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help in windows 8 update. touch screen not working!

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April 20, 2013 4:40:53 PM

asus Q500a
8gp
i7 2.2

OS win 8

i was using my touch screen after getting it, and 2 days later it stoped working and i did a restore on it incase and it happened again then i did a device man scan and it found only 1 thing wrong BUT never fixed it. i typeed in touch and pen and FOUND nothing i dont onto the control pan and i never found that option i then gone into to the my computer Prop and it basicly stated it does not have touch and pen enabled..

how do i fix this? i tryed many sites and what they said nothing worked really =(

plz help
April 20, 2013 7:10:12 PM

i just got this laptop if someone can help me plz plz do so my friends.. =(

Best solution

a b Ĉ ASUS
a b * Windows 8
April 20, 2013 8:31:50 PM
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It may be broken requiring an RMA, however I stumbled on this at Amazon so I'll just past it:

"...I finally stumbled upon the solutions to both forms of touch screen failure - the failure upon closing the lid and more semi-permanent failure - are both caused by simple, stupid bugs arising from the particular combination of Asus' touch screen interface design and Windows' USB power management algorithms. If your touch screen is going out when you close the lid, you probably have set the computer's power settings so that it "does nothing" upon closing the lid. Changing this setting to "sleep" - after first restoring touch functionality, of course - fixed the problem instantly and permanently for me, though this will probably only work if you first go into the Windows Device Manager and find the touch screen device - it's a "USB Input Device" under the "Human Interface Devices" heading - right click and go to "Properties", go to the "Power Management" tab, and uncheck "Allow the computer to turn off this device to save power". The more permanent-seeming touch screen failure was instantly resolved by disabling the "USB Selective Suspend" feature in the power settings and cold-booting. So if you're having touch screen problems, chances are excellent that your touch screen is actually fine, and all you need to do is change all the settings as I've indicated here, cold-booting first if necessary to bring the touch screen back to life before you start. Hope this helps someone! "
Related resources
April 20, 2013 9:45:10 PM

after going in there somany times this was the frist time it as flashing on me none stop and i seen in that tab u stated a 2nd option it kept on going (not showing up) off and on none stop threw the flashes. i finly caught it and enabled it and many things opened up because of it and now my touch screen is open i dono y but i finaly got it. thank u..

and yes i do have my lid to do nothing when i close it since i rather it do that so i can just close it and come back W/o reloging in...

it dont give me the option to check or un-check anything in the power save tap in the prop. i gives me the ablity to (i think) wake the system up with the tuch..

eveything else i got done, thank u for the help. it is NOW working
April 20, 2013 10:46:51 PM

photonboy said:
It may be broken requiring an RMA, however I stumbled on this at Amazon so I'll just past it:

"...I finally stumbled upon the solutions to both forms of touch screen failure - the failure upon closing the lid and more semi-permanent failure - are both caused by simple, stupid bugs arising from the particular combination of Asus' touch screen interface design and Windows' USB power management algorithms. If your touch screen is going out when you close the lid, you probably have set the computer's power settings so that it "does nothing" upon closing the lid. Changing this setting to "sleep" - after first restoring touch functionality, of course - fixed the problem instantly and permanently for me, though this will probably only work if you first go into the Windows Device Manager and find the touch screen device - it's a "USB Input Device" under the "Human Interface Devices" heading - right click and go to "Properties", go to the "Power Management" tab, and uncheck "Allow the computer to turn off this device to save power". The more permanent-seeming touch screen failure was instantly resolved by disabling the "USB Selective Suspend" feature in the power settings and cold-booting. So if you're having touch screen problems, chances are excellent that your touch screen is actually fine, and all you need to do is change all the settings as I've indicated here, cold-booting first if necessary to bring the touch screen back to life before you start. Hope this helps someone! "


i have noticed one huge thing tho, instead of moving the broswer up or down ect it is only hi lighting things now and not really moving anything unless i have my finger on the scroll slider.. is there anyway to fix this so it works like it worked like B4? (it does press buttens at times but it seems harder for it to understand what i am doing tho...
a b Ĉ ASUS
a b * Windows 8
April 21, 2013 7:20:50 AM

thunderlord said:
photonboy said:
It may be broken requiring an RMA, however I stumbled on this at Amazon so I'll just past it:

"...I finally stumbled upon the solutions to both forms of touch screen failure - the failure upon closing the lid and more semi-permanent failure - are both caused by simple, stupid bugs arising from the particular combination of Asus' touch screen interface design and Windows' USB power management algorithms. If your touch screen is going out when you close the lid, you probably have set the computer's power settings so that it "does nothing" upon closing the lid. Changing this setting to "sleep" - after first restoring touch functionality, of course - fixed the problem instantly and permanently for me, though this will probably only work if you first go into the Windows Device Manager and find the touch screen device - it's a "USB Input Device" under the "Human Interface Devices" heading - right click and go to "Properties", go to the "Power Management" tab, and uncheck "Allow the computer to turn off this device to save power". The more permanent-seeming touch screen failure was instantly resolved by disabling the "USB Selective Suspend" feature in the power settings and cold-booting. So if you're having touch screen problems, chances are excellent that your touch screen is actually fine, and all you need to do is change all the settings as I've indicated here, cold-booting first if necessary to bring the touch screen back to life before you start. Hope this helps someone! "


i have noticed one huge thing tho, instead of moving the broswer up or down ect it is only hi lighting things now and not really moving anything unless i have my finger on the scroll slider.. is there anyway to fix this so it works like it worked like B4? (it does press buttens at times but it seems harder for it to understand what i am doing tho...


It sounds like the hardware is fine but there's either a SETTING or GLITCH in your software. Unfortunately, other than the above link I don't have much advice except:

If OTHER software works fine it may be a setting with Internet Explorer itself. Also, see if Chrome or Firefox have touchscreen versions and see if they work.
June 20, 2013 8:15:48 PM

photonboy said:
It may be broken requiring an RMA, however I stumbled on this at Amazon so I'll just past it:

"...I finally stumbled upon the solutions to both forms of touch screen failure - the failure upon closing the lid and more semi-permanent failure - are both caused by simple, stupid bugs arising from the particular combination of Asus' touch screen interface design and Windows' USB power management algorithms. If your touch screen is going out when you close the lid, you probably have set the computer's power settings so that it "does nothing" upon closing the lid. Changing this setting to "sleep" - after first restoring touch functionality, of course - fixed the problem instantly and permanently for me, though this will probably only work if you first go into the Windows Device Manager and find the touch screen device - it's a "USB Input Device" under the "Human Interface Devices" heading - right click and go to "Properties", go to the "Power Management" tab, and uncheck "Allow the computer to turn off this device to save power". The more permanent-seeming touch screen failure was instantly resolved by disabling the "USB Selective Suspend" feature in the power settings and cold-booting. So if you're having touch screen problems, chances are excellent that your touch screen is actually fine, and all you need to do is change all the settings as I've indicated here, cold-booting first if necessary to bring the touch screen back to life before you start. Hope this helps someone! "


I encountered the problem of my asus touch screen too~~~ thanks for your answer, its really work.... really helping a lot
thanks
August 18, 2013 7:44:45 AM

photonboy said:
It may be broken requiring an RMA, however I stumbled on this at Amazon so I'll just past it:

"...I finally stumbled upon the solutions to both forms of touch screen failure - the failure upon closing the lid and more semi-permanent failure - are both caused by simple, stupid bugs arising from the particular combination of Asus' touch screen interface design and Windows' USB power management algorithms. If your touch screen is going out when you close the lid, you probably have set the computer's power settings so that it "does nothing" upon closing the lid. Changing this setting to "sleep" - after first restoring touch functionality, of course - fixed the problem instantly and permanently for me, though this will probably only work if you first go into the Windows Device Manager and find the touch screen device - it's a "USB Input Device" under the "Human Interface Devices" heading - right click and go to "Properties", go to the "Power Management" tab, and uncheck "Allow the computer to turn off this device to save power". The more permanent-seeming touch screen failure was instantly resolved by disabling the "USB Selective Suspend" feature in the power settings and cold-booting. So if you're having touch screen problems, chances are excellent that your touch screen is actually fine, and all you need to do is change all the settings as I've indicated here, cold-booting first if necessary to bring the touch screen back to life before you start. Hope this helps someone! "


I have a Toshiba Satellite touchscreen ultrabook, and had the very same issue. After about 2 weeks without issues I can confirm that this fix does work.
September 5, 2013 1:13:51 AM

Just inquire in apple or cellphone repair shop, tell the problem of your phone so that they will know what must be the solution with the problem of your phone. I think the payment is not really expensive for that, because just reading or following instructions in the internet will not really satisfied.
November 17, 2013 7:44:06 PM

Darren West said:
photonboy said:
It may be broken requiring an RMA, however I stumbled on this at Amazon so I'll just past it:

"...I finally stumbled upon the solutions to both forms of touch screen failure - the failure upon closing the lid and more semi-permanent failure - are both caused by simple, stupid bugs arising from the particular combination of Asus' touch screen interface design and Windows' USB power management algorithms. If your touch screen is going out when you close the lid, you probably have set the computer's power settings so that it "does nothing" upon closing the lid. Changing this setting to "sleep" - after first restoring touch functionality, of course - fixed the problem instantly and permanently for me, though this will probably only work if you first go into the Windows Device Manager and find the touch screen device - it's a "USB Input Device" under the "Human Interface Devices" heading - right click and go to "Properties", go to the "Power Management" tab, and uncheck "Allow the computer to turn off this device to save power". The more permanent-seeming touch screen failure was instantly resolved by disabling the "USB Selective Suspend" feature in the power settings and cold-booting. So if you're having touch screen problems, chances are excellent that your touch screen is actually fine, and all you need to do is change all the settings as I've indicated here, cold-booting first if necessary to bring the touch screen back to life before you start. Hope this helps someone! "


I have a Toshiba Satellite touchscreen ultrabook, and had the very same issue. After about 2 weeks without issues I can confirm that this fix does work.


November 17, 2013 7:48:15 PM

Hi Darren West I followed all you instructions as I upgraded from windows 8 to windows 8.1 and then my touch screen stopped working!!
However I have 6 x ""USB Input Device"" headings. Which one do I disable?? I went in and checked them all and they all just say microsoft. I have a desktop Pavilion 23. Hope you can help.

Thanks
Trish
November 18, 2013 7:43:22 PM

Photonboy... you rock! Thanks a ton!

Your solution solved my problem instantly.

photonboy said:
It may be broken requiring an RMA, however I stumbled on this at Amazon so I'll just past it:

"...I finally stumbled upon the solutions to both forms of touch screen failure - the failure upon closing the lid and more semi-permanent failure - are both caused by simple, stupid bugs arising from the particular combination of Asus' touch screen interface design and Windows' USB power management algorithms. If your touch screen is going out when you close the lid, you probably have set the computer's power settings so that it "does nothing" upon closing the lid. Changing this setting to "sleep" - after first restoring touch functionality, of course - fixed the problem instantly and permanently for me, though this will probably only work if you first go into the Windows Device Manager and find the touch screen device - it's a "USB Input Device" under the "Human Interface Devices" heading - right click and go to "Properties", go to the "Power Management" tab, and uncheck "Allow the computer to turn off this device to save power". The more permanent-seeming touch screen failure was instantly resolved by disabling the "USB Selective Suspend" feature in the power settings and cold-booting. So if you're having touch screen problems, chances are excellent that your touch screen is actually fine, and all you need to do is change all the settings as I've indicated here, cold-booting first if necessary to bring the touch screen back to life before you start. Hope this helps someone! "


December 1, 2013 11:58:33 AM

photonboy said:
It may be broken requiring an RMA, however I stumbled on this at Amazon so I'll just past it:

"...I finally stumbled upon the solutions to both forms of touch screen failure - the failure upon closing the lid and more semi-permanent failure - are both caused by simple, stupid bugs arising from the particular combination of Asus' touch screen interface design and Windows' USB power management algorithms. If your touch screen is going out when you close the lid, you probably have set the computer's power settings so that it "does nothing" upon closing the lid. Changing this setting to "sleep" - after first restoring touch functionality, of course - fixed the problem instantly and permanently for me, though this will probably only work if you first go into the Windows Device Manager and find the touch screen device - it's a "USB Input Device" under the "Human Interface Devices" heading - right click and go to "Properties", go to the "Power Management" tab, and uncheck "Allow the computer to turn off this device to save power". The more permanent-seeming touch screen failure was instantly resolved by disabling the "USB Selective Suspend" feature in the power settings and cold-booting. So if you're having touch screen problems, chances are excellent that your touch screen is actually fine, and all you need to do is change all the settings as I've indicated here, cold-booting first if necessary to bring the touch screen back to life before you start. Hope this helps someone! "


I had the some problem with a Asus VivoNotebook S551L after changing Power Managment Options to do nothing when the lid is closed, and then closing the lid.
The solution you quoted from Amazon worked perfectly.
Thank you
December 8, 2013 9:59:46 AM

I have a Asus x202e and I had the same problem. I did a simple system restore and it fixed the problem.
January 12, 2014 8:16:18 AM

Photonboy-your description of what caused my Asus Touchscreen to stop working is exactly what happened. I have made all the changes you mention, but I have had trouble restoring functionality, as you state is a key step. Any tips on this item?

photonboy said:
It may be broken requiring an RMA, however I stumbled on this at Amazon so I'll just past it:

"...I finally stumbled upon the solutions to both forms of touch screen failure - the failure upon closing the lid and more semi-permanent failure - are both caused by simple, stupid bugs arising from the particular combination of Asus' touch screen interface design and Windows' USB power management algorithms. If your touch screen is going out when you close the lid, you probably have set the computer's power settings so that it "does nothing" upon closing the lid. Changing this setting to "sleep" - after first restoring touch functionality, of course - fixed the problem instantly and permanently for me, though this will probably only work if you first go into the Windows Device Manager and find the touch screen device - it's a "USB Input Device" under the "Human Interface Devices" heading - right click and go to "Properties", go to the "Power Management" tab, and uncheck "Allow the computer to turn off this device to save power". The more permanent-seeming touch screen failure was instantly resolved by disabling the "USB Selective Suspend" feature in the power settings and cold-booting. So if you're having touch screen problems, chances are excellent that your touch screen is actually fine, and all you need to do is change all the settings as I've indicated here, cold-booting first if necessary to bring the touch screen back to life before you start. Hope this helps someone! "


January 13, 2014 9:46:43 AM

Hey I Found a fast simple solution for this, mine too will go eventually everynow and then sometimes if i just push the power button putting it into sleep mode then turning it back on would work but lately it seems that wouldn't work so i've come across this several times and I started playing around and I think I've figured it out. Right click the windows button on the bottom left go to Device Manager, then open up the Human Interface Devices like it said. But in there, there should be a touch screen driver right in there mine says 'HID-Compliant Touch Screen' first i would see if it needs any updates. Then what i did was right clicked it, went to Properties. Go to the Driver tab, click Disable, then just click Enable again. Idk why this happens. Could be just trouble with the computer reading the driver after going to sleep...hope this helps!


thunderlord said:
asus Q500a
8gp
i7 2.2

OS win 8

i was using my touch screen after getting it, and 2 days later it stoped working and i did a restore on it incase and it happened again then i did a device man scan and it found only 1 thing wrong BUT never fixed it. i typeed in touch and pen and FOUND nothing i dont onto the control pan and i never found that option i then gone into to the my computer Prop and it basicly stated it does not have touch and pen enabled..

how do i fix this? i tryed many sites and what they said nothing worked really =(

plz help


January 18, 2014 7:07:11 PM

12431391,0,1548973 said:
Hey I Found a fast simple solution for this, mine too will go eventually everynow and then sometimes if i just push the power button putting it into sleep mode then turning it back on would work but lately it seems that wouldn't work so i've come across this several times and I started playing around and I think I've figured it out. Right click the windows button on the bottom left go to Device Manager, then open up the Human Interface Devices like it said. But in there, there should be a touch screen driver right in there mine says 'HID-Compliant Touch Screen' first i would see if it needs any updates. Then what i did was right clicked it, went to Properties. Go to the Driver tab, click Disable, then just click Enable again. Idk why this happens. Could be just trouble with the computer reading the driver after going to sleep...hope this helps!


thanks to you and the answer from amazon! I just solved my problem! :D DD, im using a ASUS N550JV :) .. I saw that to go to device manageryou have to right click in the little window menu as you said and enable the thing so you can actually later see the " power management" tab in the properties :) 

February 5, 2014 2:40:53 PM

I too am using an ASUS N550JV touch-screen laptop and if you enable the 'USB Input Device' by right clicking on it, going to properties and then clicking on enable, it will resolve not only the touch screen problem, but also the problem of the device manager constantly refreshing (which makes it a little challenging to get to the properties of the USB Input Device in the first place [but doable with careful timing]). Hope that makes sense/helps. I've called ASUS to tell them how I resolved the problem, so hopefully they'll be more knowledgeable about the issue (after staying on the phone with one rep for about an hour and exhausting what he thought were all of the things we could do, he suggested that I backup my notebook and reset my laptop. The dreaded system restore! BUT thank God there was an easier solution and now everything is working fine and ASUS knows about it too!).
February 13, 2014 11:44:54 PM

photonboy said:
It may be broken requiring an RMA, however I stumbled on this at Amazon so I'll just past it:

"...I finally stumbled upon the solutions to both forms of touch screen failure - the failure upon closing the lid and more semi-permanent failure - are both caused by simple, stupid bugs arising from the particular combination of Asus' touch screen interface design and Windows' USB power management algorithms. If your touch screen is going out when you close the lid, you probably have set the computer's power settings so that it "does nothing" upon closing the lid. Changing this setting to "sleep" - after first restoring touch functionality, of course - fixed the problem instantly and permanently for me, though this will probably only work if you first go into the Windows Device Manager and find the touch screen device - it's a "USB Input Device" under the "Human Interface Devices" heading - right click and go to "Properties", go to the "Power Management" tab, and uncheck "Allow the computer to turn off this device to save power". The more permanent-seeming touch screen failure was instantly resolved by disabling the "USB Selective Suspend" feature in the power settings and cold-booting. So if you're having touch screen problems, chances are excellent that your touch screen is actually fine, and all you need to do is change all the settings as I've indicated here, cold-booting first if necessary to bring the touch screen back to life before you start. Hope this helps someone! "


I have a toshiba satellite that kept on disabling the touch screen at random times, so I tried this and it worked right after clicking "ok"! Thanks!



February 19, 2014 11:29:07 PM

hey man! thanks, you saved my day!

photonboy said:
It may be broken requiring an RMA, however I stumbled on this at Amazon so I'll just past it:

"...I finally stumbled upon the solutions to both forms of touch screen failure - the failure upon closing the lid and more semi-permanent failure - are both caused by simple, stupid bugs arising from the particular combination of Asus' touch screen interface design and Windows' USB power management algorithms. If your touch screen is going out when you close the lid, you probably have set the computer's power settings so that it "does nothing" upon closing the lid. Changing this setting to "sleep" - after first restoring touch functionality, of course - fixed the problem instantly and permanently for me, though this will probably only work if you first go into the Windows Device Manager and find the touch screen device - it's a "USB Input Device" under the "Human Interface Devices" heading - right click and go to "Properties", go to the "Power Management" tab, and uncheck "Allow the computer to turn off this device to save power". The more permanent-seeming touch screen failure was instantly resolved by disabling the "USB Selective Suspend" feature in the power settings and cold-booting. So if you're having touch screen problems, chances are excellent that your touch screen is actually fine, and all you need to do is change all the settings as I've indicated here, cold-booting first if necessary to bring the touch screen back to life before you start. Hope this helps someone! "


March 25, 2014 3:01:54 AM

photonboy said:
It may be broken requiring an RMA, however I stumbled on this at Amazon so I'll just past it:

You Rock. I've only had my Toshiba Satellite C551 for a couple of weeks and was freaking out because my touchscreen just stopped working. I know it was working fine before I closed the lid, so I am thinking you are right about this problem. Cold start got it back working. I also changed the other settings you recommended just in case.

Thanks a Bunch for your post. :bounce: 


"...I finally stumbled upon the solutions to both forms of touch screen failure - the failure upon closing the lid and more semi-permanent failure - are both caused by simple, stupid bugs arising from the particular combination of Asus' touch screen interface design and Windows' USB power management algorithms. If your touch screen is going out when you close the lid, you probably have set the computer's power settings so that it "does nothing" upon closing the lid. Changing this setting to "sleep" - after first restoring touch functionality, of course - fixed the problem instantly and permanently for me, though this will probably only work if you first go into the Windows Device Manager and find the touch screen device - it's a "USB Input Device" under the "Human Interface Devices" heading - right click and go to "Properties", go to the "Power Management" tab, and uncheck "Allow the computer to turn off this device to save power". The more permanent-seeming touch screen failure was instantly resolved by disabling the "USB Selective Suspend" feature in the power settings and cold-booting. So if you're having touch screen problems, chances are excellent that your touch screen is actually fine, and all you need to do is change all the settings as I've indicated here, cold-booting first if necessary to bring the touch screen back to life before you start. Hope this helps someone! "


!