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HELP!! Freezing problem with high graphic games!

Hey guys,

Ok so I got this brand new computer build:

Windows 8
AMD- six-core processor 3.8 GHz
10.0 GB installed RAM
This graphics card -
http://www.newegg.com/Product/Product.aspx?Item=N82E16814127664
480 watt psu

Ok so when I run High graphic games such as Guild wars 2 (in particular) I can play for a bit but it will freeze and lock up my computer (out of random) and i can't click the mouse or do anything except hold down the power button to shut off the computer. I don't know what the problem is because I can play anything that doesn't require high graphics like League of Legends, or listen to music, or surf the web, etc. but when it comes to play Gw2 I freeze, whats the problem? and how do I fix? :(

Thanks!
18 answers Last reply Best Answer
More about freezing problem high graphic games
  1. Can you verify your using the up to date drivers for the graphics card?

    Do you know if your computer is overheating? Download a program such as realtemp to monitor your CPU and GPU temps.

    Realtemp: http://www.techpowerup.com/realtemp/
  2. ubobill said:
    Can you verify your using the up to date drivers for the graphics card?

    Do you know if your computer is overheating? Download a program such as realtemp to monitor your CPU and GPU temps.

    Realtemp: http://www.techpowerup.com/realtemp/


    I use MSI after burner and when I play Gw2 the temp usually stays at about 50-60 C, and yes my drivers are up to date (well atleast i think they are) cause the computer says I have the latest version for the graphics card
  3. What make/model of PSU are you using? Also, what combination of memory are you using to get 10GB?
  4. COLGeek said:
    What make/model of PSU are you using? Also, what combination of memory are you using to get 10GB?

    The RAM combo is 4Gb x 2, and 2 Gb
    Here is my computer:
    http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c03639067&prodSeriesId=5330773

    BUT i changed out the video card for this one:
    http://www.newegg.com/Product/Product.aspx?Item=N82E16814127664
  5. Although it came with 10GB installed, that is an odd amount. I would remove the 2GB DIMM and just run 8GB total. Also, looking at the specs for your system, it has a 460w PSU. OEM PSUs can be hit or miss in terms of quality and yours could be the problem. I you had no problems before you installed the new GPU. Is that correct?


  6. No I had the same exact problem with the freezing only on high graphics games, it never froze once while playing lower graphic games and surfing the web.
  7. If the PSU can't provide sufficient power to the GPU, you can experience lockups when the GPU is under load (like when doing heavy gaming).

    The symptoms being experienced are common for heat and/or power issues.

    It would also be advisable to run memtest to verify that your memory is working properly (http://www.memtest.org/).
  8. Ok so when I get home in a few hours I will run the test, but how do I show u the results?
  9. Copy and paste them?
  10. Just a summary from the tool.
  11. Just a summary from the tool.
  12. Ok I'll get back to u when I get home in a few hours
  13. ok which one do I download... there are many , i'm not to great with computers
  14. I suggest this one: http://www.memtest.org/download/4.20/memtest86+-4.20.usb.installer.zip

    It will load the software to a USB key and make it bootable. If you don't have a USB drive. Get the one below and burn to CD and proceed from there:

    http://www.memtest.org/download/4.20/memtest86+-4.20.iso.zip
  15. ok i installed it to the USB what do i do from here?
  16. Actually i think its a PSU problem, I have this PSU on one of my other computers, should i take this one from it?
    http://www.newegg.com/Product/Product.aspx?Item=N82E16817103932
  17. xReversedx said:
    ok i installed it to the USB what do i do from here?


    You boot from the USB device and run the program.
  18. Best answer
    xReversedx said:
    Actually i think its a PSU problem, I have this PSU on one of my other computers, should i take this one from it?
    http://www.newegg.com/Product/Product.aspx?Item=N82E16817103932


    That is a good way to troubleshoot a PSU problem (swapping in another known good PSU). Try it.
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