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nvidia gpu problem

Last response: in Graphics & Displays
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April 20, 2013 8:40:41 AM

How can I confirm a hardware issue with my Zotac GTX480 Amp gpu? The GTX480 Amp has been running for 2.5 years without any issues. Now I have problems.

Symptom: After booting computer in any resolution using nVidia drivers, within 5 min or less - the computer shuts down.

What works: This problem will not occurr when I remove nVidia driver or Zotac drivers. This will not occurr in safe mode. I tested with Zotac's most recent driver as well as nVidia versions 295.73, 296.10, 301.42, 306.97, 310.90, 314.07, and 314.22. The computer will shut down using any of the above drivers.

I also did the following troubleshooting:
-Opened case and cleaned out all dust. Same problem
-Tested memory in Windows 7 - no errors.
-Reseated the GPU - same issue.
-Reinstalled the o/s Windows 7 64bit on new physical disk - same symptom.
-Replaced the CPU Fan and thermal grease. Same problem
-Updated motherboard with latest bios updates. Same errors occurr.
-Monitored cpu and gpu temperature - are all running at 40 degrees celsius.
-Besides installing Win 7 64bit - I installed Core Temp, MSI Afterburner to monitor temps and AVG for anti-virus.
-also updated all patches with the exception of Explorer 10.

Spec's:
-Asus Sabertooth x58 motherboard
-Intel I7-950 cpu (no overclocking )
-CoolerMaster Hyper 612 cpu cooler.
-6gb of Kingston memory
-Samsung SSD 840 Pro system disk
-Windows 7 64 bit
-1200 watt psu

Whats my problem? I have a 400mb memory.dmp file which I'm not sure how to read.

More about : nvidia gpu problem

a c 75 Î Nvidia
April 20, 2013 8:47:51 AM

What does Event Viewer say happened ?

Quote:
After booting computer in high resolution


What does this mean ? Assuming you have an LCD, it has one native resolution, are you choosing a different resolution ?
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a b Î Nvidia
April 20, 2013 8:57:30 AM

download and install driver fusion.
download latest display driver.

uninstall the display driver, dont restart.
run driver fusion and remove any display driver remnants, restart.
install the latest drivers after restart.
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Related resources
April 20, 2013 9:50:46 AM

JackNaylorPE said:
What does Event Viewer say happened ?
Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 4/19/2013 11:53:18 PM
Event ID: 1001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: SCOUT
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xfffffa80077eb4e0, 0xfffff88004950198, 0x0000000000000000, 0x0000000000000002). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 041913-10966-01.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-04-20T06:53:18.000000000Z" />
<EventRecordID>6540</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>SCOUT</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">0x00000116 (0xfffffa80077eb4e0, 0xfffff88004950198, 0x0000000000000000, 0x0000000000000002)</Data>
<Data Name="param2">C:\Windows\MEMORY.DMP</Data>
<Data Name="param3">041913-10966-01</Data>
</EventData>
</Event>
Quote:
After booting computer in high resolution


What does this mean ?
Sorry.. I meant - anytime I boot with the nVidia drivers.

Assuming you have an LCD, it has one native resolution, are you choosing a different resolution ?
Just choosing any resolution nVidia has to offer.

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April 20, 2013 9:53:24 AM

Thanks... but I started fresh with a brand new SSD. And all it had was the o/s, Core Temp, MSI Afterburner, AVG, and the nVidia drivers.

mauller07 said:
download and install driver fusion.
download latest display driver.

uninstall the display driver, dont restart.
run driver fusion and remove any display driver remnants, restart.
install the latest drivers after restart.


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a b Î Nvidia
April 20, 2013 10:25:51 AM

try msi afterburner and check the temps, try a slight underclock, it could even just be that something on the card has packed in and when used with correct drivers causes it to use the faulty part of the chip.
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April 20, 2013 12:13:52 PM

Thanks... no overclocking whatsoever was ever performed. It has forever been stock speeds straight out of the box - in fact never even touched the speeds for 2.5 years. Only used MSI afterburner to confirmed temps.

mauller07 said:
try msi afterburner and check the temps, try a slight underclock, it could even just be that something on the card has packed in and when used with correct drivers causes it to use the faulty part of the chip.


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a b Î Nvidia
April 20, 2013 12:17:04 PM

oh no i don't mean in regards to you overclocking causing the problem, it could be that a component is on its way out meaning the card is unable to perform at its factory defaults so i wondered if a slight under clock would allow it to work for the time being it if is a problem with the hardware.
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April 20, 2013 12:27:14 PM

On it's way out? whaaaaaa ?! I truly hope not and if so... we should get compensation back from Zotac! Man... top-of-the-line cost for that GPU back then to only last 2.5 years? ..... Here's the caveat - If I mess with the speeds - even underclocking - this can definitely have issues if not performed correctly and balanced with other settings. I appreciate your reply.... but I may have to hold off on your suggestion till the bitter end.

mauller07 said:
oh no i don't mean in regards to you overclocking causing the problem, it could be that a component is on its way out meaning the card is unable to perform at its factory defaults so i wondered if a slight under clock would allow it to work for the time being it if is a problem with the hardware.


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a b Î Nvidia
April 20, 2013 12:31:01 PM

The 400 series that introduced the Fermi architecture were not known for running cool, a processor running hot for a long time will decrease the life expectancy of the part unfortunately.
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April 20, 2013 12:52:17 PM

I agree - thats one of the reasons for purchasing the Zotac gtx480 Amp version - it runs cooler than the reference models. As well.. the cooler the gtx480 runs - the less power it needs. Thus - me springing the bucks to get this.... oh well.. if indeed it's on the way out.. I need to rethink why even purchase higher end gpu's...

mauller07 said:
The 400 series that introduced the Fermi architecture were not known for running cool, a processor running hot for a long time will decrease the life expectancy of the part unfortunately.


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April 21, 2013 12:08:20 AM

OK.. problem solved - anyone want to guess the root cause? Pick one below as the issue:

A) GPU bad
B) CPU bad
C) PSU bad
D) Memory bad
E) Microsoft hot fix/patch

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a b Î Nvidia
April 21, 2013 5:42:08 AM

i am guessing it was that duff patch that came out recently, didnt think of that since i had been hearing it was bricking pc's rather than just causing randoms restarts/bsod's
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