here is the page the event viewer takes m,e to for Microsoft. it tells me to use the command line and I just simply cant write that out I triwed and I got errors in cmd to. not a programmer so I don't know it that well
You linked the solution with your question, so I am not sure where to start. You tried running from a command prompt and failed, did you try verifying VSS and SPP were running correctly?
I am guessing you are trying to do a full system backup, but it's generally easier, more efficient, and more useful to run "windows easy transfer" to an external disk or flash drive to backup all your data.