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Can't install Catalyst driver for Radeon HD 7970 Ghz Edit - Wrong Device_ID?

Tags:
  • Devices
  • Catalyst
  • Graphics
  • Graphics Cards
  • HD
  • Radeon
Last response: in Graphics & Displays
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April 22, 2013 10:51:33 AM

Hello there!

I've just bought a new graphics card, the Gigabyte Radeon HD 7970 GHz Edition (Link: http://www.newegg.com/Product/Product.aspx?Item=N82E168...).

Before I had a Sapphire Radeon HD 4870 Toxic. I uninstalled the old drivers before I installed the new graphics card. But somehow I'm unable to install the new Catalyst driver for the 7970 Ghz Edit now. The display driver doesn't show up in the Catalyst Install Manager. Manually installing the driver doesn't work either, Windows keeps telling me that the latest driver is already installed (the card is listed as "Standard VGA graphics adapter" in the device manager).

After hours of Google searching I came up with nothing useful.

But I have a long-shot guess why I can't install the driver: it seems the Device_ID for my graphics card is wrong! According to AMD graphics cards from the Radeon HD 7900 series have the Device_ID 6798 or 679A. But my card has the Device_ID 6790!

How is this possible? Is my card defunct? Is there a way to change the Device_ID to the correct ID? I know there is a way to edit the driver's inf-files so I can install it for any Device_IDs. But I don't wan to go this way because I would need to edit the inf-files every time I update the driver.

Is the Device_ID really my problem? Or could the root be something totally different?

Thanks in advance for your help!

EDIT: I'm on Windows 7 64 bit.

More about : install catalyst driver radeon 7970 ghz edit wrong device

a c 347 U Graphics card
April 22, 2013 12:59:52 PM

Are you sure you remembered to plug in the 6-pin cables to power the card? If so, remove the card and put the old card back in. Or better yet, use the on-board GPU if available. Run Driver Sweeper from Safe Mode (F8) and have it remove any AMD, Nvidia, and ATI graphic drivers it finds. Shut down and install the new card. If Windows doesn't see the card and attempt to load generic drivers for it, use the driver from the DVD or the website. If there's still no joy, you may have a dead card.
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April 23, 2013 11:45:38 AM

Thank you for your reply clutchc!

I have solved the problem for myself now. I randomly changed the position of the BIOS switch on my graphics card (the Radeon 7970 features a Dual-BIOS for overclocking purposes) and now everything works just fine (BIOS switch is in the original position again now). The Device_ID is reported correctly now and I could install the driver without a problem.

Maybe my problem has something to do with the Intel X58 chipset of my motherboard because this guy had exactly the same problem and also uses a motherboard with the Intel X58 chipset.
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