New Hard Drive Problem

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eliteplumbing

Honorable
Apr 18, 2013
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10,510
I installed a new SATA hard drive in a Gateway ZX4800-02 the new one is a toshiba HDKPC03 1 TB. I ordered and received all the original restore software from Gateway. The drive does not even show up in CMOS. Any suggestions would be appreciated.
 
Solution
A
Unfortunately, you may have to contact Gateway for this one. If you have access to any other computer, you could format it there, but with normal Windows installs it is not necessary, which is why you need to ask Gateway why your situation is different from a normal install. Sorry I couldn't help. Good luck.
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avjguy2362

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Jun 21, 2012
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Do you already have one drive working with Windows installed? Why did you order the restore software? If you have windows already on your primary drive and this is a secondary drive, it will not show up in "my computer" until you initialize the drive in "Disk Management". If it is not showing up at all, try another sata cable and a different sata connector on you MB. If you see the drive in "Disk Management" ( in the Windows OS ) right click on the rectangle representing the new drive and choose "format". At this point, you choose the drive letter, the file type, usually NTFS, and the size of the drive. You can partition the drive by choosing less than the total amount, perhaps 500 GB, and then when you finish that partition, you go back and do it again with the remaining size. You can choose to partition it into 3,4,5 or more partitions if you like.
 
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eliteplumbing

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Apr 18, 2013
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10,510
This is a all in one machine and has no OS as the old drive crashed. So I bought a new one and attempted the restore. I will open the back of it and try another slot and or cable. What I was really wondering was will the cmos not recognize a new drive if it has not been formatted. I worked on computers way back in the day like back with the old 8086 286 etc etc. But I am trying to help my sister with this as she has little money.
 
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avjguy2362

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Jun 21, 2012
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If it is essentially a new Windows install, The Windows disk will format the disk for you automatically. When you put the Windows disk in does it start up and go to the initial setup windows. You are saying CMOS and I think you mean BIOS. Usually the BIOS will see the disk, so that you can choose boot order: Optical drive, HD, USB, etc. But you should get windows installed first. AS long as the optical drive is available in the BIOS as the first choice, then getting windows installed is your first priority as Windows will find the first available drive to format and install the OS.
 
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eliteplumbing

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Apr 18, 2013
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Well it has been a while and CMOS and BIOS are two different things for sure I dont know where my mind was. But yes it is not showing up in BIOS and windows is a priority but the restore software doesnt see the disk either as the options to do a complete factory reset are greyed out along with another option and the only option is to EXIT the program. Maybe hirams boot cd or something is still around for me to use to try and format the disk so the recovery software will work?
 
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avjguy2362

Honorable
Jun 21, 2012
732
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11,360
Unfortunately, you may have to contact Gateway for this one. If you have access to any other computer, you could format it there, but with normal Windows installs it is not necessary, which is why you need to ask Gateway why your situation is different from a normal install. Sorry I couldn't help. Good luck.
 
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TerTech

Commendable
Oct 9, 2016
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1,510
I pretty much agree with AVJGUY. If the bios isn't seeing the hard drive either the new drive is bad or the cable has gone bad or the hard drive controller on the motherboard is bad. Easiest would be to try connecting another sata drive you know is good and see if bios sees it. If it does it's the new drive return it for a replacement. If it doesn't then it get more difficult of replacing the cables and see it that works and lastly getting the motherboard replaced.

I just did a similar job on a zx4800 and the bios saw the drive even unformatted. Though even after a good replacement the AIO crashes randomly anytime you open a file, or install something or even just web browsing. Been over this thing with a fine tooth comb. Hating having to tell the customer their new HD only solved part of the problem. I won't be recommending these to any of my customers.
 
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