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HELP!! Freezing problem with high graphic games!

Last response: in Graphics & Displays
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April 22, 2013 1:02:51 PM

Hey guys,

Ok so I got this brand new computer build:

Windows 8
AMD- six-core processor 3.8 GHz
10.0 GB installed RAM
This graphics card -
http://www.newegg.com/Product/Product.aspx?Item=N82E168...
480 watt psu

Ok so when I run High graphic games such as Guild wars 2 (in particular) I can play for a bit but it will freeze and lock up my computer (out of random) and i can't click the mouse or do anything except hold down the power button to shut off the computer. I don't know what the problem is because I can play anything that doesn't require high graphics like League of Legends, or listen to music, or surf the web, etc. but when it comes to play Gw2 I freeze, whats the problem? and how do I fix? :( 

Thanks!


April 22, 2013 1:15:22 PM

Can you verify your using the up to date drivers for the graphics card?

Do you know if your computer is overheating? Download a program such as realtemp to monitor your CPU and GPU temps.

Realtemp: http://www.techpowerup.com/realtemp/
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April 22, 2013 1:22:02 PM

ubobill said:
Can you verify your using the up to date drivers for the graphics card?

Do you know if your computer is overheating? Download a program such as realtemp to monitor your CPU and GPU temps.

Realtemp: http://www.techpowerup.com/realtemp/


I use MSI after burner and when I play Gw2 the temp usually stays at about 50-60 C, and yes my drivers are up to date (well atleast i think they are) cause the computer says I have the latest version for the graphics card
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April 22, 2013 7:38:47 PM

What make/model of PSU are you using? Also, what combination of memory are you using to get 10GB?
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April 23, 2013 6:58:02 AM

Although it came with 10GB installed, that is an odd amount. I would remove the 2GB DIMM and just run 8GB total. Also, looking at the specs for your system, it has a 460w PSU. OEM PSUs can be hit or miss in terms of quality and yours could be the problem. I you had no problems before you installed the new GPU. Is that correct?
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April 23, 2013 7:03:10 AM

10705923,0,232581 said:


No I had the same exact problem with the freezing only on high graphics games, it never froze once while playing lower graphic games and surfing the web.
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April 23, 2013 7:20:30 AM

If the PSU can't provide sufficient power to the GPU, you can experience lockups when the GPU is under load (like when doing heavy gaming).

The symptoms being experienced are common for heat and/or power issues.

It would also be advisable to run memtest to verify that your memory is working properly (http://www.memtest.org/).
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April 23, 2013 7:29:06 AM

Ok so when I get home in a few hours I will run the test, but how do I show u the results?
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April 23, 2013 7:31:17 AM

Copy and paste them?
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April 23, 2013 7:37:29 AM

Just a summary from the tool.
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April 23, 2013 7:37:32 AM

Just a summary from the tool.
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April 23, 2013 7:43:04 AM

Ok I'll get back to u when I get home in a few hours
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April 23, 2013 11:31:55 AM

ok which one do I download... there are many , i'm not to great with computers
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April 23, 2013 11:56:51 AM

ok i installed it to the USB what do i do from here?
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April 23, 2013 1:21:06 PM

xReversedx said:
ok i installed it to the USB what do i do from here?


You boot from the USB device and run the program.
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Best solution

April 23, 2013 1:22:13 PM

xReversedx said:
Actually i think its a PSU problem, I have this PSU on one of my other computers, should i take this one from it?
http://www.newegg.com/Product/Product.aspx?Item=N82E168...


That is a good way to troubleshoot a PSU problem (swapping in another known good PSU). Try it.
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