Spin Retry Count FAILED

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Yermiyah Hornick

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Apr 20, 2013
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Help!

I got a 'Windows detected a hard disk problem' message, then I downloaded and checked HD Tune Pro 5.00 and found 'Spin Retry Count FAILED', Current: 50 Threshold: 60. So I went to get my harddrive replaced (it was still under warrantee), cloned my harddrive into a NEW harddrive. Now 2 days later the same thing is happening.

So basically, 2nd hard drive, Spin Retry Count failing again. Is this a crazy coincidence? Or can something else be contributing?

I just installed a new graphics card like a week before... didn't think that had anything to do with it... but it's taking 2 of the power cord thingies and I had to wiggle around some of the wires to fit it in. Could that be somehow related - like there's not enough power to go around? Could it be a motherboard problem? A wiring problem?

Anyways, HELP! WTF IS GOING ON????
 
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Yermiyah Hornick

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Apr 20, 2013
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yes, this was taken in idle mode. It's a brand new computer (since October) so I shouldn't be having any issues with it yet. How serious are those values? Should I take my power supply in and get it replaced (it's still under warranty). Could this be what's causing my HD problems?
 
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fzabkar

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Sep 22, 2010
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I wouldn't take SpeedFan's readings seriously. You need to compare them against the readings you get from the Hardware Monitor menu in BIOS. Granted, the BIOS readings will be taken at low load, but they will at least tell you what sort of numbers you should be looking for.

The problem with SpeedFan and similar hardware monitoring software is that they have no way of knowing how the motherboard is configured. For example, the motherboard's voltage monitoring IC does not sense the +5V and +12V supplies directly. Its on-chip analogue-to-digital converter probably has an input range of 0V to +4.096V, IIRC. This means that higher voltages need to be scaled down by way of an external resistive potential divider circuit. Unfortunately SpeedFan can only guess at the scale factor.

In the present case, SpeedFan appears to be underestimating the scale factor by 90%.

5.0V x 0.90 = 4.5V
12.0V x 0.90 = 10.8V

As for SMART, I prefer HD Sentinel or HDDScan. Could we see the SMART output?

 
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Yermiyah Hornick

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Apr 20, 2013
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OK... so on my computer I have an external hard drive slot where you can just slip in a hard drive without hooking it up internally. I tried taking my hard drive out of my computer, putting it in the slot and then running the thing. I found a huge improvement in the situation! now it's running at 75 :: 60 instead of 50 :: 60 which is stated as 'warning' and not 'failed'. I'm still concerned though.

Is it possible that I somehow damaged my hard drive by having it connected wrong for 2 days? How could it have been connected wrong? I mean, I unplugged it briefly I think when I trying to finangle my new videocard into place... I put the same data cord thingy in but I may have put a different power cord thingy into place? As far as I thought if it fits it's the right one. So do you think in this new slot it's the same problem just lesser, or that I created a new problem by damaging the hard drive? Either way, what is the case and how can I find out?

Here's a picture of the current HD Tune: http://i215.photobucket.com/albums/cc138/austerepeasant/SMART_zpse5ca374b.png

Looking at the 'Log' I'm finding the following columns were different when the Hard Drive was inserted in the other spot:
Item Name (Original / Other Spot / Current)
Spin Up Time (100 / 250 / 147)
Seek Error Rate (100 / 95 / 100)
Spin Retry Count (100 / 50 / 75)
Temparature (All over the place so whatever)
 
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fzabkar

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Sep 22, 2010
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HD Tune displays the raw values of the SMART attributes in decimal. In Toshiba's case they would make more sense in hexadecimal. That's one reason I prefer HD Sentinel and HDDScan.

In fact ...

327 680 = 0x0005 0000

http://www.google.com/search?q=327680+in+hex

If I'm reading the numbers correctly, then the actual number of retries is 5, and the drive loses 5 points (100 - 75 = 5 x 5) from its normalised value (75) for each spin-up failure. But that's only speculation on my part.

Similarly, the temperature data in hex are ...

1 114 134 = 0x0011 0016

This is telling us that there are two temperatures, 22C (= 0x0016) and 17C (= 0x0011). The latter is probably the minimum temperature for the current power cycle.

The other strange number is the Spin Up Time:

6 422 742 = 0x006200D6

Once again there appear to be two values, 98 (= 0x62) and 214 (= 0xD6).

http://www.google.com/search?q=0xd6+in+decimal

I'm guessing that the time is 2.14 seconds. The normalised value of 147 looks like it may have been reduced from a maximum of 200. I suspect that 200 reflects a Spin Up Time of 0 seconds, in which case the drive has lost 53 points (= 200 - 147). Therefore each point appears to represent about 40 msec. But once again that's only speculation on my part.

As for why the drive is having problems spinning up, I can't offer an explanation.

BTW, it takes some time for a drive to record enough activity before the SMART data can be considered to be statistically significant. That's why some SMART values begin life at 253. For example, Seagate drives need to record 1 million seeks before the Seek Error Rate attribute settles down.
 
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