Blue screen error.

Vinay Thapa · Apr 21, 2013

I am getting a problem with my HCL system. I bought a new HCL with core 2 duo processor. I am really upset. The problem is the 'blue screen' occurs suddenly when i try to extract some thing , copy something from dvd. I changed my os also and now i have windows 7 but sometimes blue screen occurs and in the bottom of the screen "dumping physical memory" is shown.Plzz help me.
Another problem - window shows my catalyst control centre(graphic card driver) has stopped working . I am having the AMD RADEON HD5450 graphic card.
Please help me how to fix these 2 problems....
My system specifications-
4GB RAM
CORE 2 DUO PROCESSOR
500GB HARD DISK
AMD HD5450 GRAPHIC CARD
WINDOWS 7 PROFESSIONAL
SYSTEM-32 bit

JJ1217 · Apr 21, 2013

Hi there. If its dumping Physical memory, and Catalyst is crashing, it looks like to me that its a graphics driver might be screwed up. Just curious, how old is this system, or did you just buy it recently?

Since you have an Intel Processor, you can use ATIman (As long as the version is above 7.0.2), to uninstall all your drivers. Before you get to that, go to AMD's website, and download the 94.8 mb installer. http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista32.aspx

Then, download this : http://www.mediafire.com/?0jdko53gk5npzo0

Run the installer for ATIman and install ATI man. Now follow these steps carefully.

1. Run ATIman, let it load up completely. It should have a red screen. Press "A" to start the automatic uninstall. Let it uninstall, give it around 10 minutes. The screen will turn on and off periodically while its uninstalling the drivers.
2. Eventually the system will reboot (And if it just sits there with a black screen, restart it after a 20 minutes wait, sometimes it'll uninstall but the normal graphics drivers will fail to start)
3. ATIman will open automatically, Press C for the next cleanup. Once it finishes, quit out, and restart again.
4. Run the driver setup you downloaded earlier from AMD.com
5. follow the installing guide, use the express install instead of custom.

Vinay Thapa · Apr 21, 2013

JJ1217 :

Hi there. If its dumping Physical memory, and Catalyst is crashing, it looks like to me that its a graphics driver might be screwed up. Just curious, how old is this system, or did you just buy it recently?

Since you have an Intel Processor, you can use ATIman (As long as the version is above 7.0.2), to uninstall all your drivers. Before you get to that, go to AMD's website, and download the 94.8 mb installer. http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista32.aspx

Then, download this : http://www.mediafire.com/?0jdko53gk5npzo0

Run the installer for ATIman and install ATI man. Now follow these steps carefully.

1. Run ATIman, let it load up completely. It should have a red screen. Press "A" to start the automatic uninstall. Let it uninstall, give it around 10 minutes. The screen will turn on and off periodically while its uninstalling the drivers.
2. Eventually the system will reboot (And if it just sits there with a black screen, restart it after a 20 minutes wait, sometimes it'll uninstall but the normal graphics drivers will fail to start)
3. ATIman will open automatically, Press C for the next cleanup. Once it finishes, quit out, and restart again.
4. Run the driver setup you downloaded earlier from AMD.com
5. follow the installing guide, use the express install instead of custom.

I bought the system and graphic card recently..

JJ1217 · Apr 21, 2013

Okay, follow the steps I listed and see if that helps out. If not, its more than likely the GPU is faulty.

Vinay Thapa · Apr 21, 2013

JJ1217 :

Showing an error during the installation of ati man
ERROR 1925. YOU DON'T HAVE PRIVILEGES TO COMPLETE THE INSTALLATION FOR ALL USERS OF THIS MACHINE.
Tell me one thing that my GPU supports 64 bit but my window 7 is 32 bit.. Can this be the problem???

JJ1217 · Apr 21, 2013

Do you have parental controls on? Make sure User Access Control is off. That is why that is happening.

Paras Lehana · Apr 21, 2013

Vinay Thapa :

Try right-clicking on the setup and then select, "Run As Administrator".
If the problem persists, here's the solution:
http://support.microsoft.com/kb/217662

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Blue screen error.

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