Need help diagnosing a BSOD on a new build

RealWild1 · Apr 20, 2013

Greetings, I just recently built a nice, new computer:

Intel 3770k
Asus Maximus V Extreme
16gb Corsair Vengeance 4x4gb kit
2x EVGA GTX 670 FTW+ 4gb
Sound Blaster Z
128gb Samsung 840 SSD
1tb WD Black SATA

I have gotten 3 BSOD's in the 2 weeks I have had it up and running. They occur only on sleep/hibernate. After some research and downloading a handy debugger called WhoCrashed, I am less worried about potentially needing an RMA, but it is annoying nonetheless. If I should be concerned with hardware, I am definitely open to it and it is honestly my first suspicion. The WinDbg analysis follows:

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* Bugcheck Analysis *
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DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800d6a3880, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, Functional Device Object of the stack
Arg4: fffffa8013b48e10, The blocked IRP

Debugging Details:
------------------

DRVPOWERSTATE_SUBCODE: 3

IRP_ADDRESS: fffffa8013b48e10

DEVICE_OBJECT: fffffa800d60c950

DRIVER_OBJECT: fffffa800d60c060

IMAGE_NAME: ACPI.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4ce79294

MODULE_NAME: ACPI

FAULTING_MODULE: fffff880010fc000 ACPI

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x9F

PROCESS_NAME: System

CURRENT_IRQL: 2

STACK_TEXT:
fffff800`00b9c388 fffff800`030e78c2 : 00000000`0000009f 00000000`00000003 fffffa80`0d6a3880 fffff800`00b9c3d8 : nt!KeBugCheckEx
fffff800`00b9c390 fffff800`0308284c : fffff800`00b9c4c0 fffff800`00b9c4c0 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x33af0
fffff800`00b9c430 fffff800`030826e6 : fffffa80`1372b308 fffffa80`1372b308 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9c4a0 fffff800`030825ce : 0000002d`e7f8f695 fffff800`00b9cb18 00000000`00134900 fffff800`031f5288 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9caf0 fffff800`030823b7 : 0000000f`b0ee94c2 0000000f`00134900 0000000f`b0ee94fa 00000000`00000000 : nt!KiTimerExpiration+0x1be
fffff800`00b9cb90 fffff800`0306f90a : fffff800`031f2e80 fffff800`03200cc0 00000000`00000001 fffff800`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a

STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

FAILURE_BUCKET_ID: X64_0x9F_3_IMAGE_ACPI.sys

BUCKET_ID: X64_0x9F_3_IMAGE_ACPI.sys

Followup: MachineOwner

WhoCrashed has an analysis of:

On Sat 4/20/2013 8:35:56 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\042013-9640-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75C00)
Bugcheck code: 0x9F (0x3, 0xFFFFFA800D6A3880, 0xFFFFF80000B9C3D8, 0xFFFFFA8013B48E10)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

I have read that occasionally 3rd party firewalls can cause these issues, and with that in mind I am running BitDefender Internet Security 2013, which includes a firewall. Any help in solving this annoyance would be greatly appreciated!

swifty_morgan · Apr 20, 2013

what PS?

RealWild1 · Apr 20, 2013

swifty_morgan :

Corsair HX850. From what I found, it should easily cover the 2 670's?

smorizio · Apr 20, 2013

Make sure your mb bios code is up to date withall the CPU and ram bug fixes.

bryonhowley · Apr 20, 2013

It could very well be a driver that is not behaving correctly when the system tries to wake up from sleep. Make sure you are running the latest BIOS as well as the latest drivers for your mainboard as well as GPU and sound card.

RealWild1 · Apr 21, 2013

bryonhowley :

BIOS and GPU drivers were updated within 24 hours of initial bootup of the system 2 weeks ago. Unfortunately, I neglected the sound card, but I am somewhat doubtful the drivers for the SB Z will solve it. Here's hoping, though! Any other suggestions would be welcome, and I'll keep you posted.

swifty_morgan · Apr 21, 2013

could be multiple sound driver conflict.

did you set up the SSD properly ( see net )

is it's firmware up to date.

other suggestions listed above.

would also try running with only 1 card in machine and swap slots if still fails.

smorizio · Apr 21, 2013

Are you running xp or windows 7??? The new z77 chipsets made for windows 7 and newer os. Some older os won't run right on the newer chipsets. Asus now with there newest bios have one for xp users and one for window 7 users for there efi bios. Also with a 3 party sound card did you turn off the onboard sound chipset??

RealWild1 · Apr 27, 2013

swifty_morgan :

I am not sure precisely what you mean by whether the SSD is setup properly. Checking online, yes, it was, but I see no odd hurdles there to warrant a question. Firmware is all up-to-date with both the SSD and mobo.

Just had my first bluescreen today since the 20th, so updating my sound card driver didn't fix it. I HAD disabled my onboard sound in the BIOS, but I also reset the CMOS somewhere along the line just to get a factory start again. I did not again disable the onboard sound, so I have done that. I guess I wait another week before swapping playing with video card positions/removal to see if that will help.

RealWild1 · Apr 27, 2013

smorizio :

Win7 Pro. I had previously disabled onboard sound, but I also tried resetting the CMOS somewhere along the line. Disabling the onboard sound was missed there, so I have again done it. I am experience blue screens about once per week, so here's hoping... I'll check back in here a bit more frequently.

swifty_morgan · Apr 27, 2013

got the alchemy sound driver fix installed?

disable windows auto update and driver updates ( 2 different things ). unnistall the nvidia sound drivers. check bios on reboot to make sure the on board sound is still disabled.

also, go into nvidia control panel and check the throttling voltages on the card. set to max performance.

RealWild1 · Apr 28, 2013

swifty_morgan :

I see nothing on Creative's support site about any ALchemy fix? I've downloaded the driver from: http://support.creative.com/download/?h=7

HD Legacy Sound is still disabled within the BIOS; however, after I uninstall the nVidia sound drivers, they just come right back on reboot. Are they not actually on the video cards? I go into sound devices and they're attached to HDMI audio devices available for screens.

Disabling automatic updates within Windows Update and the hardware device driver automatic install from the Advanced System Settings are the 2 different things you meant, correct?

I also see nothing regarding voltages within nVidia's control panel. If I want to tweak voltages, I usually pull up Precision X? Everything is pretty tame there except for the fan profile... at least until I get these minor bugs hammered out.

swifty_morgan · Apr 28, 2013

maybe the alchemy driver is included or no longer needed... at this [point it won't hurt.

http://support.creative.com/downloads/welcome.aspx?nDriverType=-1#

in the nvidia control panel........ has something about the card throttling. will load a driver and check for terminology for you. not about voltage.
yes on the 2 driver things.
uninstall the nvidia drivers. reboot. after reboot install nvidia drivers and do a custom or advanced install. install graphics driver and physx driver. nothing else.
also, in the device manager. HDMI HD driver........... that should not be there/enabled. uninstall. may uninstall when you uninstall nvidia drivers.

RealWild1 · May 2, 2013

swifty_morgan :

The nVidia HD Sound drivers were successfully uninstalled last night. I then did the custom install to ensure that only grahics and physX were reinstalled (3d Vision and nVidia Update were already there to confirm), then this morning I discover it blue screened sometime in the night. Coincidence? Possibly, but that's one more fix tried to no avail. There was no HDMI HD driver, I had just gone into the sound devices and tracked where nVidia HD Sound went... to me, it appeared to be an option to allow for sound on HDMI monitors with a speaker. I am seriously considering just letting it either run 24/7 or shutting it down fully when not in use. I am a guy who likes answers, though...

swifty_morgan · May 2, 2013

your ssd repairs itself when the computer is in idle state. don't let the machine go to sleep. this may be a problem.

the thing I mentioned about the power..... think it was this thread....

nvidia control panel/manage 3d settings/power managemant mode/prefer maximum settings.

satrow · May 3, 2013

If you're still getting the 0x9F, analyse the crash dump again then use "!irp fffffa8013b48e10" = !irp plus the code of the Parameter 4/Arg4, the blocked IRP.

When it shows the data, look down the left side for the 'caret' = '>', this should indicate the driver (or a driver closely related to) with the problem. Update the 3rd party drivers associated with it, eg. ndis.sys/tcpip.sys = network.

If it happens during Sleep/Wake, check the properties for the 3rd party drivers in Device Manager, look for any power saving settings, especially for network/wireless.

For W7 x64, you need drivers newer than 2011 for best stability, also you have an ASUS 'board, some of the drivers for their utilities are known to be problematic with W7, you can uninstall them to test.

RealWild1 · May 3, 2013

satrow :

Thank you for the fresh take, satrow. Unfortunately, the driver is remarkably nondescript: Success Error Cancel pending
\Driver\ACPI

I am aware of ACPI and how tracking it down for errors is... challenging? Although, I am slowly getting closer with each fix attempted. I'll get it.

I will rotate through some of my Asus drivers to see if this will help. Keep the suggestions coming, please!

TenPc · May 4, 2013

You have a 128gb SSD which I assume to be your OS drive, it could be that there is not enough space on the drive for a decent hibernate or sleep mode. Hibernate requires a lot more space than sleep, perhaps rather than either of those two options, you just shut down the PC?

RealWild1 · May 6, 2013

TenPc :

About 60 gigs free.

I have disabled hibernate for the time being, though. I believe I have enough .dmp's to diagnose the problem.

TenPc · May 7, 2013

Hibernate takes about 10% of your total volume of the hard drive whereas Sleep mode only takes about 3gb.

When did you install the Sound Blaster Z, it can cause issues on some systems, you could try removing it temporarily to see if the issue no longer occurs. Minimum System Requirements for the Creative Sound Blaster Z

http://uk.store.creative.com/sound-blaster/sound-blaster-z/1-21402.aspx

- Intel® Core™ 2 Duo or AMD® equivalent processor, 2.2GHz or faster recommended.
- Intel, AMD or 100% compatible motherboard
- Microsoft® Windows® 8 (32/64-bit) ; Windows 7 (32/64-bit)
- 1GB RAM
- >600 MB of free hard disk space
- Available PCI Express® (x1, x4 or x16) slot
- Available CD-ROM or DVD-ROM drive

There is no mention of Vista compatibility.

What is your OS?
The information you have provided seems to infer Vista x64.

Need help diagnosing a BSOD on a new build

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