plz said:
    I fixed it. Thank you for all the help.


    You fixed it and didn't give everyone an explanation to your solution? It could have helped someone else down the road. That is lame. Go somewhere else for help next time selfish.
  10. I just had this problem. In order to fix it, I had to unplug my wireless router, or reboot and my cable modem... Then when it came back up, it was able to assign my machine an IP address again. For some reason it stopped doing it overnight. I don't know why.
  11. poweruser_24 said:
    Maybe you are connected to a network/wifi hotspot, but the network/wifi spot has no access to the internet?

    You also may have some firewall or something blocking you.

    So.

    How are you connected to the network.
    Do other devices have internet access from the network (e.g. did you post this message from the same network).
    Do you have a firewall installed on your laptop.
    Is there a firewall on your network you don't have control over.
    Are you using a Proxy server
    Have you installed some toolbar/dodgy app/visited porn sites etc that may have changed your internet settings/installed malware that may be doing bad things - e.g. run a antimalware scan and check.
    Does the network allocate IP addresses and are you getting one.
  12. How can I fix this problem without takin it to a shop
  13. How can I fix this problem without takin it to a shop
  14. I had the same problem too! but i found the solution! All i did was to uninstall the last applications i installed and they were utorrent and adblock for Internet explorer. After I uninstalled them my internet was back to normal.
  15. I had this same problem and found the cause was in my router. It had a DHCP range of only 5 addresses, so when I was the 6th computer it would not connect. Windows showed he wireless connection as connected, which I suppose it was, but it could not get an IP address. The fix was to extend the range of the DHCP addresses in the router's configuration.
  16. richardwhitehead said:
    I had this same problem and found the cause was in my router. It had a DHCP range of only 5 addresses, so when I was the 6th computer it would not connect. Windows showed he wireless connection as connected, which I suppose it was, but it could not get an IP address. The fix was to extend the range of the DHCP addresses in the router's configuration.
  17. How do i do this?

    The fix was to extend the range of the DHCP addresses in the router's configuration.
  18. I am currently having a problem like this. I am connected to a 4G LTE hotspot and even though my phone is notifying me that I am connected and receiving internet, my computer says that "the webpage is unavailable". I currently use Google chrome but I also cross checked with internet explorer and Firefox. It doesn't work with anything else. It also does the same when I connect to my universities internet, and it was working fine yesterday. Anybody have any suggestions?
  19. salsamm said:
    I am currently having a problem like this. I am connected to a 4G LTE hotspot and even though my phone is notifying me that I am connected and receiving internet, my computer says that "the webpage is unavailable". I currently use Google chrome but I also cross checked with internet explorer and Firefox. It doesn't work with anything else. It also does the same when I connect to my universities internet, and it was working fine yesterday. Anybody have any suggestions?


    Are you able to do any ping tests from your phone? If you don't already have one then install a 'ping' app. See if you can ping the following:

    8.8.8.8
    www.google.com


    This will determine if it is a network connectivity problem or a problem with the phone
  20. Sorry if this is a dead thread, but I seem to have the same problem as the OP. However, as the OP never posted what his solution was, I am still stuck. Could anyone help me with this problem? (Windows 8, connected to wireless but no internet access)
  21. I had the same problem earlier. What I did was disabled my internet security which was trend micro. From there I was able to access the internet again. I turned it back on and my internet was still working. If I remember correctly, I wasn't really able to access the internet right after an update for trend micro was finished.
  22. HOW DID YOU FIX IT????!!!!!
  23. I had this problem about 2 weeks i was looking through my proxy settings and I saw 127.0.0.1 I researched it and something saying pum.bad.proxy in the article here is the link hope it helps http://en.m.wikipedia.org/wiki/PUM.bad.proxy
  24. DANxiety said:
    I had the same problem too! but i found the solution! All i did was to uninstall the last applications i installed and they were utorrent and adblock for Internet explorer. After I uninstalled them my internet was back to normal.


    Same. I normal install games from thepiratebay.com. For some reason after I used uTorrent to install Assassins Creed Revelation on my Desktop, it now no longer connects to the internet.
  25. I solved my exact problem by going into my programs and uninstalling anything that wasn't vital or a big name recognizable program. I wouldn't recommend it unless you have confidence you won't uninstalling some necessary.
  26. Best answer
    I turned off laptop, modem and router, no specific order. Waited 10+ seconds and powered on in this order-- modem, router and laptop. IMPORTANT: after turning on an item, wait before turning on next one until you see correct indicator lights on the one that is powering up.
    Also--while on my password protected home wireless router connection, speed of page-loading increased greatly when I turned off private windows firewall.
  27. HGFDSA said:
    Ineedhelp_plz said:
    I fixed it. Thank you for all the help.


    You fixed it and didn't give everyone an explanation to your solution? It could have helped someone else down the road. That is lame. Go somewhere else for help next time selfish.


    I have a desktop PC that just stopped like this yesterday. Browsers, malware/virus detection programs, nothing can connect. No solutions here have yet worked, but thank you to those who posted theirs!

    Network connection is "excellent", the Troubleshooting wizard finds no problems. Restarting router no good. Thanks to posts above I've accessed my AT&T router's interface (search ATT's internet support site) from my unaffected laptop. I see the PC in the IP Allocation list and it's on... tried a system restore which failed due to some monitor exe "missing from its original location"... all that would have done is uninstall the one app added in the past month - online blackboard collaboration - so I did that - no good... now running mcaphee scan of whole system...

    ...Whoa. Even with an ethernet cable there's still no connection, "IPv6 No Internet Access"...scan proceeds...
  28. sb333 said:
    HGFDSA said:
    Ineedhelp_plz said:
    I fixed it. Thank you for all the help.


    You fixed it and didn't give everyone an explanation to your solution? It could have helped someone else down the road. That is lame. Go somewhere else for help next time selfish.


    I have a desktop PC that just stopped like this yesterday. Browsers, malware/virus detection programs, nothing can connect. No solutions here have yet worked, but thank you to those who posted theirs!

    Network connection is "excellent", the Troubleshooting wizard finds no problems. Restarting router no good. Thanks to posts above I've accessed my AT&T router's interface (search ATT's internet support site) from my unaffected laptop. I see the PC in the IP Allocation list and it's on... tried a system restore which failed due to some monitor exe "missing from its original location"... all that would have done is uninstall the one app added in the past month - online blackboard collaboration - so I did that - no good... now running mcaphee scan of whole system...

    ...Whoa. Even with an ethernet cable there's still no connection, "IPv6 No Internet Access"...scan proceeds...



    hi there... i know it's a month late but it's worth the shot if your problem is not yet fixed...
    i'm not sure if this could apply to you but i hope i could help....
    same problem with my brother's laptop, i tried the one with winsockfix..

    1. First of all download the WinsockFix Utility from the following link:
    http://www.softpedia.com/get/Tweak/Network-Tweak/WinSockFix.shtml

    2. Run it and click fix.

    3. restart the computer

    4. go to Control Panel -> network connections -> right click the lan connection and click properties

    5. In the general tab double click on "Internet Protocol (TCP/IP)" from the list.

    6. re-enter the details as necessary.

    if it's not yet solved try doing this one fr : www.udel.edu/it/help/anti-malware/winsockfix.html

    you can also try doing this:

    1. right click the connection either it is lan or wireless...
    2. choose properties
    3. then click one the internet protocol (TCP/IP)
    4. click properties
    5. check obtained both


    but the one that really solved the problem is when i uninstall hotfix from the programs... you can see it by going to control panel then programs on the left side of the panel you can see view installed updates click that one then look for the security update for microsoft hotfix... right click then uninstall... i was planning to reformat the laptop again but it will costs too much time.. hope you can fix the problem..
  29. richardwhitehead said:
    I had this same problem and found the cause was in my router. It had a DHCP range of only 5 addresses, so when I was the 6th computer it would not connect. Windows showed he wireless connection as connected, which I suppose it was, but it could not get an IP address. The fix was to extend the range of the DHCP addresses in the router's configuration.


    sb333 said:
    HGFDSA said:
    Ineedhelp_plz said:
    I fixed it. Thank you for all the help.


    You fixed it and didn't give everyone an explanation to your solution? It could have helped someone else down the road. That is lame. Go somewhere else for help next time selfish.


    I have a desktop PC that just stopped like this yesterday. Browsers, malware/virus detection programs, nothing can connect. No solutions here have yet worked, but thank you to those who posted theirs!

    Network connection is "excellent", the Troubleshooting wizard finds no problems. Restarting router no good. Thanks to posts above I've accessed my AT&T router's interface (search ATT's internet support site) from my unaffected laptop. I see the PC in the IP Allocation list and it's on... tried a system restore which failed due to some monitor exe "missing from its original location"... all that would have done is uninstall the one app added in the past month - online blackboard collaboration - so I did that - no good... now running mcaphee scan of whole system...

    ...Whoa. Even with an ethernet cable there's still no connection, "IPv6 No Internet Access"...scan proceeds...
  30. richardwhitehead said:
    I had this same problem and found the cause was in my router. It had a DHCP range of only 5 addresses, so when I was the 6th computer it would not connect. Windows showed he wireless connection as connected, which I suppose it was, but it could not get an IP address. The fix was to extend the range of the DHCP addresses in the router's configuration.
  31. I worked for me when I did this! I did also unistalld the last program I installd and it was adobe flash and adblocker and now it works fine for me thank you for the support :)
  32. Well since i had this problem for weeks and couldnt find proper solution untill now i will list few causes and fixes.

    1. Internet Options - the most common issue that can cause this problem. You can fix it by going to Internet Options->Connections->LAN Settings and uncheck the Proxy server
    2. A Virus - Ive had dealings in the past with virus that blocked my access to almost any site. It can be fixed by scanning under safe mode and removing the virus
    3. MWB AM - YES Malwarebytes Antimalware is a very big pain in the a** if not configured properly. If you have this problem and no other solution helps know that at some point MWB have blocked every single IP on the internet you can think of. Easiest solution is uninstall MWB, or you can remove the IP`s from blocked list and stop the feature that is causing it
    best part was when i found that it blocked microsoft updates and its own update site
  33. I had the same problem. I uninstalled Norton 360. I also checked windows firewall and my browser was allowed for private networks, but not for public. Checked public and I'm back online!
  34. I had this problem and it was solved with putting "netsh winsock reset" in the command prompt
  35. riquard said:
    I had this problem and it was solved with putting "netsh winsock reset" in the command prompt


    Just wanted to say thanks as I did this and it worked!
  36. i researched a long time and none of the answers worked for me finely just before i did a system image restore i started uninstalling all the recent installed toolbar and programs
    until i found the one causing the trouble hope this helps someone
  37. i had the same problem with windows 7. it showed that i am connected to a network but was not able to access net. i tried both ie, chrome . the problem was with proxy settings. in google chrome . i went to setting . show advanced settings. show proxy setting. lan settings . deselect use a proxy server for your lan . . hope it helps
  38. Ineedhelp_plz said:
    My ipad has Internet, I recently installed teamspeak 3. Posted from the same network. I have windows firewall. I also installed a game that didn't cause any problems with my friends.


    I have the same problem... I did a ping to the Google ip and I have positive results... So the pc are connected to the internet but all the programs says the oppose....

    I have teamspeak 3 to... And some games...

    I sensed this problem after a power failure. and beyond the lack of Internet also have the adobe premiere and the after effects that do not open ... the rest is okay

    If anyone can help.... Please...
  39. Ineedhelp_plz said:
    I fixed it. Thank you for all the help.

    how did you sort the problem please i need to know as i have similar problem thanks
  40. Okay so I tried everything on the forum, but it turned out to be something simple.
    Go to control panel. Network and internet. Network and sharing center. On the left, look for change adapter settings. Right click your connection and click properties. Click configure. Under tab 'power management' make sure 'allow the computer to turn this device off to save power' is unchecked. Press ok. That got my computer on the webs again. Good luck all
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