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monitor not recognitizing new Radeon 7750 hd card

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  • Graphics
Last response: in Graphics & Displays
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April 23, 2013 11:01:27 AM

integrated radeon hd 7560 d card installed a new radeon hd 7750 card turned computer on monitor will not come on says "going to sleep" HELP

More about : monitor recognitizing radeon 7750 card

April 23, 2013 11:04:33 AM

Did you plug the monitor into the gpu? Did you check in your bios to see if pcie was selected for video instead of IGPU?
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April 23, 2013 11:05:54 AM

Are you sure the new card is properly seated in the PCI-Express slot? Did you plug your monitor in the new video card or is it still plugged into integrated? What interface are you using? DVI? HDMI? If you changed the type of cable you need to change the input on the monitor too.
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April 23, 2013 11:11:12 AM

You may need to change the default video in the BIOS.
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April 23, 2013 11:13:53 AM

yes I did plug my monitor into the new card and still read "going to sleep" I use the DVI-I that was included in the box with the card. I dont think I need to change something when I use this? this is the 1 st card I have installed so will try again to make sure it is in correctly. here is some spec if needed: AMD A-8 5500 with Radeon Hd 7560 D MOBO MSI 2AEO Jasmine
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April 23, 2013 11:18:06 AM

wanderer11 said:
Did you plug the monitor into the gpu? Did you check in your bios to see if pcie was selected for video instead of IGPU?


yes plugged in. did not check bios . had read several place did not have to do that? looked at BIOS and nothing there to set pcie
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April 23, 2013 11:21:42 AM

What kind of input are you using for the monitor?
What happens if you plug the monitor into the motherboard?
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April 23, 2013 12:18:00 PM

Disable the integrated graphics card and restart your PC in safe-mode. Try to install the 7750 drivers while in safe mode with the IGPU disabled. Then reboot and see if it works. If you get to the point where you're installing the graphics card's drivers and the computer states that there are no graphics cards present for that software; either the card isn't plugged in properly or you may have a defective GPU.
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April 23, 2013 12:21:44 PM

smeezekitty said:
What kind of input are you using for the monitor?
What happens if you plug the monitor into the motherboard?


it works fine its a VGA if that's what ur asking ? momitor is a HP vs 19e with the normal plug
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April 23, 2013 12:28:58 PM

anthony8989 said:
Disable the integrated graphics card and restart your PC in safe-mode. Try to install the 7750 drivers while in safe mode with the IGPU disabled. Then reboot and see if it works. If you get to the point where you're installing the graphics card's drivers and the computer states that there are no graphics cards present for that software; either the card isn't plugged in properly or you may have a defective GPU.


when I turn on the computer after installing the new card I get a yellow light and beeping noise then the monitor says going to sleep if u need this info thanks to u all for helping i'm going crazy here
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April 23, 2013 12:31:55 PM

10707340,0,1063134 said:
Disable the integrated graphics card and restart your PC in safe-mode. Try to install the 7750 drivers while in safe mode with the IGPU disabled. Then reboot and see if it works. If you get to the point where you're installing the graphics card's drivers and the computer states that there are no graphics cards present for that software; either the card isn't plugged in properly or you may have a defective GPU.[/quotems should I put the new card back in then disable IGPU sorry sound so ignorant but learning!!
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April 23, 2013 12:33:09 PM

It sounds like you are using a VGA monitor and a VGA-to-DVI adapter that came with the card. Some cards have both a DVI-I and a DVI-D connector. If you were plugged into the DVI-D connector, your monitor would not recognize it.
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April 23, 2013 12:34:43 PM

please give me exact instruction disable IGPU 1 st or ? the new card is now out again so lets go from there thank u very much not stupid just ignorant of this stuff
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April 23, 2013 12:37:55 PM

TinkerTailor said:
It sounds like you are using a VGA monitor and a VGA-to-DVI adapter that came with the card. Some cards have both a DVI-I and a DVI-D connector. If you were plugged into the DVI-D connector, your monitor would not recognize it.


it says a DVI-I and to connect to a VGA I plug the VGA to the DVI-I then the DVI-I to the card slot for the DVI-I should I disable the IGPU ?
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Best solution

April 23, 2013 1:08:00 PM

bethss1949 said:
TinkerTailor said:
It sounds like you are using a VGA monitor and a VGA-to-DVI adapter that came with the card. Some cards have both a DVI-I and a DVI-D connector. If you were plugged into the DVI-D connector, your monitor would not recognize it.


it says a DVI-I and to connect to a VGA I plug the VGA to the DVI-I then the DVI-I to the card slot for the DVI-I


That sounds like it is connected properly, but you are getting no signal at all. It is possible that there is a problem with the adapter or the card, but most likely the BIOS needs to be told that the card is there, or the card is not seated properly and not being recognized, or you have the unusual overclocked 7750 model that requires a PCI-e power connector to be attached. Try the BIOS again, looking for settings like video configuration, primary video or PCI. If the BIOs doesn't provide a solution, and reseating the card doesn't work, the best test would be if you could try the card in another computer. Good luck.
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