Received monitor from Newegg with gash on screen.

hexgame

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Jan 20, 2013
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Sunday, I ordered a new 23" LED monitor from Newegg and got it earlier today via UPS. The delivery man dropped it on the front step and left before I even got out the door.

First thing I noticed was a huge gash on the box, but I kept my hopes up and opened it anyway. When I got the monitor out, I noticed a coin sized scratch on the screen and is very noticeable.

I called Newegg right away and they filed a damage claim and UPS is supposed to be getting in contact with me. Problem is, I need this monitor ASAP. I can't afford to wait 1-3 weeks for all this to settle and get a new replacement.

I guess my question is, does anyone have any tips or pointers on how to speed up this process? Any help is appreciated.
 

hexgame

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Jan 20, 2013
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10,630


I did bring up the urgency, but I didn't ask them to cross ship. Should I email them and ask?