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Computer turns off while gaming possible cooling, power issue?

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April 17, 2013 8:48:14 AM

Computer Turns off while gaming possible cooling, power issue?

Hi guys its my first time asking a question on this forum but have been browsing it for years. Now the problem that I am having is my computer, during more graphically intense games (2 clients of Eve online, Guild wars 2, Shogun 2 etc), will end up turning off randomly (like someone pulled out the plug) no BSOD or anything like that. So my first instincts were to check some temperatures using a few different software packages. However what I’m noticing is a variation in the temperatures i am seeing so i thought i would ask the community what you guys thought.

The computer is an Alienware Area -51 desktop from a few years ago
GTX 295 graphics card
Core 2 Extreme QX9770 - The Cpu is liquid cooled but its factory so im unsure of the model.
8 GB of DDR3 Ram
Unfortunately since i have had so many problems with this computer and Alienware had to completely rebuild it 3 times since i have owned it 4 years ago i don’t know all the specs so I’m unsure of the power supply size either.
My thought is it has to be a CPU or GPU heating issue or the power supply is failing. If I wasn’t in college I would just buy a new computer and say the hell with it, however since I am in college and my ALX warranty ran out I have come to you. If I’m leaving any crucial information out please let me know.



Idle Temps
Idle Temp

In game For 5 minutes
In game


CPUID Monitor Shows 137 C for the CPUIN max temp however I have never seen it that high.
a b 4 Gaming
a b ) Power supply
a b à CPUs
April 17, 2013 9:16:53 AM

137C is way too high. Can you reseat the cooler on it? Remove/clean off old paste/re apply paste/tighten? Is the fan working on the cooler? Have you ever dusted it? Open up the case and look at the sticker on the psu. Let us know what brand/model it says. If you tell us specs the +12V rail(s) amperage is all we need.
April 17, 2013 9:20:15 AM

wanderer11 said:
137C is way too high. Can you reseat the cooler on it? Remove/clean off old paste/re apply paste/tighten? Is the fan working on the cooler? Have you ever dusted it? Open up the case and look at the sticker on the psu. Let us know what brand/model it says. If you tell us specs the +12V rail(s) amperage is all we need.


Ok ill take this on tonight thank you Wanderer. Ill let you know how it goes
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a b 4 Gaming
a c 188 à CPUs
April 17, 2013 9:25:12 AM

If the processor has reached 137°C then it would have shut down due to the Thermtrip# for this processor which is well below this. I would check the cooling solution, maybe remove and clean it out and reapply new thermal paste and try that.
a b 4 Gaming
a b ) Power supply
a b à CPUs
April 17, 2013 9:54:45 AM

I hope this teaches you not to buy alienware again. I don't even want to know how much this cost you.
April 17, 2013 9:59:33 AM

wanderer11 said:
I hope this teaches you not to buy alienware again. I don't even want to know how much this cost you.


I actually got it through the make a wish foundation after having childhood leukemia. Alienware apparently gives the foundation a significant discount but when it was purchased (2008 ish) the receipt was around 5500 which is stupidly overpriced. However like i said it has already busted and been completely replaced with upgrades 3 times already my faith in the brand doesn't even exist anymore.

To the point though i have dusted out the machine and ordered some thermal paste it should arrive on Friday. Thank you both for these replys and ill keep you updated.
a b 4 Gaming
a b ) Power supply
a b à CPUs
April 17, 2013 10:10:15 AM

Well I feel like a jerk now. So speaking in past tense means you got through it? Look up a video on applying the thermal paste if you haven't done it before. It only takes a dab.
April 17, 2013 10:23:46 AM

wanderer11 said:
Well I feel like a jerk now. So speaking in past tense means you got through it? Look up a video on applying the thermal paste if you haven't done it before. It only takes a dab.


No need to feel bad it was a long time ago and i had it easier than most. I really appreciate your time helping me out on this
!