A strange horizontal scrolling line problem on duplicate dual screen setup.

Setzera

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Hardware:
-New MSI HD7870 GPU
-Old Venturer TV used as desk monitor (using DVI to VGA adapter to connect)
-46" Philips HDTV (using HDMI)

Issue:
I recently built a gaming PC and went with the MSI HD 7870, I have it setup to two TV's as monitors and it's been running great. To be completely honest I can't recall if this problem was present from the start, or only started after the last time I cleaned the dust out of the PC. I have rechecked all the connections and everything seems to be well connected inside and outside of the PC.

I have tested both TV's and neither TV has this problem with any other device. I have even disabled one monitor at a time to see if it's the GPU, but when only 1 monitor is enabled, there is no line.

The strange thing is, it was originally on the 46" TV, however it has now moved to the smaller 22" TV. I've checked every setting possible, and there doesn't seem to be any way to stop this one line from scrolling the TV.

Another strange thing is this only happens when there is a lot of movement, whether it be playing a game or watching a youtube video, the line only appears with a lot of action on the screen.

I've checked all the tv settings, making sure they are both running at 60hz, and nothing got accidentally turned on.

This was never an issue on my old HD4350 card, so the 7870 should have no trouble on the same setup.

Through enabling one at a time, I've found the auto-adjustment in the GPU software will put the smaller TV on 1440x900, and the bigger TV it'll switch to 1080p.

The only conclusion I can come to is that because one TV is so old that it doesn't have support for the "p" resolutions, and I'm wondering if the GPU would have an easier time if I bought a new desk monitor that supported DVI 1080p. That way I can set it to duplicate at 1080p for both, and not have to scale the 46" TV up using GPU scaling.

I've also tried updating every driver, it's all up to date. I've also kept an eye on the temps, GPU barely even reaches 60C and the CPU never reaches 40C, also checked all my power cords for the whole room and made sure there was no interference.

Nothing is overclocked either.

Do you think a new monitor would help in this strange issue, or is there something else I can try?
 
Solution
Black band?
If so I had something similar with a HD 4650 pushing a 1600 by 900 laptop monitor and a 1280 by 1024 vga monitor, but it was constant and truly unusable.

I concluded that it was the great difference in resolution or the VGA connection speed being a limitation as the laptop didn't have this issue with a 1080p TV on HDMI with the laptop screen still active.

That said this was about 6 months ago, and 1 month ago that laptop's GPU died, so mine might just have been sicker than I thought.

Have you tried putting the screen into extended desktop mode?

igbc

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Black band?
If so I had something similar with a HD 4650 pushing a 1600 by 900 laptop monitor and a 1280 by 1024 vga monitor, but it was constant and truly unusable.

I concluded that it was the great difference in resolution or the VGA connection speed being a limitation as the laptop didn't have this issue with a 1080p TV on HDMI with the laptop screen still active.

That said this was about 6 months ago, and 1 month ago that laptop's GPU died, so mine might just have been sicker than I thought.

Have you tried putting the screen into extended desktop mode?
 
Solution

Setzera

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I haven't tried the extended monitor actually. I'm at work right now so I won't be able to try that for a few hours, but if having it extended solves the problem, then would it be a scaling / resolution issue?

I don't think the GPU is faulty, like I said it runs great otherwise. Just seems to be having trouble with fast action on dual screens.

One thing I forgot until now, was my old 4350 card had VGA and HDMI, but this 7870 only has DVI and HDMI, so maybe part of the issue is with the DVI to VGA adapter. I won't know for sure unless I try a new monitor. Just seeing if that's the best route.
 

igbc

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My new machine (desktop replacement for dead laptop) has a HD 7770 and I am currently running it through a HDMI 1080p TV and the monitor I spoke of earlier (through DVI to VGA adapter) in extend and there are no issues. (it should be noted that on the laptop the smaller monitor was in extend as well)
 

Setzera

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Alright I'll give it a shot then, if it corrects the issue then maybe it's a duplication problem.

Thinking about it now, I do have a spare monitor at home that should support at least 720p, if not 1080p. It's a much smaller screen (15") but it has a ton of ports on the side. My only issue is I don't know if it has DVI, so I'd still have to use the adapter. But if that corrects the duplication issue then I know it's time for a new monitor on my desk. If it doesn't, then I'm not sure what to think. I really don't want to replace my 7870 already, it's literally only been used for 40 days, just long enough I can't return it to the store, so I'd have to send it to MSI.

I'll test out the extended desktop and my other monitor later tonight, and I'll report back to this post when I find out the results.

Thanks for the help, and if anyone else has some potential solutions, keep them coming please.
 

Setzera

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Ok, so I didn't get a chance to try anything until today, had a storm the other night and was busy yesterday. So I tried extending the desktop and that seemed to stop the line, but since the game didn't even display on the other monitor I can't say for sure.

I work at a tech solutions place so I'm going to see if they'll let me borrow a monitor and a DVI to DVI cable, if that fixes the issue then I'll invest in a new monitor, if it doesn't then the only thing left that it could be is the GPU. The other monitor I have that I mentioned earlier doesn't have DVI either, so I'd need to borrow one.

I'm hoping it's just that my GPU is outputting a DVI speed that VGA can't 100% handle with the adapter, and not a fault in the GPU itself.

I'll report back here with the results of what happens with a different monitor.
 

Setzera

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I now have a new monitor, 23" Viewsonic DVI-D set to 1080p, duplicating to a 46" Philips HDTV HDMI.. and the line is gone :D Thanks for replying and helping, you get the thumbs up igbc.
 

hhugorivera

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This solution is for the ones using adaptors such as DVI to VGA and HDMI to VGA etc.

I had this same issue recently which I solved by setting both monitors to the same resolution and using the same refresh rate. though this solution only made a partial fix.

To solve it to a 100% you need to deactivate over-clocking. :pfff:

In my case the problem was due to the over-clocking of my video card. I was using an AMD card HD series. And used the ATI catalyst software provided. The issue with the scrolling lines was solved after deactivating "any sort" of over-clocking.

In my case I noticed the issue was stronger whenever I used two extended monitors. Because when using one monitor or not extended function it worked fine. :ouch:

I'll save the over-clocking only for when I'm playing really demanding games on 1 monitor. Or not over-clock for 2 even 3 monitors.
 

Setzera

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It's true, not long after this I noticed the issue was still there, but was much less noticeable. I had to disable AMD Overdrive, because it would turn itself on when a game started, causing the line to come back due to auto-overclocking.

Now that it's been disabled, everything runs fine, but the new monitor was well worth getting as well because everything looks way better. lol