BSOD when running certain games

visionbyc

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Apr 15, 2013
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For some reason, certain games consistently cause a BSOD. Diablo 3, Borderlands 2, and Bioshock Infinite crash my computer. Surprisingly Battlefield 3 has never crashed my computer. I have included below the logs of crashes since my fresh windows 7 and driver installs about a month ago. Any help would be appreciated. Thanks in advance.

On Tue 4/9/2013 6:07:44 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
uptime: 00:30:15
This was probably caused by the following module: hal.dll (hal!HalBugCheckSystem+0x1E3)
Bugcheck code: 0x124 (0x0, 0xFFFFFA80072DC028, 0xBE200000, 0x5110A)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.


On Fri 3/8/2013 10:15:26 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\031213-36207-01.dmp
uptime: 00:01:44
This was probably caused by the following module: videoprt.sys (VIDEOPRT+0x2C54)
Bugcheck code: 0x100000EA (0xFFFFFA8009089600, 0xFFFFFA8007E17010, 0xFFFFFA80081196B0, 0x1)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\Windows\system32\drivers\videoprt.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Video Port Driver
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
 

hillmanant

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Mar 28, 2011
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Windows 8?
 

visionbyc

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Apr 15, 2013
2
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10,510




Windows 7 64
 

TenPc

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Jul 11, 2012
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If the video port mentioned is referring to the onboard video out then you don't have a video card and are relying on gpu vram. Try upping that option to the highest level in the bios, it might supprt as much as 1gb vram.

Hal refers to your display system files, it is required to give video display output, without it, you will have no Windows, only a blank screen or BSoD which is a basic "DOS" display screen for reporting issues.

You need to do a REPAIR using your OS disk or REPAIR disk.
 

TenPc

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Jul 11, 2012
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"This appears to be a typical software driver bug and is not likely to be caused by a hardware problem." this infers that you have the wrong version drivers instaled. You need to check the manufacturer website for the most current (not BETA) version for your gpu whether it be video card or onboard video out, which you have not mentioned.

Uninstall all and any of your video card drivers, if you actually have one, restart in VGA safe mode and reinstall the current ones for it but better to downlaod the current drivers first, some sites don't behave well when the Pc is in VGA safe mode.

Also, please state the video card make and model, the PSU and other hardware specs, if possible however, as the bug check reports, is is an issue woth drivers. It could also be a factor if you wewre using other programs while gaming so hardware specs could be helpful.