With my latest build I’ve got my first ever SMART error. The BIOS tells me that the drive must be replaced and makes me go into the BIOS before I can then exit the BIOS and get into Windows. Nothing to do there I don’t think. Once in Windows the Intel RST utility gives me an “At risk (SMART event)” message. So I get the Hitachi DFT utility and it passes the quick test but if I double click on the dive in the DFT list it gives me the SMART info on the drive and there is a red light next to the Reallocated Sector Count with the data: Current 1, Worst 1 and Threshold at 5. Even though when you run the quick test the DFT says something about running a SMART check. So I use the HD Tune program and it gives me more SMART info and shows a Status column with Failed in it and a Data column with the value of 1995. I believe this means that the drive has failed. The Current and Worst counters have dropped from 100 to 1 that is below the Threshold of 5 with 1995 bad sectors but it passes the DFT tests.
When I called Hitachi support I was told a number of odd things. He said that the SMART errors don’t really tell you that the drive is failing and that a Windows Update or incorrect formatting can cause SMART errors, Windows reporting SMART errors can’t be trusted and so on. ??? I tell him that the BIOS and Intel software are reporting the error and SMART errors come from the diver right? He tells me none of that matters and I must run a full test to get an error message for them to see what if anything is wrong. I ask him how long it will take saying it will take like 8 or 9 hours for a 4TB drive. He says only a few hours unless you have old slow hardware. It’s an Intel controller on an X79 motherboard and it took like 10 hours.
He also told me they do not cross ship drives. So even if you are lucky enough to find out your drive is failing while under warranty and before the data is lost, you have to go buy a new drive at whatever price to back it up and then get a refurbished drive that you don’t really need.
Anyway, still passes the long and short DFT tests.
When I called Hitachi support I was told a number of odd things. He said that the SMART errors don’t really tell you that the drive is failing and that a Windows Update or incorrect formatting can cause SMART errors, Windows reporting SMART errors can’t be trusted and so on. ??? I tell him that the BIOS and Intel software are reporting the error and SMART errors come from the diver right? He tells me none of that matters and I must run a full test to get an error message for them to see what if anything is wrong. I ask him how long it will take saying it will take like 8 or 9 hours for a 4TB drive. He says only a few hours unless you have old slow hardware. It’s an Intel controller on an X79 motherboard and it took like 10 hours.
He also told me they do not cross ship drives. So even if you are lucky enough to find out your drive is failing while under warranty and before the data is lost, you have to go buy a new drive at whatever price to back it up and then get a refurbished drive that you don’t really need.
Anyway, still passes the long and short DFT tests.
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