HELP!! Freezing problem with high graphic games!

xReversedx · Apr 22, 2013

Hey guys,

Ok so I got this brand new computer build:

Windows 8
AMD- six-core processor 3.8 GHz
10.0 GB installed RAM
This graphics card -
http://www.newegg.com/Product/Product.aspx?Item=N82E16814127664
480 watt psu

Ok so when I run High graphic games such as Guild wars 2 (in particular) I can play for a bit but it will freeze and lock up my computer (out of random) and i can't click the mouse or do anything except hold down the power button to shut off the computer. I don't know what the problem is because I can play anything that doesn't require high graphics like League of Legends, or listen to music, or surf the web, etc. but when it comes to play Gw2 I freeze, whats the problem? and how do I fix?

Thanks!

ubobill · Apr 22, 2013

Can you verify your using the up to date drivers for the graphics card?

Do you know if your computer is overheating? Download a program such as realtemp to monitor your CPU and GPU temps.

Realtemp: http://www.techpowerup.com/realtemp/

xReversedx · Apr 22, 2013

ubobill :

I use MSI after burner and when I play Gw2 the temp usually stays at about 50-60 C, and yes my drivers are up to date (well atleast i think they are) cause the computer says I have the latest version for the graphics card

COLGeek · Apr 22, 2013

What make/model of PSU are you using? Also, what combination of memory are you using to get 10GB?

xReversedx · Apr 22, 2013

COLGeek :

The RAM combo is 4Gb x 2, and 2 Gb
Here is my computer:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c03639067&prodSeriesId=5330773

BUT i changed out the video card for this one:
http://www.newegg.com/Product/Product.aspx?Item=N82E16814127664

COLGeek · Apr 23, 2013

Although it came with 10GB installed, that is an odd amount. I would remove the 2GB DIMM and just run 8GB total. Also, looking at the specs for your system, it has a 460w PSU. OEM PSUs can be hit or miss in terms of quality and yours could be the problem. I you had no problems before you installed the new GPU. Is that correct?

xReversedx · Apr 23, 2013

COLGeek :

COLGeek · Apr 23, 2013

If the PSU can't provide sufficient power to the GPU, you can experience lockups when the GPU is under load (like when doing heavy gaming).

The symptoms being experienced are common for heat and/or power issues.

It would also be advisable to run memtest to verify that your memory is working properly (http://www.memtest.org/).

xReversedx · Apr 23, 2013

Ok so when I get home in a few hours I will run the test, but how do I show u the results?

xReversedx · Apr 23, 2013

Copy and paste them?

COLGeek · Apr 23, 2013

Just a summary from the tool.

COLGeek · Apr 23, 2013

Just a summary from the tool.

xReversedx · Apr 23, 2013

Ok I'll get back to u when I get home in a few hours

xReversedx · Apr 23, 2013

ok which one do I download... there are many , i'm not to great with computers

COLGeek · Apr 23, 2013

I suggest this one: http://www.memtest.org/download/4.20/memtest86+-4.20.usb.installer.zip

It will load the software to a USB key and make it bootable. If you don't have a USB drive. Get the one below and burn to CD and proceed from there:

http://www.memtest.org/download/4.20/memtest86+-4.20.iso.zip

xReversedx · Apr 23, 2013

ok i installed it to the USB what do i do from here?

xReversedx · Apr 23, 2013

Actually i think its a PSU problem, I have this PSU on one of my other computers, should i take this one from it?
http://www.newegg.com/Product/Product.aspx?Item=N82E16817103932

COLGeek · Apr 23, 2013

xReversedx :

You boot from the USB device and run the program.

COLGeek · Apr 23, 2013

xReversedx :

That is a good way to troubleshoot a PSU problem (swapping in another known good PSU). Try it.

HELP!! Freezing problem with high graphic games!

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