Working on friends computer, he said he was getting popups of programs trying to make changes to his settings, and was asking for admin privs. He hit no 15 times he said, and then restarted when it would not go away.
From that point he never got it back to desktop. BSOD SYSTEM THREAD EXCEPTION NOT HANDLED. Safe mode does not work, system restore failed, and all recovery options have been exhausted.
I would like to restore this without formatting the computer, because this has business information on it that can not be lost. I can move information from this HD to another HD, but now I am left with WIN 8 pro UPGRADE discs, and no ability to reload the OS without having win 7 on the system.
I either need 1. Information about removing this malware.
or
2. How can I put the WIN8 OS back on the laptop without a registered version of WIN 7 to install from?
From that point he never got it back to desktop. BSOD SYSTEM THREAD EXCEPTION NOT HANDLED. Safe mode does not work, system restore failed, and all recovery options have been exhausted.
I would like to restore this without formatting the computer, because this has business information on it that can not be lost. I can move information from this HD to another HD, but now I am left with WIN 8 pro UPGRADE discs, and no ability to reload the OS without having win 7 on the system.
I either need 1. Information about removing this malware.
or
2. How can I put the WIN8 OS back on the laptop without a registered version of WIN 7 to install from?